protonscr

Denuvo connection issue

protonclosed
ValveSoftware/Proton#6428 · opened 2023-01-02 by DigitalDragon64 · updated 2023-01-02 · 1 comments · github
DDigitalDragon64 2023-01-02 github

Compatibility Report

  • Name of the game with compatibility issues: Sonic Frontiers
  • Steam AppID of the game: 1237320

System Information

I confirm:

  • [x] that I haven't found an existing compatibility report for this game.
  • [x] that I have checked whether there are updates for my system available.

steam-1237320.log

Symptoms

Game does not start. Instead I get a window with the message

'The server is not reachable. Check your Internet connection and click "Retry"
In case the problem persists, click "Next" to open the support website in the default browser'
20230102_23h40m56s_grim

The next window where I have manually to open the website doesn't show the code, so I can't proceed with the manual method.
20230102_23h42m19s_grim

Reproduction

Starting the game

Kkisak-valve maintainer 2023-01-02 github

Hello @DigitalDragon64, we're using one issue report per unofficially supported game title, so I've gone ahead and transferred this issue report to https://github.com/ValveSoftware/Proton/issues/6303#issuecomment-1369259739.

Upstream links