protonscr

Tekken 7 [389730] Fails To Start

protonopen Game compatibility
ValveSoftware/Proton#4952 · opened 2021-07-07 by ibrokemypie · updated 2022-06-15 · 10 comments · github
2 matching comments, n / p to jump
Iibrokemypie 2021-07-07 github

Compatibility Report

  • Name of the game with compatibility issues: Tekken 7
  • Steam AppID of the game: 389730

System Information

I confirm:

  • [x] that I haven't found an existing compatibility report for this game. (I havent found any reports with this issue)
  • [x] that I have checked whether there are updates for my system available.

steam-389730.log

Symptoms

The game simply does not launch. Clicking play brings up nothing and after a short while resets to the play button from the stop button.

Reproduction

Press play on Tekken 7 with any proton version.

Iibrokemypie 2021-07-09 github

Heres a log using proton experimental which has some more output: https://gist.github.com/ibrokemypie/fa91733c53411fd3f9a1f5f580774cea

Specifically this part seems relevant

Unhandled exception: page fault on read access to 0x00000038 in 64-bit code (0x0000000145f6c722).
Register dump:
 rip:0000000145f6c722 rsp:000000000267d0a0 rbp:000000000267d670 eflags:00010246 (  R- --  I  Z- -P- )
 rax:000052749e70d66a rbx:0000000000000000 rcx:000000000267d5c0 rdx:0000000000000030
 rsi:000000000267d5c0 rdi:000000000213c840  r8:0000000000000030  r9:0000000000000000 r10:0000000000000000
 r11:000000000267e038 r12:0000000000000000 r13:0000000000000000 r14:0000000000000000 r15:000000000267dac0
Stack dump:
0x000000000267d0a0:  0000000000010000 0000000000000000
0x000000000267d0b0:  00000000ffffff80 0000000000000000
0x000000000267d0c0:  0000000000000000 00000001407c7ca8
0x000000000267d0d0:  0000000000000000 0000000000000000
0x000000000267d0e0:  000000000000009c 0000000000000000
0x000000000267d0f0:  000000000000005f 0000000000000000
0x000000000267d100:  4f500000746f6f72 0000000000584953
0x000000000267d110:  0000000000000000 0000000000000000
0x000000000267d120:  0000000000000000 0000000000000000
0x000000000267d130:  0000000000000000 0000000000000000
0x000000000267d140:  0000000000000000 0000000000000000
0x000000000267d150:  0000000000000000 0000000000000000
Backtrace:
=>0 0x0000000145f6c722 EntryPoint+0xf9ad6412() in tekkengame-win64-shipping (0x000000000267d670)
  1 0x00000001407c6a43 EntryPoint+0xf4330732() in tekkengame-win64-shipping (0x000000000267d670)
  2 0x00000001407d8a5a EntryPoint+0xf4342749() in tekkengame-win64-shipping (0x000000000267db90)
  3 0x0000000145f754f2 EntryPoint+0xf9adf1e1() in tekkengame-win64-shipping (0x000000000267e140)
  4 0x0000000145f68c18 EntryPoint+0xf9ad2907() in tekkengame-win64-shipping (0x000000000267e6f0)
  5 0x00000001407ac604 EntryPoint+0xf43162f3() in tekkengame-win64-shipping (0x000000000267e6f0)
  6 0x0000000145efa5a5 EntryPoint+0xf9a64294() in tekkengame-win64-shipping (0x000000000267ead0)
  7 0x000000014644c7fd EntryPoint+0xf9fb64ec() in tekkengame-win64-shipping (0x000000000267ead0)
  8 0x000000014644259b EntryPoint+0xf9fac28a() in tekkengame-win64-shipping (0x0000000000000000)
  9 0x000000014644e4a3 EntryPoint+0xf9fb8192() in tekkengame-win64-shipping (0x0000000000000000)
  10 0x000000007b62c9a9 EntryPoint+0xffffffffffffffff() in kernel32 (0x0000000000000000)
  11 0x000000007bc5e693 EntryPoint+0xffffffffffffffff() in ntdll (0x0000000000000000)
0x0000000145f6c722 EntryPoint+0xf9ad6412 in tekkengame-win64-shipping: cmpl	%r14d,0x0000000000000008(%rdx)
Modules:
Module	Address					Debug info	Name (68 modules)
PE	          a10000-          a27000	Deferred        vcruntime140
PE	          a30000-          a39000	Deferred        x3daudio1_7
PE	         1160000-         1175000	Deferred        xapofx1_5
PE	         1580000-         175b000	Deferred        gameoverlayrenderer64
PE	        3b400000-        3b437000	Deferred        steam_api64
PE	        7a850000-        7a854000	Deferred        opengl32
PE	        7b000000-        7b0d5000	Deferred        kernelbase
PE	        7b600000-        7b812000	Export          kernel32
PE	        7bc00000-        7bc9e000	Export          ntdll
PE	       138000000-       13945b000	Deferred        steamclient64
PE	       140000000-       14c4cf000	Export          tekkengame-win64-shipping
PE	       180000000-       18009d000	Deferred        msvcp140
PE	       1c8b40000-       1c8b60000	Deferred        msacm32
PE	       1c8db0000-       1c8e3c000	Deferred        msvcrt
PE	       1cd860000-       1cd868000	Deferred        api-ms-win-crt-utility-l1-1-0
PE	       1d97a0000-       1d97a7000	Deferred        api-ms-win-core-fibers-l1-1-1
PE	       1e6c10000-       1e6c1d000	Deferred        wer
PE	       1e7610000-       1e7617000	Deferred        normaliz
PE	       1f51e0000-       1f51ef000	Deferred        hid
PE	       21a7e0000-       21a854000	Deferred        setupapi
PE	       231ae0000-       231b62000	Deferred        rpcrt4
PE	       236df0000-       236e49000	Deferred        dsound
PE	       23d820000-       23da47000	Deferred        user32
PE	       241850000-       241857000	Deferred        api-ms-win-crt-environment-l1-1-0
PE	       24f470000-       24f48f000	Deferred        mpr
PE	       253cc0000-       253cde000	Deferred        xinput1_3
PE	       25d740000-       25d74e000	Deferred        dwmapi
PE	       262250000-       262259000	Deferred        api-ms-win-crt-runtime-l1-1-0
PE	       26b4c0000-       26b642000	Deferred        gdi32
PE	       270f60000-       2711ee000	Deferred        d3d9
PE	       2739c0000-       273af6000	Deferred        oleaut32
PE	       28ba60000-       28ba67000	Deferred        api-ms-win-crt-time-l1-1-0
PE	       2bb750000-       2bb894000	Deferred        comctl32
PE	       2e3540000-       2e3591000	Deferred        shlwapi
PE	       2e8f10000-       2e9028000	Deferred        ole32
PE	       2edf00000-       2ee0e5000	Deferred        dxgi
PE	       2f1fa0000-       2f1fad000	Deferred        version
PE	       2f7230000-       2f725d000	Deferred        uxtheme
PE	       2fe110000-       2fe11a000	Deferred        api-ms-win-crt-multibyte-l1-1-0
PE	       30a2c0000-       30a2c9000	Deferred        api-ms-win-crt-stdio-l1-1-0
PE	       30c980000-       30c988000	Deferred        api-ms-win-core-synch-l1-2-0
PE	       3126f0000-       312709000	Deferred        shcore
PE	       316370000-       31637b000	Deferred        psapi
PE	       327020000-       327072000	Deferred        combase
PE	       32a700000-       32a729000	Deferred        sechost
PE	       330260000-       33029f000	Deferred        advapi32
PE	       33b9e0000-       33b9ed000	Deferred        powrprof
PE	       33ea00000-       33ea09000	Deferred        api-ms-win-crt-string-l1-1-0
PE	       344840000-       344848000	Deferred        api-ms-win-crt-filesystem-l1-1-0
PE	       350a30000-       350a39000	Deferred        api-ms-win-crt-convert-l1-1-0
PE	       355100000-       355107000	Deferred        api-ms-win-crt-locale-l1-1-0
PE	       359050000-       35931b000	Deferred        d3d11
PE	       360a80000-       360a8a000	Deferred        api-ms-win-crt-math-l1-1-0
PE	       3785e0000-       3785ec000	Deferred        vulkan-1
PE	       39b510000-       39b518000	Deferred        api-ms-win-crt-heap-l1-1-0
PE	       3a0440000-       3a04c0000	Deferred        wininet
PE	       3af670000-       3af728000	Deferred        ucrtbase
PE	       3afd00000-       3afd1a000	Deferred        imm32
PE	       3b8f00000-       3b8fb7000	Deferred        winmm
PE	       3be590000-       3be5f0000	Deferred        dbghelp
PE	    7f4bdc650000-    7f4bdc654000	Deferred        winevulkan
PE	    7f4bdece0000-    7f4bdece3000	Deferred        lsteamclient
PE	    7f4be0190000-    7f4be01ab000	Deferred        wldap32
PE	    7f4be01d0000-    7f4be01d4000	Deferred        iphlpapi
PE	    7f4be0200000-    7f4be0204000	Deferred        winex11
PE	    7f4be0940000-    7f4be094b000	Deferred        dinput8
PE	    7f4be0e10000-    7f4be0e14000	Deferred        ws2_32
PE	    7f4be0f60000-    7f4be1837000	Deferred        shell32
Threads:
process  tid      prio (all id:s are in hex)
00000020 steam.exe
	00000024    0
	000000b8    0
00000030 services.exe
	00000034    0
	00000038    0
	00000044    0
	00000048    0
	00000054    0
	00000064    0
	0000007c    0
	00000088    0
	000000ac    0
	000000e4    0
	000000e8    0
0000003c winedevice.exe
	00000040    0
	0000004c    0
	00000050    0
	00000058    0
0000005c plugplay.exe
	00000060    0
	00000068    0
	0000006c    0
	00000070    0
	00000090    0
	00000094    0
00000074 winedevice.exe
	00000078    0
	00000080    0
	00000084    0
	0000008c    0
	00000098    0
	0000009c    0
	000000a0    0
000000a4 svchost.exe
	000000a8    0
	000000b0    0
	000000b4    0
000000bc explorer.exe
	000000c0    0
	000000c8    0
	000000cc    0
000000d4 rpcss.exe
	000000d8    0
	000000ec    0
	000000f0    0
	000000f4    0
	000000f8    0
	000000fc    0
	00000100    0
0000010c TEKKEN 7.exe
	00000110    0
00000114 (D) Z:\games\steamapps\common\TEKKEN 7\TekkenGame\Binaries\Win64\TekkenGame-Win64-Shipping.exe
	00000118    0
	0000011c   -1 <==
	00000120   -1
	0000012c    0
System information:
    Wine build: wine-6.3
    Platform: x86_64
    Version: Windows 10
    Host system: Linux
    Host version: 5.13.1-178-tkg-bmq
Iibrokemypie 2021-07-10 github

Have both validated the games files, and manually compared md5sums of all exes and pak files with an install that is working, nothing is amiss with the games data yet it still doesnt work. Curiously, before the crash dump I see this information, which is what prompted me to triple check the game files:

5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 0, L"Application Name", L"UE4-TekkenGame") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 1, L"Application Version", L"4.13.2") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 2, L"Application Timestamp", L"6086beda") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 3, L"Fault Module Name", L"TekkenGame-Win64-Shipping.exe") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 4, L"Fault Module Version", L"4.13.2") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 5, L"Fault Module Timestamp", L"6086beda") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 6, L"Exception Code", L"c0000005") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 7, L"Exception Offset", L"00000000063DAB14") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 8, L"Commandline", L"!!AssertLog=\"LowLevelFatalError [File:E:\\ws02\\ue4\\Engine\\Source\\Runtime\\PakFile\\Private\\IPlatformFilePak.cpp] [Line: 3317] #Trailing magic number (1047947620d) is different than the expected one. Verify your installation.#\"") :stub
5995.851:0114:011c:fixme:wer:WerReportSetParameter (0000000002710050, 9, L"BranchBaseDir", L"UE4!Z:/games/steamapps/common/TEKKEN 7/TekkenGame/Binaries/Win64/!Game!0") :stub

Very confused, especially since the game did run once, but nothing I have tried has been able to get it to launch again since.

Mminecraft2048 2022-02-08 github

I still have this crashing problem today on Proton Experimental

Ssbmalik 2022-02-15 · hidden on GitHub github

I have following system Informatiom
https://gist.github.com/sbmalik/4b560a05f55fbec9d26e1edcba8f2ac0
Tekken keeps crashing, please provide some suggestions

Kkisak-valve maintainer 2022-02-15 · hidden on GitHub github

Hello @sbmalik, looking at your system information, your system is running on llvmpipe. This is Mesa's faster software renderer running on the CPU instead of the GPU part of the chipset, and the cause of your trouble because Mesa/ANV can not render to it.

Blind guess, maybe the system has been configured to use the NVIDIA proprietary driver (470.42.01), and there's an X config trying to force the use of that driver, but there's no longer an NVIDIA card in the system?

Ssbmalik 2022-02-15 · hidden on GitHub github

@kisak-valve thank you for your response, My computer has RTX 3060 but the driver was missing. So, the problem is solved by installing libnvidia gl driver v470 ....

DDeathTBO 2022-06-15 github

Fedora 36, 5700xt, Mesa 22.1.1, Proton 7.03. Crashes after hitting "any button to start", just shortly after the little save icon appears.

I switched back to Proton 6, and it's working just fine.

Kkisak-valve maintainer 2022-06-15 github

Hello @DeathTBO, please add PROTON_LOG=1 %command% to the game's launch options and attach the generated $HOME/steam-$APPID.log to this issue report as a file. (Proton logs compress well if needed.)

DDeathTBO 2022-06-15 github

@kisak-valve Yes sir, here is the log file for 7.0-3.

steam-389730 (Tekken 7 - Proton 7.0-3).log

Kkisak-valve maintainer 2022-06-15 github

A Proton dev has taken a look at the regression and added a note over here: https://github.com/ValveSoftware/Proton/issues/5911#issuecomment-1156626993.

Proton versions

Launch options

Upstream links