steam won't start any game on my laptop

steamopen NVIDIA driversDistro Family: Ubuntu

ValveSoftware/steam-for-linux#12002 · opened 2025-05-12 by minomit · updated 2025-05-26 · 5 comments · github

Mminomit 2025-05-12 github

Your system information

Computer Information:
Manufacturer: Dell Inc.
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 5000 MHz
12 logical processors
6 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
BMI1: Supported
BMI2: Supported
F16C: Supported
FMA: Supported
Operating System Version:
Ubuntu 24.04.2 LTS (64 bit)
Kernel Name: Linux
Kernel Version: 6.11.0-25-generic
X Server Vendor: The X.Org Foundation
X Server Release: 12101011
X Window Manager: GNOME Shell
Steam Runtime Version: steam-runtime_1.0.20250307.120442
Client Information:
Version: 1745876290
Browser GPU Acceleration Status: Disabled
Browser Canvas: Unavailable
Browser Canvas out-of-process rasterization: Disabled
Browser Direct Rendering Display Compositor: Disabled
Browser Compositing: Disabled
Browser Multiple Raster Threads: Enabled
Browser OpenGL: Disabled
Browser Rasterization: Disabled
Browser Raw Draw: Disabled
Browser Skia Graphite: Disabled
Browser Video Decode: Disabled
Browser Video Encode: Disabled
Browser Vulkan: Disabled
Browser WebGL: Unavailable
Browser WebGL2: Unavailable
Browser WebGPU: Disabled
Browser WebNN: Disabled
Video Card:
Driver: NVIDIA Corporation NVIDIA GeForce RTX 4070/PCIe/SSE2
Driver Version: 4.6.0 NVIDIA 570.133.07
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID: 0x10de
DeviceID: 0x2786
Revision Not Detected
Number of Monitors: 3
Number of Logical Video Cards: 2
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 6160 x 1440
Primary Display Size: 23.62" x 13.39" (27.13" diag), 60.0cm x 34.0cm (68.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12282 MB
Supported MSAA Modes: 2x 4x 8x 16x
Sound card:
Audio device: Nvidia GPU a5 HDMI/DP
Memory:
RAM: 63921 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Total Hard Disk Space Available: 1873590 MB
Largest Free Hard Disk Block: 1440601 MB

Please describe your issue in as much detail as possible:

After contacting support in the steam client, they told me to write here, installing the steam client on Ubuntu 24.04 lts does not run any game (neither native linux, nor windows [proton enable]), instead starting it without nvidia 4070 card but with nvidia1650 they work... I tried to uninstall and install everything both the client and the games.. but nothing changes

Kkisak-valve maintainer 2025-05-12 github

Hello @minomit, if the only change between the working case and quirk case is a GPU hardware swap, then that hints at a video driver issue that should also be mentioned to your video driver vendor.

Can you share the set of logs requested in the issue report template? Also, please copy the contents of Steam Runtime Diagnostics from Steam (Steam -> Help -> Steam Runtime Diagnostics) and put it in a gist, then include a link to the gist in this issue report.

Mminomit 2025-05-13 github

https://gist.github.com/minomit/79554595d105543f37d182677b6060fd

https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/565399/nvidia-problem-double-gpu-steam/

Kkisak-valve maintainer 2025-05-13 github

https://gist.github.com/minomit/79554595d105543f37d182677b6060fd#file-gistfile1-txt-L91-L104 and https://gist.github.com/minomit/79554595d105543f37d182677b6060fd#file-gistfile1-txt-L289-L302 are the sections to focus on in your extended diagnostics information. Vulkan is broken in general with the environment variables you're using to start Steam on the RTX 4070.

Mminomit 2025-05-19 github

Hi, thanks for the detailed analysis.

Just to confirm: Vulkan is working correctly on my system outside of Steam. I ran vkcube using the same environment variables I'm using to launch Steam with the RTX 4070, and it renders correctly without errors.

I've attached a screenshot as proof that Vulkan is functioning properly with the current configuration.

Let me know if you need me to run any further tests.

__NV_PRIME_RENDER_OFFLOAD=1 __GLX_VENDOR_LIBRARY_NAME=nvidia __VK_LAYER_NV_optimus=VK_LAYER_NV_optimus vkcube

Selected GPU 0: NVIDIA GeForce RTX 4070, type: DiscreteGpu

The cube run

the game Supertuxkart run with RTX4070

Mminomit 2025-05-26 github

- Opengl 4.6 bechmark

vkcube Selected GPU 0: NVIDIA GeForce RTX 4070, type: DiscreteGpu - the cube works correctly

games steam freeze SO

Nothing extracted yet.