[BUG] "Please plug in your VR headset" even when the headset is plugged in

steamvrclosed bug

ValveSoftware/SteamVR-for-Linux#483 · opened 2021-11-21 by anriha · updated 2021-11-22 · 2 comments · github

Aanriha 2021-11-21 github

Describe the bug
I have Valve Index and after connecting it to my machine the SteamVR does not seem to recognize it. Tried different distros, replugging in everything in every possible order, different ports. Steam-devices package is installed and just to be sure I even manually added udev rules.

To Reproduce
Steps to reproduce the behavior:

Plug in Headset
Start SteamVR

Expected behavior
A clear and concise description of what you expected to happen.

System Information (please complete the following information):

Distribution: PopOS! 20.04 (but got the same result on Manjaro, Ubuntu 21.10, Ubuntu 21.04)
SteamVR version: 1.20.4 (but tested on Beta version both newest and Linux version)
Steam client version: Current version (11. 20. 2021)
Opted into Steam client beta?: Yes
Graphics driver version: Nvidia 470.82.00
Gist for SteamVR System Information: https://gist.github.com/anriha/88ce5884fbd7925cb6af1cfd6b6b62c9

Note: Commenters who are also experiencing this issue are encouraged to include the "System Information" section in their replies.

CChrisJAllan 2021-11-21 github

The Index's usb device isn't listed, but the camera is. I've had this happen before, it was the cable gone bad. Contact Steam support and see if you can get a replacement. You will probably need to test it in Windows to confirm that the issue isn't something else.

Aanriha 2021-11-22 github

After testing on Windows PC it seems that is the case. I was really hoping it would be something else but even on a Windows machine, it doesn't work. Thanks for the diagnosis.

Nothing extracted yet.