Final Fantasy XIV - Unable to Complete Version Update

protonclosed

ValveSoftware/Proton#5852 · opened 2022-05-22 by dbox1983 · updated 2022-05-23 · 2 comments · github

Ddbox1983 2022-05-22 github

Compatibility Report

Name of the game with compatibility issues: Final Fantasy XIV
Steam AppID of the game: 39210

System Information

GPU: AMD RADV VANGOGH
Driver/LLVM version: Unsure?
Kernel version: Linux version 5.13.0-valve10.3-1-neptune-02176-g5fe416c4acd8
Link to full system information report as Gist: https://gist.github.com/dbox1983/2f25f3e6f20a70aa1a8be5b1e4e5cbde
Proton version: Experimental 5/19/22

I confirm:

[X] that I haven't found an existing compatibility report for this game.
[X] that I have checked whether there are updates for my system available.

Symptoms

I'm able to open the FF14 launcher now, but I get an error "Unable to complete version update" with a code 30436. This error prevents the actual game files from being downloaded.

Reproduction

Happens every time I try to log into the client.

Troubleshooting steps:
-Uninstall, reinstall
-Full system update in game mode and in KDE, reboot
-Uninstall, deletion of files in PFX folder in case of misconfigured config files. Reboot, reinstall.
-Uninstall, reinstall on SD instead of internal SSD

In all cases, I get the same error (attached screen shot)

FF14 Launcher issue
steam-39210.log

Kkisak-valve maintainer 2022-05-22 github

Hello @dbox1983, we're using one issue report per unofficially supported game title, so I've gone ahead and transferred this issue report to https://github.com/ValveSoftware/Proton/issues/580#issuecomment-1133928416.

Ddbox1983 2022-05-23 github

@kisak-valve Sorry about that! I clearly misunderstood the assignment ;-).

Upstream links

ValveSoftware/Proton/issues/580x1 2022-05