protonscr

ArcheAge won't start

protonopen appid 304030Game compatibility - Unofficial
ValveSoftware/Proton#1788 · opened 2018-10-20 by Marlinc · updated 2022-05-19 · 5 comments · github · game page · search this game
MMarlinc 2018-10-20 github

Compatibility Report

  • Name of the game with compatibility issues: ArcheAge
  • Steam AppID of the game: 304030

System Information

  • GPU: Intel(R) UHD Graphics 620 (Kabylake GT2)
  • Driver/LLVM version:
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) UHD Graphics 620 (Kabylake GT2) 
OpenGL core profile version string: 4.5 (Core Profile) Mesa 18.3.0-devel - padoka PPA

I confirm:

  • [x] that I haven't found an existing compatibility report for this game.
  • [x] that I have checked whether there are updates for my system available.

Proton log file: steam-304030.log

Symptoms

The Glyph launcher worked just fine using Proton 3.7-8, the game however won't start. I'm not getting any error or pop-up. I tried disabling DX11, installing directx9, vcrun2005, vcrun2008 and corefonts in all kinds of combinations.

I also tried starting the game using Proton 3.16-3 beta but the launcher won't even start using that Proton version.

UPDATE 2018-11-11: I have now tried again after apply all system updates and removing both Proton and the compatdata for the game. The launcher now does start again when using Proton 3.16-4. The game still doesn't launch though.

Reproduction

  1. Click the play button in Steam
  2. Wait for the launcher to recognize the game has been installed
    2.1. You might have to log into your Trion account, in my case my Steam account and Trion account are linked.
  3. Click on Play in the launcher
MMarlinc 2018-10-20 github

I also noticed it keeps creating new ArcheAge directories in the Wine C:\ 'drive', first ArcheAge then ArcheAge0, ArcheAge1, and so on. On most Windows installs I have only seen either one ArcheArge directory and in some cases just ArcheAge0

MMarlinc 2018-11-10 github

I have updated the description of the issue as I have now tried again after apply all system updates and removing both Proton and the compatdata for the game. The launcher now does start again when using Proton 3.16-4. The game still doesn't launch though.

MMarlinc 2018-11-27 github

This might or might not be related: https://bugs.winehq.org/show_bug.cgi?id=42004

6545.014:00de:00df:trace:file:CreateFileW L"c:/ArcheAge0/Working" GENERIC_READ  creation 3 attributes 0x2200000
6545.014:00de:00df:trace:file:RtlDosPathNameToNtPathName_U_WithStatus (L"c:/ArcheAge0/Working",0x33de88,(nil),(nil))
6545.014:00de:00df:trace:file:RtlGetFullPathName_U (L"c:/ArcheAge0/Working" 520 0x33dbd8 (nil))
6545.015:00de:00df:trace:file:wine_nt_to_unix_file_name L"\\ArcheAge0\\Working" not found in /media/marlinc/nvme-games/steamapps/compatdata/304030/pfx/dosdevices/c:/ArcheAge0
6545.015:00de:00df:warn:file:CreateFileW Unable to create file L"c:/ArcheAge0/Working" (status c0000034)
6545.015:00de:00df:trace:file:CreateFileW returning 0xffffffff
GGremgoll 2020-04-06 github

Found out, that the game works (as far as I have tested) when setting CPU architecture to 32-Bit in Glyph Launcher.

Hhagenmt 2022-05-19 github

System Information
Distro: Ubuntu 22.04 LTS
Kernel: 5.15.0.30-generic
RAM:32 GB
GPU Driver:NVIDIA 510.60.02
GPU:NVIDIA GeForce GTX 1060 3GB
CPU:Intel Core i7-8700 @ 3.20GHz
Proton: bleeding edge experimental

Symptoms
Using latest proton 7.0.2 the game doesn't launch anything and crashes immediately. By using bleeding edge experimental I see a small splash screen come up and then a larger window. The window does not have any buttons visible other than the minimize and close button. At that point the game just freezes and doesn't make any more progress.

Here is the log file that I took after letting it run for a few minutes. The last few repeated lines are all that keeps printing while it seemingly is frozen:
steam-1147660.zip

Proton versions

Upstream links