"An error occured while installing Dungeon Defenders ()" - bad error message and KB article link

steamclosed reviewed

ValveSoftware/steam-for-linux#176 · opened 2012-12-20 by weaselp · updated 2013-03-05 · 4 comments · github

Wweaselp 2012-12-20 github

I was redeeming a bunch of humblebundle keys, and for each game steam kept asking me if I wanted to install. I canceled that for all of them, except for Dungeon Defenders. I know it's not listed on the list of games supported so far, but I wanted to see what happened.

Steam immediately gave an error message that wasn't saying very much:
An error occured while installing Dungeon Defenders ()
And linking to a KB article with "See the Steam support site for more information" - https://support.steampowered.com/kb_article.php?ref=9361-YAGV-7766&l=english - which gives me "The specified article does not exist or you do not have permission to view it.", even after having created a support account and logged in.

So the problem here is twofold:

useless error message
linking to a KB article one cannot read.

[steam build Dec 19 2012, 14:14:29]
steam

Sscottlu 2012-12-21 github

Good find, we'll look into it.

MMrSchism 2012-12-21 github

This is largely the same issue as #28, except this happens during install, not during launch.

They both direct to the same non-existent page.

Ffrankc-valve maintainer 2013-01-14 github

The incorrect URL issue has been fixed. Closing this bug since the remaining issue (unsupported game not installing properly) is already beeing tracked.

MMrSchism 2013-03-05 github

It's got a closed beta on Steam. That's a pretty good indication that we'll be getting our Steam/Linux version of Dungeon Defenders soon. If you try downloading as-is, you'll get a "Missing Executable" error when you go to play.

Nothing extracted yet.