My issue isn't with Steam Play; I only selected that option to start a conversation with someone who could help me. Subject: Local save not recognized by the game after activating MyNacon account
Hello,
I am experiencing an issue with Hell is Us (Steam, playing via Proton on Linux, AppID 1620730): the game only shows the "New Game" option in the main menu, with no "Continue" or "Load" options, even though I have a valid local save file with significant progress (secrets, relics, drone modules, and unlocked abilities).
The problem started right after I activated my profile on the MyNacon website.
I have already performed the following diagnostic tests:
Confirmed that the save file (HellIsUsProfile.sav, 8272 bytes) is intact and located in the correct path (Saved/SaveGames/)
Tested with Steam Cloud disabled for the game — no change
Tested in Steam offline mode — no change
Verified via filesystem timestamps (stat) that the game does NOT actually access or read the save file upon launching (Access and Modify times remain unchanged before and after a game session)
The game touches the steam_autocloud.vdf file in the save folder, but not the .sav file itself
This indicates that the game is checking something server-side or account-related before deciding whether to display the load option, and that check is returning a result suggesting there is no save—even though a valid local save exists.
Could you check if the MyNacon account activation reset or unlinked a profile identifier on the server side? I can send the save file for analysis if that would be helpful.
My issue isn't with Steam Play; I only selected that option to start a conversation with someone who could help me. Subject: Local save not recognized by the game after activating MyNacon account
Hello,
I am experiencing an issue with Hell is Us (Steam, playing via Proton on Linux, AppID 1620730): the game only shows the "New Game" option in the main menu, with no "Continue" or "Load" options, even though I have a valid local save file with significant progress (secrets, relics, drone modules, and unlocked abilities).
The problem started right after I activated my profile on the MyNacon website.
I have already performed the following diagnostic tests:
HellIsUsProfile.sav, 8272 bytes) is intact and located in the correct path (Saved/SaveGames/)stat) that the game does NOT actually access or read the save file upon launching (Access and Modify times remain unchanged before and after a game session)steam_autocloud.vdffile in the save folder, but not the.savfile itselfThis indicates that the game is checking something server-side or account-related before deciding whether to display the load option, and that check is returning a result suggesting there is no save—even though a valid local save exists.
Could you check if the MyNacon account activation reset or unlinked a profile identifier on the server side? I can send the save file for analysis if that would be helpful.
Looking forward to your reply. Thank you.