FWIY here similar issues related to default resolution: https://github.com/ValveSoftware/Proton/issues/132 https://github.com/ValveSoftware/Proton/issues/141 https://github.com/ValveSoftware/Proton/issues/164
I was able to launch the game with the default resolution, and then change it to 4k in game's settings without any issues.
System info: https://gist.github.com/vanyasem/f787469ec8c50cdd3728340ef4c73269

I'm getting severe FPS drops after about 30mins of game play, and there's graphical glitches now too.
This game has been whitelisted to use Proton 3.7 by default. Unfortunately the game fails to launch for me with Proton 3.7-8. After the initial "ESRB content rating" video the game just closes. Doesn't even get to the main menu. That problem does not appear with Proton 3.16-9 or newer.
The graphical glitches @YellowOnion mentioned above only happen with Proton 5.0+, and are being tracked on the dxvk side (https://github.com/doitsujin/dxvk/issues/2255). You can workaround them by switching to WineD3D with:
PROTON_USE_WINED3D=1 %command%
@kisak-valve: Could this game's whitelist be updated to any of Proton {3.16, 4.2, 4.11}? Those launch fine and don't have graphical glitches.
@YellowOnion: Might be useful to know if that FPS drop you mentioned also happens with the WineD3D workaround.
@pprotonrep, can you test if one of those Proton versions help you as well?
@YellowOnion: Might be useful to know if that FPS drop you mentioned also happens with the WineD3D workaround.
After a quick google yesterday I noticed that Payday 2 on Windows has a very similar issue maybe related to Ryzen and threading problems: https://www.youtube.com/watch?v=SsaU-6QOpCw sadly the work around doesn't work on my machine.
I also noticed that the FPS is fine if I don't use my mouse or keyboard.
I'll try WineD3D later, though I suspect it's not graphics related as per above reasons.
I'll try fiddle with mouse polling rate to see if it's at all helps.
Closing as outdated.
proton 3.7x2 2021-08proton 3.16-9x1 2021-08proton 3.7-8x1 2021-08proton 5.0x1 2021-08PROTON_USE_WINED3D=1x1 2021-08PROTON_USE_WINED3D=1 %command%x1 2021-08
The game PAYDAY The Heist displays a black screen when started for the first time.
Modifying
compatdata/24240/pfx/drive_c/users/steamuser/Local Settings/Application Data/PAYDAY/renderer_settings.xmlso that theresolutionkey contains the native resolution (in my case from1280 800to1920 1200) allowed the game to start without problems. Gameplay seems nice and smooth too (just played for a couple of minutes).System information from steam