protonscr

#text_need_flash_inclient

steamclosed reviewednot reproducible
ValveSoftware/steam-for-linux#1020 · opened 2013-01-29 by mxdpeep · updated 2013-05-27 · 10 comments · github
Mmxdpeep 2013-01-29 github

no flash video, placeholder text instead: #text_need_flash_inclient
Built: Jan 25 2013, 21:59:25
flash is installed via http://get.adobe.com/cz/flashplayer/completion/?installer=Flash_Player_11.2_for_Ubuntu_(apt)

Processor Information:
    Vendor:  GenuineIntel
    Speed: 2603 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Unsupported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 12.04.1 LTS (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.7.1-030701-generic
    X Server vendor:  The X.Org Foundation
    X Server release:  11103000

Video Card:
    Driver:  NVIDIA Corporation GeForce 8400 GS/PCIe/SSE2

    Driver Version:  3.3.0 NVIDIA 310.19
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x10de
    DeviceID:  0x6e4
    Number of Monitors:  2
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1440 x 900
    Desktop Resolution: 2720 x 1024
    Primary Display Size: 16.06" x 10.04"  (18.94" diag)
                                            40.8cm x 25.5cm  (48.1cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 512 MB
    Supported MSAA Modes:  2x 4x 8x 16x 

Sound card:
    Audio device: 

Memory:
    RAM:  3953 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  269505 Mb
    Largest Free Hard Disk Block:  43954 Mb

Installed software:

Recent Failure Reports:
    Tue Jan 29 12:07:21 2013 GMT: file ''/tmp/dumps/assert_20130129130714_1.dmp'', upload yes: ''CrashID=bp-6b14cd64-ef4c-4dee-a003-1ee392130129''
Jjohndrinkwater 2013-01-29 github

Where is this message viewable in Steam?

Bbdeen-valve maintainer 2013-01-30 github

Can't seem to find this anywhere. Please reactivate this issue if you can give us more specific information. A screenshot would help.

Mmatburton 2013-03-28 github

I have the same problem

text_need_flash_inclient

I'm on Ubuntu 12.10 64bit

about_steam

If I can do anything to help please shout

Mmxdpeep 2013-03-28 github

actually - I have the same Steam version on Ubuntu 12.04 64bit and cannot install the Flash at all
but there is a correct message about an incorect installation path :dancers:

Jjohndrinkwater 2013-03-28 github

Does Flash work in your web browser? If you reproduce this again, would you mind getting the output from ps and put it on gist.github.com and link here. Interested if flash has been launched.

Mmatburton 2013-04-02 github

Sorry for the slow response

Yes flash works in both Firefox and Chromium

Interestingly I seem to be able to reproduce this problem with some links and not others e.g.:
http://steamcommunity.com/sharedfiles/filedetails/?id=113014771 fails with #text_need_flash_inclient
http://store.steampowered.com/app/200710 Tells me I need to have a specific Flash Player installed

The start of the second message described is "You need to have a specific Flash Player version installed to view video content in Steam...". The instructions provided tell me to upgrade but I'm already on version 11.2.202.275 and on Adobe's site the latest is 11.2

I'm now on steam version 1364601080

What is it you're looking for in the output of ps?

Mmxdpeep 2013-04-04 github

I have found a note that x64 bit users must manually install x86 Flash - ME NOT LIKE IT!

?ghost 2013-05-09 github

I'm getting the same. I've tried two or three apparently common fixes for this, all of which revolve around downloading the 32-bit flash from Adobe and copying libflashplayer.so to various different directories and restarting steam. These used to work, when Steam was beta, but no longer seem to do the job.

?ghost 2013-05-09 github

Update : Some videos work! I noticed the "Dungeon Defenders" trailer works, but the Greenlight contender "Gunship : Resistance" displayed the #text_need_flash_inclient message. So it would seem to be only embedded Youtube videos that don't work and display this message, while official "Steam" videos are playing fine.

Ggtamike 2013-05-13 github

I got this problem to.
#text_need_flash_inclient

Nothing extracted yet.