protonscr

Game Recording at 5120x1440 breaks "Save in Steam" and "Export Video File"

steamopen AMD driversSteam clientDistro Family: Fedora
ValveSoftware/steam-for-linux#11494 · opened 2024-11-19 by Critical-Impact · updated 2024-12-16 · 2 comments · github
CCritical-Impact 2024-11-19 github

Your system information

  • Steam client version (build number or date): 1731990050/Tue, Nov 19 1:54 PM UTC -08:00
  • Distribution (e.g. Ubuntu): Bazzite
  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes
  • GPU: AMD

Please describe your issue in as much detail as possible:

If a video is recorded at this resolution it appears to break the ability to make clips then "Save in Steam" or "Export Video File". Setting the maximum vertical resolution to lower when recording appears to work.

Steps for reproducing this issue:

  1. Record at 5120x1440
  2. Attempt to make a clip
  3. Get a "Unable to retrieve clip information (2)" error when trying to export a clip

Below is the exact error that occurs when attempting to make a clip taken from steam's output(I ran steam via bash)

Attempting to save a clip to clip_220_20241119_084754 from background, timeline_22020241119_064933[743790] to timeline_22020241119_064933[755789]: 1 timelines, NOT including current, BACKGROUND recording
libav: Hardware does not support image size 5120x1440 (constraints: width 64-4096 height 64-4096).

libav: Hardware does not support image size 5120x1440 (constraints: width 64-4096 height 64-4096).
libav: Failed setup for format vaapi: hwaccel initialisation returned error.

libav: Failed setup for format vaapi: hwaccel initialisation returned error.
Failed to get HW surface format
libav: decode_slice_header error

libav: decode_slice_header error
libav: no frame!

libav: no frame!
libav: Hardware does not support image size 5120x1440 (constraints: width 64-4096 height 64-4096).

libav: Hardware does not support image size 5120x1440 (constraints: width 64-4096 height 64-4096).
libav: Failed setup for format vaapi: hwaccel initialisation returned error.

libav: Failed setup for format vaapi: hwaccel initialisation returned error.
Failed to get HW surface format
libav: decode_slice_header error

libav: decode_slice_header error
libav: no frame!

libav: no frame!
Failed to get thumbnail frame from MPD /var/home/blair/.local/share/Steam/userdata/7128421/gamerecordings/clips/clip_220_20241119_084754/video/bg_220_20241119_064944/session.mpd
Clip save failed with Failure

While I'm aware this is a fairly uncommon resolution, it'd be nice if the recorder either told you what was wrong or it attempted to limit the maximum resolution recorded automatically

Mmikela-valve maintainer 2024-11-20 github

Hi @Critical-Impact, could you please post your full set of logs using the instructions from the issue template? Thanks!

Steam Logs: [generate by running this command in a terminal `tar -zcvf ~/Desktop/steam-logs.tar.gz ~/.steam/steam/logs`]
Lleahanderson1 2024-12-16 github

I'm having this issue as well. It does not appear to be related to the resolution. Exporting video clips at all for me results in the "Unable to retrieve clip information (2)" error.

Nothing extracted yet.