"A connection to the Steam VAC servers could not be made"

steamclosed reviewedSteam client

ValveSoftware/steam-for-linux#2567 · opened 2013-06-07 by ghost · updated 2019-07-18 · 17 comments · github

?ghost 2013-06-07 github

I keep getting this issue after playing for a few minutes. Last time this happened the client itself closed but the game was still open until it crashed too.

System info:

Processor Information:
Vendor: AuthenticAMD
Speed: 3000 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Linux Mint 15 Olivia (64 bit)
Kernel Name: Linux
Kernel Version: 3.8.0-19-generic
X Server Vendor: The X.Org Foundation
X Server Release: 11303000
X Window Manager: Mutter (Muffin)
Steam Runtime Version: steam-runtime-release-i386_2013-05-08

Video Card:
Driver: NVIDIA Corporation GeForce 9800 GT/PCIe/SSE2

Driver Version:  3.3.0 NVIDIA 313.30
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 75 Hz
VendorID:  0x10de
DeviceID:  0x614
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1280 x 1024
Desktop Resolution: 1280 x 1024
Primary Display Size: 12,20" x 9,06"  (15,20" diag)
                                        31,0cm x 23,0cm  (38,6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 512 MB
Supported MSAA Modes:  2x 4x 8x 16x

Sound card:
Audio device: VIA VT1705

Memory:
RAM: 3954 Mb

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 934457 Mb
Largest Free Hard Disk Block: 781841 Mb

Installed software:

Recent Failure Reports:
Fri Jun 7 00:38:21 2013 GMT: file ''/tmp/dumps/crash_20130606213820_1.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:38:21 2013 GMT: file ''/tmp/dumps/assert_20130606213821_1.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:38:21 2013 GMT: file ''/tmp/dumps/assert_20130606213821_1.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:39:37 2013 GMT: file ''/tmp/dumps/assert_20130606213937_2.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:39:52 2013 GMT: file ''/tmp/dumps/assert_20130606213952_3.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:40:23 2013 GMT: file ''/tmp/dumps/assert_20130606214023_4.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:40:30 2013 GMT: file ''/tmp/dumps/assert_20130606214029_2.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:41:48 2013 GMT: file ''/tmp/dumps/crash_20130606214148_5.dmp'', upload no: ''HTTP response code said error''
Fri Jun 7 00:41:55 2013 GMT: file ''/tmp/dumps/assert_20130606214150_3.dmp'', upload no: ''HTTP response code said error''

Jjohndrinkwater 2013-06-07 github

Would you be able to upload these /tmp/dumps/ files? It’s likely that assertation has some more details.

?ghost 2013-06-07 github

They're not here anymore. I'll try to see if this happens again, if it does then I'll upload the files.

MMcAndze 2013-06-16 github

I'm having the same problem. I've yet to experience the game crashing though, and I can usually still play on the server I'm logged onto for a while, though I'm not able to use voice chat. I've only tried and experienced this with Garry's mod. I'll try and catch some errors next time it happens.

?ghost 2013-06-16 github

I have the files now. Download:

http://www.sendspace.com/filegroup/Zfg4ubOhwrgapAWHFACk0L9nNpncYJbzWYvjA96hlyoOTIs%2FQxR9HE1mRRPx1gBV

MMcAndze 2013-06-17 github

I've noticed that this randomly happens when a round ends in Garry's mod (TTT). I'll try CS:S and see if it has the same problem. @amarildojr is this only happening with some specific games?

MMcAndze 2013-06-17 github

Here are the dumps from a Steam-crash during Garry's mod:
https://dl.dropboxusercontent.com/u/180297445/logs/logsanddumps.zip

Ubuntu 13.04
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
Memory: 5747 MiB
Kernel: 3.5.0-26-generic
Running integrated graphics due to Bumblebee problems, but I do have a discrete GPU as well. nVidia Gefore 610M, but I guess that's not really important.

MMcAndze 2013-06-17 github

Definitely only happens when running a game (or at least is much more frequent). Have yet to determine whether it's specific games.

?ghost 2013-06-17 github

"amarildojr is this only happening with some specific games?"

No. For what I could see it happens on HL2-DM as well, CS 1.6 and TF2

MMcAndze 2013-06-18 github

Do you have any non-Source/GoldSrc games, perhaps? Just to figure out whether it's due to the engine, even though it seems unlikely. I'll see if any of my non-Valve games work on Steam and try it as well.

MMcAndze 2013-06-18 github

I can't seem to reproduce this with anything but Garry's Mod, so this may be a separate game-specific issue.

?ghost 2013-06-25 github

Good, now seems that Valve knows about it :)

?ghost 2013-06-25 github

If you need the dumps they are posted in https://github.com/ValveSoftware/steam-for-linux/issues/2613

SSaplingFilms18 2013-08-10 github

same things happening to me too

Kkisak-valve maintainer 2017-05-16 github

Hello, is anyone still experiencing this issue with an up to date system?

Kkisak-valve maintainer 2017-06-19 github

Closing pending feedback.

KKetchup901 2019-04-15 github

I am getting this. Please reopen.

Kkisak-valve maintainer 2019-04-15 github

Hello @Ketchup901, given the years of inactivity on this issue report, I'm not going to reopen this issue report.

Here's some open related issue reports to check: #474 #3296 #5200

If the behavior you're seeing doesn't match these, please open a new issue report.

Upstream links

ValveSoftware/steam-for-linux/issues/2613x1 2013-06