protonscr

Launcher won't open – gpu_data_manager_impl_private.cc(449)] GPU process isn't usable.

steamclosed
ValveSoftware/steam-for-linux#11728 · opened 2025-02-05 by ShadyMedic · updated 2025-02-05 · 1 comments · github
SShadyMedic 2025-02-05 github

Your system information

  • Steam client version (build number or date): 1:1.0.0.82 (according to software manager)
  • Distribution (e.g. Ubuntu): Linux Mint 21.3
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes
  • Steam Logs: steam-logs.tar.gz
  • GPU: According to system reports:

Device-1: Intel 3rd Gen Core processor Graphics vendor: Dell driver: i915 v: kernel ports:
active: LVDS-1 empty: VGA-1 bus-ID: 00:02.0 chip-ID: 8086:0166 class-ID: 0300
Device-2: NVIDIA GF108GLM [NVS 5200M] vendor: Dell driver: nvidia v: 390.157 pcie:
speed: 5 GT/s lanes: 16 ports: active: none empty: DP-1, DP-2, HDMI-A-1, LVDS-2, VGA-2
bus-ID: 01:00.0 chip-ID: 10de:0dfc class-ID: 0300

Please describe your issue in as much detail as possible:

I had to reinstall Steam today, as it was displaying an error popup when I tried to launch it. I don't really remember what was the error about, it probably isn't related to the current issue and to be honest, I am not even sure if I ran Steam on my current installation and didn't just have the icon on desktop left from when I was transferring my /home.

So I removed the icon, did all the sudo apt remove steam-launcher, sudo apt autoremove and installed steam according to the instructions on [https://repo.steampowered.com/steam/]. Everything seemed to install properly. When I tried to run steam, there was the small gray progress-bar windows saying something like "Updating Steam/downloading XXX MB...", the usual stuff. When everything finished downloading, this small window closed, but the launcher window never came up.

After waiting for a long time, I opened system monitor/task manager, shut down anything steam related and ran ~/.local/share/Steam/steam.sh. Terminal output looked promissing at first, but after a while, it seemed get stucked in an infinite loop and repeating the same output again and again. The repeating output was:

steamwebhelper.sh[107929]: Using supervisor /home/shady/.steam/root/ubuntu12_32/steam-runtime/amd64/usr/bin/steam-runtime-supervisor
steamwebhelper.sh[107929]: Starting steamwebhelper under bootstrap sniper steam runtime via /home/shady/.local/share/Steam/ubuntu12_64/steam-runtime-sniper.sh
steamwebhelper.sh[107929]: Using CEF sandbox \(try with -no-cef-sandbox if this fails\)
steamwebhelper.sh[107929]: Starting steamwebhelper with Sniper steam runtime at /home/shady/.local/share/Steam/ubuntu12_64/steam-runtime-sniper/_v2-entry-point
exec ./steamwebhelper -nocrashdialog -lang=en_US -cachedir=/home/shady/.local/share/Steam/config/htmlcache -steampid=107089 -buildid=1738026274 -steamid=0 -logdir=/home/shady/.local/share/Steam/logs -uimode=7 -startcount=3 -steamuniverse=Public -realm=Global -clientui=/home/shady/.local/share/Steam/clientui -steampath=/home/shady/.local/share/Steam/ubuntu12_32/steam -launcher=0 -use_xcomposite_workaround -no-restart-on-ui-mode-change --valve-enable-site-isolation --enable-smooth-scrolling --disable-gpu-compositing --disable-gpu --password-store=basic --log-file=/home/shady/.local/share/Steam/logs/cef_log.txt --disable-quick-menu --disable-features=SpareRendererForSitePerProcess,DcheckIsFatal,ValveFFmpegAllowLowDelayHEVC

So I decided to check the cef_log.txt file and it looks like the problem is logged in it:

[0205/141936.395600:WARNING:alloy_main_delegate.cc(578)] Alloy bootstrap is deprecated and will be removed in ~M127. See https://github.com/chromiumembedded/cef/issues/3685
[0205/141936.422697:INFO:crash_reporting.cc(238)] Crash reporting enabled for process: browser
[0205/141936.425742:WARNING:task_impl.cc(31)] No task runner for threadId 0
[0205/141936.426507:WARNING:task_impl.cc(31)] No task runner for threadId 0
[0205/141936.542692:INFO:crash_reporting.cc(255)] Crash reporting enabled for process: gpu-process
[0205/141936.983315:INFO:crash_reporting.cc(255)] Crash reporting enabled for process: utility
[0205/141937.013863:INFO:crash_reporting.cc(238)] Crash reporting enabled for process: utility
[0205/141937.037432:INFO:crash_reporting.cc(255)] Crash reporting enabled for process: renderer
(...)
[0205/141938.549668:INFO:crash_reporting.cc(255)] Crash reporting enabled for process: gpu-process
[0205/141938.868177:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=134
[0205/141938.868237:WARNING:gpu_process_host.cc(1436)] The GPU process has crashed 6 time(s)
[0205/141938.868268:FATAL:gpu_data_manager_impl_private.cc(449)] GPU process isn't usable. Goodbye.

Steps for reproducing this issue:

  1. Get my machine
  2. Install as I did
  3. Run as I did

Sorry guys, I don't know how else could this be reproducable.

Kkisak-valve maintainer 2025-02-05 github

Hello @ShadyMedic, using the NVIDIA 390 series video driver and having *** stack smashing detected ***: terminated in your webhelper-linux.txt log makes this the same issue as #10980.

Closing as a duplicate.

Nothing extracted yet.