Hello @Git-Forked, err:steamclient:create_win_interface Don't recognize interface name: SteamUser023 looks like the line of interest in your Proton log. This is part of Steamworks 1.57 which should be supported since Proton 8.0-3. Proton 7.0 is too old for this game now.
Additional info:
Asphalt 9 worked fine for a long time (420 hours since Aug 3, 2022), but after the 12/12/23 update, it crashes on load.
@kisak-valve
Did Proton 7 become too old yesterday?
I've been using Proton 7 fine from install until yesterday.
I will try Proton 8.
Doesn't seem to work with Proton 8.0-4 either.
warn: Skipping Vulkan 1.2 adapter: Intel(R) HD Graphics 4600 (HSW GT2)
warn: DXVK: No adapters found. Please check your device filter settings and Vulkan setup. A Vulkan 1.3 capable driver is required.
Unfortunately, this time it's due to your hardware generation lacking Vulkan 1.3 support which goes back to https://gitlab.freedesktop.org/mesa/mesa/-/issues/7827#note_1672395. You might be able to find a driver override, but since the Vulkan drivers for your hardware generation are not spec compliant, that makes your system unsupportable by Proton in general.
@kisak-valve
I don't use Vulkan ever, I use OpenGL to play games.
With Proton 7, this was not an issue.
Do I need to specify a game launch option to force the game to load with OpenGL instead?
You can try setting the game's launch options to PROTON_USE_WINED3D=1 %command% to tell Proton to use wine's DirectX to OpenGL render path, but that's known to come with a significant performance penalty and the launch option is not considered supported.
@kisak-valve
That worked! PROTON_USE_WINED3D=1 %command% Thank you so much, I can play the game again.
I don't notice any performance penalty because I have always played the game with OpenGL.
The game plays normally here on Proton 9.0, Archlinux and RX 580 8gb. But there is a very weird behaviour.
It start with 60fps on all matches including split screen. And then slowly it decreases the fps to 50s, 40s, 30s, 20s, 15s.
Just a quick restart to the game makes it go back to 60fps!
Below is radeontop screenshot. The graphics pipe keeps going down, going from 30%+ to around 5%
Any idea on the cause of this slowdown?
I'm not sure why, but after changing the SATA SSD with a NVMe SSD I don't this reduced framerate issue anymore. It just sticks to 60fps. It could be a mesa or a proton update, but I didn't track them
I noticed the game "Ever since July 2025 update" is no longer playable on Linux (With Proton), but on Windows the game is still playable. So therefore the game crashes without a proper reason on Linux. The game runs fine on Windows but not on Linux (With Proton) for some reason. And I also noticed that I'm not alone for this problem, there's a lot of people via Linux are having a same problem. However, I noticed that some Windows users are experiencing that same problem, so we're not alone.
OS: Ubuntu 25.04 x86_64
Host: G1617-01
Kernel: 6.14.0-24-generic
Desktop: Unity 7.7.0 (X11)
CPU: AMD Ryzen 7 8840U w/ Radeon 780M Graphics (16) @ 5.1GHz
GPU: AMD ATI Phoenix3 @ 8.0 GiB
Memory: 22.74 GiB
Network: Wi-Fi 6
Bluetooth: Intel Corp. AX210
BIOS: American Megatrends International, LLC. 5.29 (04/17/2024)
Proton Version: Proton Hotfix
Steam Linux Runtime Version: 3.0 (Sniper)
AppID: 1815780
Compatibility Report: Borked
But if I remove files from C:\users\steamuser\AppData\Local\Gameloft\Asphalt 9 Legends\Cache\popup_lib_wd and set popup_lib_wd folder to Read-Only mode instead of Create & Delete mode, the game becomes playable now but with limitations (Such as a pop-up that cause the game to crash will not work).
@robstarmcdonald the game with default settings seems to work normally, you can unlock cars, you can race, close the game, open it again without incident. However, I could get the game to crash by changing the graphics settings, after that point the game would consistently crash as it loaded the main menu.
A workaround is getting rid of your settings, the game will be set to low, but at least it'll work. I think the settings and save file are in the same folder, and while I've been able to just delete it without losing progress, I'd still advise moving the folder out rather than deleting it, just in case. Its location is in /drive_c/users/steamuser/Documents/Gameloft/Asphalt 9 Legends/ inside the prefix.
Haven't checked on windows yet.
Hello @simifor,
@robstarmcdonald the game with default settings seems to work normally, you can unlock cars, you can race, close the game, open it again without incident. However, I could get the game to crash by changing the graphics settings, after that point the game would consistently crash as it loaded the main menu.
A workaround is getting rid of your settings, the game will be set to low, but at least it'll work. I think the settings and save file are in the same folder, and while I've been able to just delete it without losing progress, I'd still advise moving the folder out rather than deleting it, just in case. Its location is in
/drive_c/users/steamuser/Documents/Gameloft/Asphalt 9 Legends/inside the prefix.Haven't checked on windows yet.
I'm glad it works normally for you, but to me "Even if graphic settings is at default I seen" still has crashes.
@robstarmcdonald how did you reset your settings? by moving its folder?
Also please share a proton log for the game, add the following tot he game's launch parameters: PROTON_LOG=1 %command and then run the game. This will create a file in your home folder called steam-1815780.log, that's the log.
First of all, yes @simifor I did reset the settings, but I still have crashes ever since I'd just downloaded the game (Which offers a default settings).
Secondly, I haven't got in a point about with PROTON_LOG=1 %command% when it comes to reset a settings.
Thirdly yes I know it'll create a file called steam-1815780.log.
@robstarmcdonald the game with default settings seems to work normally, you can unlock cars, you can race, close the game, open it again without incident. However, I could get the game to crash by changing the graphics settings, after that point the game would consistently crash as it loaded the main menu.
A workaround is getting rid of your settings, the game will be set to low, but at least it'll work. I think the settings and save file are in the same folder, and while I've been able to just delete it without losing progress, I'd still advise moving the folder out rather than deleting it, just in case. Its location is in
/drive_c/users/steamuser/Documents/Gameloft/Asphalt 9 Legends/inside the prefix.Haven't checked on windows yet.
Hello @simifor, did you see this workaround?
@robstarmcdonald honestly this slipped off my mind, though I was expecting you to upload a proton log. That said, I tested this game again, on desktop and deck, and haven't been able to get it to crash no matter what settings I try, this is without the workaround you linked.
The game has been updated a couple of times since the crashing was reported, so maybe those updates fixed the issue, can you check if you can get it to crash without the workaroun? If you can get it to crash, upload a proton log
UPDATE: Thanks to @simifor for requesting me to test out the game to see if it still crashes on a boot due to adjusting graphic settings, as long the pop up doesn't come again like before then the game will be playable without workarounds, I still recommend to do the workarounds just for recommendation.
But for now on, if you don't get crashes no more on Linux or Steam Deck w/ Linux then you don't need a workaround unless if you don't want to get annoying pop-ups.
However, I was also told to send my Proton Log file of that game as a report as a result.
steam-1815780.log
Remember, I have no plans on removing a video, it will be remain available so that way if anybody still experiencing crashes on a boot due to adjusting graphic settings, they can just watch it and follow it like usual and like in a past.
@robstarmcdonald just to confirm, is the game working fine for you without the workaround? At least currently?
Also, while it doesn't really matter in this case, as a general recommendation, you shouldn't manually set a game to use proton hotfix. If a game needs it, it will be set steam side (so long as you aren't forcing the game to use specific proton versions). But it doesn't seem to cause issues for this game.
proton hotfixx2 2025-09proton 9.0x1 2024-10proton 8.0-4x1 2023-12proton 7.0x1 2023-12proton 8.0-3x1 2023-12PROTON_LOG=1x2 2025-07PROTON_USE_WINED3D=1x2 2023-12PROTON_USE_WINED3D=1 %command%x2 2023-12
Compatibility Report
Asphalt 9
SteamLaunch AppId=1815780
System Information
Graphics:
Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics
driver: i915 v: kernel
Display: x11 server: X.Org v: 21.1.9 with: Xwayland v: 23.2.2 driver: X:
loaded: modesetting dri: crocus gpu: i915 resolution: 1: 1280x1024-60Hz
2: 1920x1080-60Hz
API: EGL v: 1.5 drivers: crocus,swrast platforms: x11,surfaceless,device
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.1.9-manjaro1.1
renderer: Mesa Intel HD Graphics 4600 (HSW GT2)
API: Vulkan v: 1.3.269 drivers: intel surfaces: xcb,xlib
6.5.2_rt8-1 & 6.6.5-1-rt16-MANJARO
7.0-6
I confirm:
Symptoms
Crashes on launch and never opens.