Steam System Information (gist)

Steam system information

Same issues here, but if "Logo" and "Opening" are checked in the game's Configuration Tool "disable movies" section there are no black screens (and no videos).

So I think that these are video playback issues.
I expect that there are more movies in the game and there is no option to skip them, so it makes the game potentially uncompletable, but I still haven't reached that far.

Couple more notes from some testing.
Installing directshow via protontricks will make the "start up" logo work with no issues. However, the videos from the cutscenes won't play. If I install both directshow via protontricks and then the K-lite Codec Pack Basic into the game's prefix via wine, the "start up" logo will not work as intended(it will show me visuals only if I click, and when I click, it skips to the menu). Now the cutscenes will play but like I mentioned above, they won't start(or rather, the video won't, the audio plays right from the start) unless I click with the mouse. By doing so the video plays but always behind the music(music ends when video is still going, like I mentioned on the other post). Tried this on previous proton versions, didn't even launch with these settings.

Compatibility Report

• Name of the game with compatibility issues: trails in the sky FC
• Steam AppID of the game:251150

System Information

• GPU: GTX 1080
• Driver/LLVM version: nvidia: 435.21
• Kernel version: 5.4.12-ck1-23-tkg-MuQSS
• Link to full system information report as Gist:
• Proton version: 4.11-12

I confirm:

• [ ] that I haven't found an existing compatibility report for this game.
• [ x] that I have checked whether there are updates for my system available.
  steam-251150.log

Symptoms

after playing the game for at least 10 minutes the game will freeze or crash (it varies)with

Terminate called after throwing an instance of 'std::bad_alloc'
  what():  std::bad_alloc
15867.805:002c:003e:trace:seh:raise_exception code=80000101 flags=1 addr=0xf7f63c09 ip=f7f63c09 tid=003e
15867.805:002c:003e:trace:seh:raise_exception  eax=00000000 ebx=00000002 ecx=0e77e27c edx=00000000 esi=00000008 edi=00000000
15867.805:002c:003e:trace:seh:raise_exception  ebp=0e77e27c esp=0e77e260 cs=0023 ds=002b es=002b fs=0063 gs=006b flags=00000246
15867.805:002c:003e:trace:seh:call_vectored_handlers calling handler at 0x1a15220 code=80000101 flags=1
15867.805:002c:003e:trace:seh:call_vectored_handlers handler at 0x1a15220 returned 0
15867.805:002c:003e:trace:seh:call_stack_handlers calling handler at 0x7bd0e310 code=80000101 flags=1
wine: Assertion failed at address F7F63C09 (thread 003e), starting debugger...
15867.806:002c:003e:trace:seh:start_debugger Starting debugger L"winedbg --auto 44 2224"
ERROR: ld.so: object '/home/zany130/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
15867.951:008e:008f:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
15867.951:008e:008f:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b420000: builtin
15867.952:008e:008f:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\wow64cpu.dll" at 0x7eb60000: builtin
15867.994:008e:008f:err:module:__wine_process_init L"C:\\windows\\system32\\winedbg.exe" not found
15867.995:002c:003e:err:seh:start_debugger Couldn't start debugger L"winedbg --auto 44 2224" (126)
Read the Wine Developers Guide on how to set up winedbg or another debugger
15867.995:002c:003e:trace:seh:__regs_RtlUnwind code=80000101 flags=3
15867.995:002c:003e:trace:seh:__regs_RtlUnwind eax=00000000 ebx=00000000 ecx=80000101 edx=0e77ff7c esi=0e77e208 edi=0e77ff7c
15867.995:002c:003e:trace:seh:__regs_RtlUnwind ebp=0e77de08 esp=0e77de00 eip=7bd0e2be cs=0023 ds=002b fs=0063 gs=006b flags=00000206
15867.995:002c:003e:trace:seh:__regs_RtlUnwind calling handler at 0x7bce4fb0 code=80000101 flags=3
15867.995:002c:003e:trace:seh:__regs_RtlUnwind handler at 0x7bce4fb0 returned 1
15933.899:0018:001c:trace:loaddll:free_modref Unloaded module L"C:\\windows\\system32\\drivers\\winehid.sys" : builtin
15933.899:0018:001c:trace:loaddll:free_modref Unloaded module L"C:\\windows\\system32\\hidclass.sys" : builtin
15933.900:0018:001c:trace:loaddll:free_modref Unloaded module L"C:\\windows\\system32\\drivers\\winebus.sys" : builtin

Reproduction

these are the wine verbs I installed to get the game working (taken from both the lutris script and reports on protondb)

protontricks 251150 directshow

protontricks 251150 xvid

protontricks 251150 dinput8

1. play the game with d9vk
2. game will freeze or crash(it varies)

in the log I attached, I was using a custom version of proton but this also seems to happen (seems to be even more frequently) on 4.11-12

i was able to fix the crashes and almost finish the game somehow (really don't know how it was a combination of using LAA and a newer DXVK I guess) I say almost finish the game because the ending video crashes the game even if you use xvid codecs and LAVfilters

Compatibility Report

• Name of the game with compatibility issues: The Legend of Heroes: Trails in the Sky
• Steam AppID of the game: https://steamdb.info/app/251150/

System Information

• GPU: GTX 760
• Driver/LLVM version: NVIDIA 440.59
• Kernel version: 5.5.6-zen
• https://github.com/shoober420/linux-scripts/blob/main/home/shoober420/sysinfonvidia
• Proton version: 5.0-3

DX9 LOG:
steam-251150dx9.log

DX9 CONFIG LOG:
steam-251150config.log

DX8 LOG:
steam-251150dx8.log

Symptoms

DX9 and DX8 crash on startup, while the DX9 configuration tool will display a little black window, then crash.

did you install xvid codecs and DirectShow? @shoober420

@zany130
No, this was a vanilla test run, to see the progress of Proton and the error messages with vanilla Proton.

Just updating to say I am currently still experiencing the issues described by OP. For the record, Trails in the Sky SC (Steam appid 251290) and Trails in the Sky The 3rd (steam appid 436670) also have problems with video playback

Compatibility Report

Name of the game with compatibility issues: The Legend of Heroes: Trails in the Sky FC
Steam AppID of the game:251150

System Information

OS: Pop!_OS 21.04
KERNEL: 5.11.0-7620-generic
CPU: Intel Core i7-3630QM @ 2.40GHz
GPU: NVIDIA NVIDIA GeForce GTX 680M
GPU DRIVER: NVIDIA 470.57.02
RAM: 12 GB

I confirm:

[x] that I haven't found an existing compatibility report for this game.
[x] that I have checked whether there are updates for my system available.

Symptoms

Videos and Audio are desynced. It seems that the audio runs properly, but videos run at a reduced speed.

With Proton 7.0 game is stuck on black screen before main menu. Pressing space will load into main menu.

There are a few things that might be noteworthy.

There is wine exception EXCEPTION_WINE_CXX_EXCEPTION (a few times).

There is warning about unknown interface (trying to gain D3D9 interface that isn't supported yet?)
warn: D3D9DeviceEx::SetRenderState: Unhandled render state D3DRS_MULTISAMPLEANTIALIAS
warn: D3D9DeviceEx::QueryInterface: Unknown interface query
warn: 85c31227-3de5-4f00-9b3a-f11ac38c18b5
warn: D3D9DeviceEx::QueryInterface: Unknown interface query
warn: 85c31227-3de5-4f00-9b3a-f11ac38c18b5
warn: D3D9DeviceEx::QueryInterface: Unknown interface query
warn: 85c31227-3de5-4f00-9b3a-f11ac38c18b5
warn: D3D9DeviceEx::QueryInterface: Unknown interface query
warn: 85c31227-3de5-4f00-9b3a-f11ac38c18b5

There is log entry about missing codec:
winegstreamer error: decodebin0: Your GStreamer installation is missing a plug-in.
winegstreamer error: decodebin0: ../src-gst_base/gst/playback/gstdecodebin2.c(4719): gst_decode_bin_expose (): /GstBin:bin0/GstDecodeBin:decodebin0:
no suitable plugins found:

Just addition to previous: black screen occurs shortly after starting the game (cutscene with video IIRC). Log has:
(wine:233348): GStreamer-CRITICAL **: 04:05:53.292: gst_object_unref: assertion 'object != NULL' failed
361703.878:0118:011c:fixme:quartz:mpeg_splitter_sink_query_accept Unsupported subtype {e436eb84-524f-11ce-9f53-0020af0ba770}.

i dont know why, but suddenly from one game start to the next, the game keeps on crashing on startup - already tried:

• restarting steam
• resetting game config
• verified local files
• Edit: removing the pfx and using a new one
• Edit2: even a system restart does not help

(not tried restarting the system yet - it should not be required)

steps i did:

• exit game
• try different config option
• start game again
• crash
• reset config back to before (and also tried reset to default)
• start game
• crash

trails_crash.txt

(same system information as last comment)

new to this type of logging, and new to Steam Deck (OLED 512GB).

Starting a new game of Trails in the Sky. Crashes shortly after start when you ask Joshua his name when he's first brought home. Vertical colour lines on the screen and app freezes (like old school CRT TVs vertical colour lines test screen). Starting another new game, same issue. Rebooting the deck and starting a new game, same issue. Always at the spot when you ask him to give you his name right at the opening scene.