protonscr

Cuphead crashes at start

protonclosed
ValveSoftware/Proton#1696 · opened 2018-10-05 by kenogo · updated 2018-10-27 · 5 comments · github
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Kkenogo 2018-10-05 github

Compatibility Report

  • Name of the game with compatibility issues: Cuphead
  • Steam AppID of the game: 268910

System Information

  • Arch Linux
  • GPU: Intel Mobile 4 Series Integrated Graphics
  • Driver/LLVM version: Mesa 18.2.1-2
  • Kernel version: 4.18.12
  • Proton version: Problem occurs with 3.7-6 and 3.7-7

Symptoms

Game crashes at start with a dialog informing that a crash report was put next to the game executable

output_log.txt

Initialize engine version: 5.6.2p1 (8a29de46e0a0)
GfxDevice: creating device client; threaded=1
d3d11: failed to create factory (887a0004).
GfxDevice: creating device client; threaded=1
Crash!!!
SymInit: Symbol-SearchPath: '.;Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead;Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead;C:\windows;C:\windows\system32;SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'steamuser'
OS-Version: 6.1.7601 (Service Pack 1) 0x0-0x1
Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead.exe:Cuphead.exe (00400000), size: 19156992 (result: 0), SymType: '-nosymbols-', PDB: 'Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead.exe', fileVersion: 5.6.2.10718
C:\windows\system32\ntdll.dll:ntdll.dll (7BC10000), size: 1044480 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ntdll.dll', fileVersion: 6.1.7601.24059
C:\windows\system32\KERNEL32.dll:KERNEL32.dll (7B410000), size: 4038656 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\KERNEL32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\hid.dll:hid.dll (7EB60000), size: 69632 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\hid.dll', fileVersion: 10.0.0.0
C:\windows\system32\user32.dll:user32.dll (7E970000), size: 2002944 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\user32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\gdi32.dll:gdi32.dll (7E840000), size: 1159168 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\gdi32.dll', fileVersion: 10.0.0.0
C:\windows\system32\advapi32.dll:advapi32.dll (7E7C0000), size: 450560 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\advapi32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\version.dll:version.dll (7E7A0000), size: 90112 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\version.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\ole32.dll:ole32.dll (7E660000), size: 1294336 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ole32.dll', fileVersion: 10.0.0.0
C:\windows\system32\rpcrt4.dll:rpcrt4.dll (7E5D0000), size: 479232 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\rpcrt4.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\shlwapi.dll:shlwapi.dll (7E560000), size: 413696 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\shlwapi.dll', fileVersion: 6.0.2800.1692
C:\windows\system32\shell32.dll:shell32.dll (7E2C0000), size: 2686976 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\shell32.dll', fileVersion: 6.0.2900.6242
C:\windows\system32\opengl32.dll:opengl32.dll (7A820000), size: 1167360 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\opengl32.dll', fileVersion: 5.1.2600.2082
C:\windows\system32\winmm.dll:winmm.dll (7E200000), size: 720896 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\winmm.dll'
C:\windows\system32\msacm32.dll:msacm32.dll (7E1D0000), size: 163840 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\msacm32.dll'
C:\windows\system32\ws2_32.dll:ws2_32.dll (7E1A0000), size: 184320 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\ws2_32.dll', fileVersion: 5.1.2600.5512
C:\windows\system32\oleaut32.dll:oleaut32.dll (7E080000), size: 1130496 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\oleaut32.dll', fileVersion: 6.0.6001.18000
C:\windows\system32\imm32.dll:imm32.dll (7E050000), size: 81920 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\imm32.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\dnsapi.dll:dnsapi.dll (7E030000), size: 65536 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\dnsapi.dll', fileVersion: 5.2.3790.4318
C:\windows\system32\netapi32.dll:netapi32.dll (7DF80000), size: 176128 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\netapi32.dll'
C:\windows\system32\iphlpapi.dll:iphlpapi.dll (7DF60000), size: 106496 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\iphlpapi.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\winhttp.dll:winhttp.dll (7DF20000), size: 196608 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\winhttp.dll', fileVersion: 5.1.2600.2180
C:\windows\system32\jsproxy.dll:jsproxy.dll (7DFF0000), size: 94208 (result: 0), SymType: '-exported-', PDB: 'C:\windows\system32\jsproxy.dll'
C:\windows\system32\msvcrt.dll:msvcrt.dll (F6050000), size: 659456 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 7.0.2600.2180
C:\windows\system32\lsteamclient.dll:lsteamclient.dll (F5EE0000), size: 1413120 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-winrt-l1-1-0.dll:api-ms-win-core-winrt-l1-1-0.dll (F4890000), size: 49152 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\combase.dll:combase.dll (F4870000), size: 98304 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-com-l1-1-1.dll:api-ms-win-core-com-l1-1-1.dll (F4850000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-winrt-string-l1-1-0.dll:api-ms-win-core-winrt-string-l1-1-0.dll (F4840000), size: 53248 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\winex11.drv:winex11.drv (F47B0000), size: 561152 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead_Data\Mono\mono.dll:mono.dll (10000000), size: 2297856 (result: 0), SymType: '-nosymbols-', PDB: 'Z:\home\keno\.local\share\Steam\steamapps\common\Cuphead\Cuphead_Data\Mono\mono.dll', fileVersion: 1.0.0.1
C:\windows\system32\psapi.dll:psapi.dll (F46F0000), size: 24576 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 5.1.2600.3264
C:\windows\system32\mswsock.dll:mswsock.dll (F46D0000), size: 73728 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 4.0.0.0
C:\windows\system32\shcore.dll:shcore.dll (F4690000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\d3d11.dll:d3d11.dll (6A540000), size: 2195456 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\d3d11.dll'
C:\windows\system32\vulkan-1.dll:vulkan-1.dll (F4680000), size: 45056 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\winevulkan.dll:winevulkan.dll (F4640000), size: 208896 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\dxgi.dll:dxgi.dll (6F400000), size: 1720320 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\dxgi.dll'
C:\windows\system32\openvr_api_dxvk.dll:openvr_api_dxvk.dll (04960000), size: 495616 (result: 0), SymType: '-nosymbols-', PDB: 'C:\windows\system32\openvr_api_dxvk.dll', fileVersion: 1.0.10.0
C:\windows\system32\api-ms-win-core-synch-l1-2-0.dll:api-ms-win-core-synch-l1-2-0.dll (F45D0000), size: 77824 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-fibers-l1-1-1.dll:api-ms-win-core-fibers-l1-1-1.dll (F45C0000), size: 61440 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll:api-ms-win-core-localization-l1-2-1.dll (F45B0000), size: 45056 (result: 87), SymType: '-unknown-', PDB: ''
C:\windows\system32\d3d9.dll:d3d9.dll (F4570000), size: 225280 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 5.3.1.904
C:\windows\system32\wined3d.dll:wined3d.dll (F4430000), size: 1269760 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 10.0.0.0
C:\windows\system32\dbghelp.dll:dbghelp.dll (F2AB0000), size: 327680 (result: 87), SymType: '-unknown-', PDB: '', fileVersion: 6.1.7601.17514

========== OUTPUTING STACK TRACE ==================

  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C170C9)
0x00C170C9 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C1796B)
0x00C1796B (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0069AB38)
0x0069AB38 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0069FE3F)
0x0069FE3F (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006831B5)
0x006831B5 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006E7153)
0x006E7153 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 006F4646)
0x006F4646 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 0068500C)
0x0068500C (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00686E68)
0x00686E68 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00AF5133)
0x00AF5133 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00476ECA)
0x00476ECA (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C4C768)
0x00C4C768 (cuphead) 
  ERROR: SymGetSymFromAddr64, GetLastError: 'Erfolg.' (Address: 00C8A3D4)
0x00C8A3D4 (cuphead) 
0x7B4611DC (kernel32) call_process_entry
0x7B462A36 (kernel32) start_process
0x7B4611EA (kernel32) start_process_wrapper

========== END OF STACKTRACE ===========

**** Crash! ****

Reproduction

It seems that other people got Cuphead working, so I don't know how to reproduce that error. For me, it was just installing Cuphead and clicking "Play".

Kkisak-valve maintainer 2018-10-05 github

Hello @kenogo, we're using one issue report per unofficially supported game title, so I've gone ahead and transferred this issue report to https://github.com/ValveSoftware/Proton/issues/304#issuecomment-427465360.

XXavron 2018-10-05 github

Closed or not the error looks highly similar if not same as https://github.com/ValveSoftware/Proton/issues/424

Possibly bad download. 424 was fixed by Steam verify of files, but one full re-install should be attempted to see if that does fix it should verify fail to do so. Then you can go from there should that also fail.

Kkenogo 2018-10-06 github

@Xavron Checking integrity of game files didn't change anything, reinstallation of both the game and Steam as a whole didn't change anything. The key was to use the command mentioned in that thread:
PROTON_USE_WINED3D11=1 %command%
It's now running, thank you very much!

Kkarlramberg 2018-10-27 github

Would you put that command into the launch options? @kenogo

XXavron 2018-10-27 github

Would you put that command into the launch options? @kenogo

It does go into the launch options for the game just as you see it from the capital P to the last % =)

Launch options

Launch lines

Upstream links

DLLs