protonscr

Creating a new account is not working because captcha fails even when they're marked as correct

steamopen Steam clientWeb Component
ValveSoftware/steam-for-linux#10226 · opened 2023-11-17 by mbcraft · updated 2023-11-17 · 0 comments · github
Mmbcraft 2023-11-17 github

Your system information

  • Steam client version (build number or date): 1700160213
  • Distribution (e.g. Ubuntu): Linux Mint 21
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes
  • Steam Logs: [generate by running this command in a terminal
    steam-logs.tar.gz
    tar -zcvf ~/Desktop/steam-logs.tar.gz ~/.steam/steam/logs]
  • GPU: Nvidia

Please describe your issue in as much detail as possible:

I tried to create a new account on my desktop computer. I signed off my usual account and tried to create a new one. I clicked the big + icon. Then i clicked the link to create a new free account. I filled the form with the email, the email confirmation, country, i accepted the contract, i completed the captcha and the "ok" green mark is shown on the checkbox.
Then i click the 'Continue' button to continue the account creation, but an error pops up saying that the captcha is not valid. I tried multiple times and the issue happens every time. I expect to be able to create new accounts.

Steps for reproducing this issue:

  1. Sign out of any account
  2. Restart steam
  3. Click the big + icon
  4. Click the link to create a new free account
  5. Fill in the form
  6. Click the 'Continue' button

Nothing extracted yet.