Portal stuck on loading screen

steamclosed reviewed

ValveSoftware/steam-for-linux#2620 · opened 2013-06-26 by ghost · updated 2013-07-25 · 8 comments · github

?ghost 2013-06-26 github

This could be related to issue 102 https://github.com/ValveSoftware/Source-1-Games/issues/102

I start a game and wait for a few minutes, but Portal won't go past "Loading screen".
I've got 13.1 amd catalyst drivers, using Xubuntu 12.10 64bit.


Processor Information:
    Vendor:  AuthenticAMD
    Speed: 1650 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported
    
Network Information:
    Network Speed:  
    
Operating System Version:
    Ubuntu 12.10 (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.5.0-34-generic
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11300000
    X Window Manager:  Xfwm4
    Steam Runtime Version:  steam-runtime-release-i386_2013-04-16
    
Video Card:
    Driver:  ATI Technologies Inc. AMD Radeon HD 6400M Series

    Driver Version:  4.2.12002 Compatibility Profile Context 9.012
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x1002
    DeviceID:  0x6760
    Number of Monitors:  1
    Number of Logical Video Cards:  2
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 13.54" x 7.60"  (15.51" diag)
                                            34.4cm x 19.3cm  (39.4cm diag)
    Primary VRAM Not Detected
    
Sound card:
    Audio device: ATI R6xx HDMI
    
Memory:
    RAM:  3572 Mb
    
Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  120712 Mb
    Largest Free Hard Disk Block:  50962 Mb
    
Installed software:
    
Recent Failure Reports:

Jjohndrinkwater 2013-07-01 github

Would you attach the terminal output Portal makes while it loads

?ghost 2013-07-02 github


steam
Running Steam on ubuntu 12.10 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
unlinked 0 orphaned pipes
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
[0702/210726:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB
Generating new string page texture 3: 384x256, total string texture memory is 442.37 KB
/usr/share/themes/Adwaita/gtk-2.0/gtkrc:982: error: unexpected identifier `direction', expected character `}'
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
(steam:16318): GLib-GIO-WARNING **: g_simple_async_result_complete() called from wrong context!
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
roaming config store loaded successfully - 1182 bytes.
migrating temporary roaming config store
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
Adding license for package 0
Adding license for package 469
Adding license for package 8041
Adding license for package 11795
Adding license for package 12225
Adding license for package 12456
Adding license for package 13437
Adding license for package 16699
Adding license for package 18265
Adding license for package 18613
Adding license for package 26375
Adding license for package 27835
Adding license for package 28596
Adding license for package 28890
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
ExecCommandLine: "/home/notrealname/.local/share/Steam/ubuntu12_32/steam"
Generating new string page texture 84: 1024x256, total string texture memory is 1.49 MB
Generating new string page texture 85: 64x256, total string texture memory is 1.56 MB
Generating new string page texture 86: 128x256, total string texture memory is 1.69 MB
Generating new string page texture 87: 128x256, total string texture memory is 131.07 KB
Generating new string page texture 88: 256x256, total string texture memory is 1.95 MB
Generating new string page texture 89: 32x256, total string texture memory is 1.98 MB
Generating new string page texture 91: 128x256, total string texture memory is 2.11 MB
Generating new string page texture 93: 16x256, total string texture memory is 2.13 MB
System startup time: 24.21 seconds
Running Steam on ubuntu 12.10 64-bit
STEAM_RUNTIME has been set by the user to: /home/notrealname/.local/share/Steam/ubuntu12_32/steam-runtime
ExecCommandLine: "/home/notrealname/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
Generating new string page texture 108: 256x256, total string texture memory is 393.22 KB
Game update: AppID 400 "Portal", ProcID 16425, IP 0.0.0.0:0
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
(steam:16318): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
SDL video target is 'x11'
SDL video target is 'x11'
Installing breakpad exception handler for appid(gameoverlayui)/version(20130606134858_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
[0702/210804:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
Using breakpad crash handler
Setting breakpad minidump AppID = 400
Forcing breakpad minidump interfaces to load
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561198044368178 [API loaded yes]
Steam_SetMinidumpSteamID:  Setting Steam ID:  76561198044368178
Did not detect any valid joysticks.
[0702/210806:ERROR:resource_bundle.cc(411)] Failed to load /home/notrealname/.local/share/Steam/SteamApps/common/Portal/cef_gtk.pak
Some features may not be available.
[0702/210806:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
Could not load program cache file glbaseshaders.cfg
Could not find base GL shader cache file
Loaded program cache file "glshaders.cfg", total keyvalues: 3, total successfully linked: 3
Precache: Took 695 ms, Vertex 64, Pixel 3
ConVarRef mat_dxlevel doesn't point to an existing ConVar
Game.so loaded for "Half-Life 2"
This system supports the OpenGL extension GL_EXT_framebuffer_object.
This system supports the OpenGL extension GL_EXT_framebuffer_blit.
This system supports the OpenGL extension GL_EXT_framebuffer_multisample.
This system DOES NOT support the OpenGL extension GL_APPLE_fence.
This system DOES NOT support the OpenGL extension GL_NV_fence.
This system supports the OpenGL extension GL_ARB_sync.
This system supports the OpenGL extension GL_EXT_draw_buffers2.
This system supports the OpenGL extension GL_EXT_bindable_uniform.
This system DOES NOT support the OpenGL extension GL_APPLE_flush_buffer_range.
This system supports the OpenGL extension GL_ARB_map_buffer_range.
This system supports the OpenGL extension GL_ARB_vertex_buffer_object.
This system supports the OpenGL extension GL_ARB_occlusion_query.
This system DOES NOT support the OpenGL extension GL_APPLE_texture_range.
This system DOES NOT support the OpenGL extension GL_APPLE_client_storage.
This system DOES NOT support the OpenGL extension GL_ARB_uniform_buffer.
This system supports the OpenGL extension GL_ARB_vertex_array_bgra.
This system supports the OpenGL extension GL_EXT_vertex_array_bgra.
This system supports the OpenGL extension GL_ARB_framebuffer_object.
This system DOES NOT support the OpenGL extension GL_GREMEDY_string_marker.
This system DOES NOT support the OpenGL extension GL_ARB_debug_output.
This system supports the OpenGL extension GL_EXT_direct_state_access.
This system DOES NOT support the OpenGL extension GL_NV_bindless_texture.
This system supports the OpenGL extension GL_AMD_pinned_memory.
This system DOES NOT support the OpenGL extension GL_EXT_framebuffer_multisample_blit_scaled.
This system supports the OpenGL extension GL_EXT_texture_sRGB_decode.
This system DOES NOT support the OpenGL extension GL_NVX_gpu_memory_info.
This system supports the OpenGL extension GL_ATI_meminfo.
This system supports the OpenGL extension GL_EXT_texture_compression_s3tc.
This system DOES NOT support the OpenGL extension GL_EXT_texture_compression_dxt1.
This system DOES NOT support the OpenGL extension GL_ANGLE_texture_compression_dxt3.
This system DOES NOT support the OpenGL extension GL_ANGLE_texture_compression_dxt5.
This system DOES NOT support the OpenGL extension GLX_EXT_swap_control_tear.
GL_NV_bindless_texture: DISABLED
GL_AMD_pinned_memory: DISABLED
GL_EXT_texture_sRGB_decode: AVAILABLE
GL_NVX_gpu_memory_info: UNAVAILABLE
GL_ATI_meminfo: AVAILABLE
GL_ATI_meminfo: GL_TEXTURE_FREE_MEMORY_ATI: Total Free: 976887, Largest Avail: 764152, Total Aux: 1535526, Largest Aux Avail: 1387
GL_MAX_SAMPLES_EXT: 4
CShaderDeviceMgrBase::GetRecommendedConfigurationInfo: CPU speed: 1650 MHz, Processor: AuthenticAMD
GlobalMemoryStatus: 3745513472
CShaderDeviceMgrBase::GetRecommendedConfigurationInfo: CPU speed: 1650 MHz, Processor: AuthenticAMD
GlobalMemoryStatus: 3745513472
IDirect3DDevice9::Create: BackBufWidth: 1366, BackBufHeight: 768, D3DFMT: 3, BackBufCount: 1, MultisampleType: 0, MultisampleQuality: 0
GL sampler object usage: ENABLED
GL prefer MapBufferRange: NO
Both ConVars must be marked FCVAR_REPLICATED for linkage to work (r_VehicleViewDampen)
Unable to remove /home/notrealname/.local/share/Steam/SteamApps/common/Portal/portal/gamestats.log!
Unable to remove /home/notrealname/.local/share/Steam/SteamApps/common/Portal/portal/gamestats.log!
maxplayers set to 1
Error: Material "debug/debugluxels" uses unknown shader "DebugLuxels"
Error: Material "___fillrate_0" uses unknown shader "FillRate"
Error: Material "___debugnormalmap_1" uses unknown shader "DebugNormalMap"
Error: Material "___debugdrawenvmapmask_2" uses unknown shader "DebugDrawEnvmapMask"
Error: Material "___debugdepth_3" uses unknown shader "DebugDepth"
Error: Material "___debugdepth_4" uses unknown shader "DebugDepth"
Steam config directory: /home/notrealname/.local/share/Steam/SteamApps/common/Portal/platform/config
CClientSteamContext logged on = 1
Both ConVars must be marked FCVAR_REPLICATED for linkage to work (r_VehicleViewDampen)
Hud element 'CMapOverview' doesn't have an entry 'overview' in scripts/HudLayout.
########## AFTER KILLING #######################
Installing breakpad exception handler for appid(steam)/version(1370553818_client)
/home/notrealname/.local/share/Steam/SteamApps/common/Portal/hl2.sh: line 67: 16429 Killed                  ${GAME_DEBUGGER} "${GAMEROOT}"/${GAMEEXE} "$@"
Game removed: AppID 400 "Portal", ProcID 16429 
Installing breakpad exception handler for appid(steam)/version(1370553818_client)

Jjohndrinkwater 2013-07-02 github

There doesn’t appear to be anything obvious failing in that, this report would be better suited in https://github.com/ValveSoftware/Source-1-Games/issues (this repo is mostly for the client and interface libraries), also have a look at http://devgurus.amd.com/community/steam-linux to see if its not a known AMD driver issue.

?ghost 2013-07-03 github

I posted a question @ devgurus.amd.com: http://devgurus.amd.com/message/1298417#1298417

?ghost 2013-07-04 github

this repo is mostly for the client and interface libraries

Sorry, do you want me to resubmit this bug report to github.com/ValveSoftware/Source-1-Games/issues ?

Jjohndrinkwater 2013-07-18 github

Please, we’re trying to keep all the Source bugs together, a few reports of loading screen issues are filed there already.

Ggdrewb-valve maintainer 2013-07-24 github

Has this issue been moved to Source-1-Games? Should this be closed?

?ghost 2013-07-25 github

Yes, this bug can be closed. https://github.com/ValveSoftware/Source-1-Games/issues/1091

Nothing extracted yet.