protonscr

steamwebhelper won't respond after ubuntu 24.10 update

steamclosed runtimeDistro Family: UbuntuWeb Component
ValveSoftware/steam-for-linux#11343 · opened 2024-10-13 by Oka-z · updated 2024-10-13 · 2 comments · github
OOka-z 2024-10-13 github

Your system information

  • Steam client version (build number or date): 1.0.0.81
  • Distribution (e.g. Ubuntu):ubuntu 24.10
  • Opted into Steam client beta?: [No]
  • Have you checked for system updates?: [Yes]
  • Steam Logs: [generate by running this command in a terminal tar -zcvf ~/Desktop/steam-logs.tar.gz ~/.steam/steam/logs]
    logs.tar.gz
  • GPU: intel hd 530 (igpu of an i5 6400T)

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist
hello ! Yesterday i updated ubuntu from 24.04.1 to 24.10 since then steam wont work, every time i try to open steam a windows saying that steamwebhelper don't respond apear
Capture d’écran du 2024-10-13 16-25-18
,compleatly freezing my computer for a minute or so . i try many thing including :

  • restart steam
    -restart steam without accelerated gpu render
    -restart steam without isolated browser
    -restart steam web helper
    -restart my computer
    [-check for update
    -uninstall steam
  • install it with a deb
  • uninstall steam and install it with sudo apt install
  • uninstall it and install it with snaps
  • delete all file or folder with the word steam in it ]
  • repeat the procedure inside brackets after having uninstall and reinstall libudev 0
  • repeat the procedure inside brackets after reinstalling my gpu driver
  • repeat the procedure insdie brackets after having delete the file /tmp/dumps

if try to run steam via the terminal this apear :
https://gist.github.com/Oka-z/d18f3e94dccad1bd47ba2c6557276ea4#file-gistfile1-txt

i have no anti virus no dns or vpn

Steps for reproducing this issue:

  1. install steam on ubuntu 24.04
  2. update to ubuntu 24.10 i guess

if you try to find a solution or even read this message thank you so much!!

Kkisak-valve maintainer 2024-10-13 github

Hello @Oka-z, pressure-vessel-wrap[45986]: E: Could not create copy "./share/zoneinfo/right/America/Rankin_Inlet" from "/home/oka-z/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/sniper_platform_0.20240618.92328/files/./share/zoneinfo/right/America/Rankin_Inlet" into "/home/oka-z/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/var/tmp-ORH5U2/usr": fstatat(./share/zoneinfo/right/America/Rankin_Inlet): Aucun fichier ou dossier de ce nom looks like the line of interest from your terminal spew. can you verify your filesystem and this file is healthy? ~Maybe try reinstalling the tzdata system package.~ EDIT: This doesn't make sense because it's coming from the Steam Linux Runtime for the web component.

Maybe try removing the steam-runtime-sniper folder in /home/oka-z/.local/share/Steam/ubuntu12_64/ so that Steam unpacks a fresh version of the runtime the next time it starts up?

OOka-z 2024-10-13 github

hello again @kisak-valve , what you asked me to do actually worked , thank you so much for your help !

Nothing extracted yet.