protonscr

Steam won't start - webhelper crashes due to vulkan error

steamclosed
ValveSoftware/steam-for-linux#11339 · opened 2024-10-11 by Storyyeller · updated 2024-10-11 · 1 comments · github
SStoryyeller 2024-10-11 github

Your system information

  • Steam client version (build number or date): Latest deb downloaded from website
  • Distribution (e.g. Ubuntu): Linux Mint 20
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No]
  • Steam Logs: [generate by running this command in a terminal tar -zcvf ~/Desktop/steam-logs.tar.gz ~/.steam/steam/logs]
  • GPU: Nvidia/Intel/AMD - Nvidia GeForce GTX 460

Please describe your issue in as much detail as possible:

Steam will not start up at all. When I run steam from the console, it shows the webhelper endlessly crashing and being restarted. The webhelper-linux.txt logs (attached) show that it keeps crashing with the error "Internal Vulkan error (-3): Initialization of an object could not be completed for implementation-specific reasons, in ../../third_party/angle/src/libANGLE/renderer/vulkan/RendererVk.cpp, initialize:1404."
webhelper-linux.txt

Things I have already tried

  • Deleting all Steam files and reinstalling (several times)
  • Rebooting the computer (several times)
  • enabling "nvidia_drm.modeset=1"
  • running steam with various options (e.g. reset, clearbeta)
  • running steam with "-no-cef-sandbox"

This is my first time trying to run Steam, so I can't tell if it worked before.

Steps for reproducing this issue:

  1. run steam
Kkisak-valve maintainer 2024-10-11 github

Hello @Storyyeller, your log tells us you have the NVIDIA 390.157 driver release. The Vulkan error is a red herring and #10980 is a better match to your issue. Give https://github.com/ValveSoftware/steam-for-linux/issues/10980#issuecomment-2183858579 a try.

Closing in favor of the older issue report.