protonscr

Steam crash when downloading game updates

steamclosed reviewedSteam client
ValveSoftware/steam-for-linux#2773 · opened 2013-08-14 by bucaneer · updated 2013-08-26 · 7 comments · github
Bbucaneer 2013-08-14 github

Steam client (beta) has been crashing a lot lately, always while a game update is being downloaded. System info (with several crash IDs of this issue):

Processor Information:
    Vendor:  GenuineIntel
    CPU Family:  0x6
    CPU Model:  0x17
    CPU Stepping:  0xa
    CPU Type:  0x0
    Speed:  3897 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    "Arch Linux" (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.10.6-2-ck
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11402000
    X Window Manager:  Openbox
    Steam Runtime Version:  steam-runtime-release-i386_2013-06-28

Video Card:
    Driver:  NVIDIA Corporation GeForce GTX 650 Ti/PCIe/SSE2

    Driver Version:  4.3.0 NVIDIA 325.15
    OpenGL Version: 4.3
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x10de
    DeviceID:  0x11c6
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 20.08" x 11.42"  (23.07" diag)
                                            51.0cm x 29.0cm  (58.6cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 1024 MB
    Supported MSAA Modes:  2x 4x 8x 16x 

Sound card:
    Audio device: CA0106

Memory:
    RAM:  4953 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_GB.utf8
    Microphone:  Not set
    Total Hard Disk Space Available:  444598 Mb
    Largest Free Hard Disk Block:  18249 Mb

Installed software:

Recent Failure Reports:
    Wed Aug 14 08:53:33 2013 GMT: file ''/tmp/dumps/assert_20130814110857_1.dmp'', upload yes: ''CrashID=bp-dd235c8d-b59c-4a8e-b9a1-ad9582130814''
    Wed Aug 14 08:55:15 2013 GMT: file ''/tmp/dumps/assert_20130814115450_1.dmp'', upload yes: ''CrashID=bp-e3309b5c-486d-4809-aeb6-46c1a2130814''
    Wed Aug 14 08:57:27 2013 GMT: file ''/tmp/dumps/assert_20130814115710_1.dmp'', upload yes: ''CrashID=bp-d34838f6-6bcc-47f3-9fcd-4d4312130814''
    Wed Aug 14 09:01:00 2013 GMT: file ''/tmp/dumps/assert_20130814120018_1.dmp'', upload yes: ''CrashID=bp-fb174248-bb7b-4550-b302-25f042130814''
    Wed Aug 14 09:01:07 2013 GMT: file ''/tmp/dumps/assert_20130814120042_1.dmp'', upload yes: ''CrashID=bp-5d4730ac-3f67-4b98-b724-a52f32130814''
    Wed Aug 14 09:04:24 2013 GMT: file ''/tmp/dumps/crash_20130814120416_5.dmp'', upload yes: ''CrashID=bp-4b297bec-906a-4ad2-ac0e-7575b2130814''

Steam stdout from startup to crash:

Running Steam on arch rolling 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
unlinked 0 orphaned pipes
removing stale semaphore last operated on by process 27441 with name 0eBlobRegistryMutex_CEF76CDE73C5392CD5A6241696D9D7D7
removing stale semaphore last operated on by process 27441 with name 0eBlobRegistrySignal_CEF76CDE73C5392CD5A6241696D9D7D7
removing stale semaphore last operated on by process 27441 with name 0emSteamEngineInstance
removing stale semaphore last operated on by process 27441 with name 0eSteamEngineLock
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
[0814/115454:WARNING:proxy_service.cc(958)] PAC support disabled because there is no system implementation
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
PulseAudio connect failed (used only for Mic Volume Control) with error: Access denied
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB
Generating new string page texture 3: 256x256, total string texture memory is 311.30 KB
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:28960): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
Adding license for package 0
Adding license for package 305
Adding license for package 1295
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Adding license for package 27044
Adding license for package 27437
Adding license for package 27989
Adding license for package 28290
roaming config store loaded successfully - 2223 bytes.
migrating temporary roaming config store
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
ExecCommandLine: "/home/justas-arch/.local/share/Steam/ubuntu12_32/steam"
System startup time: 7.37 seconds
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Running Steam on arch rolling 64-bit
STEAM_RUNTIME has been set by the user to: /home/justas-arch/.local/share/Steam/ubuntu12_32/steam-runtime
Generating new string page texture 73: 1024x256, total string texture memory is 1.36 MB
Generating new string page texture 74: 128x256, total string texture memory is 131.07 KB
Generating new string page texture 75: 128x256, total string texture memory is 1.49 MB
Generating new string page texture 76: 32x256, total string texture memory is 1.52 MB
Generating new string page texture 77: 64x256, total string texture memory is 1.59 MB
Generating new string page texture 78: 8x256, total string texture memory is 1.60 MB
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
ExecCommandLine: "/home/justas-arch/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
Generating new string page texture 83: 128x256, total string texture memory is 1.73 MB
Generating new string page texture 85: 256x256, total string texture memory is 1.99 MB
Generating new string page texture 86: 384x256, total string texture memory is 2.38 MB
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Installing breakpad exception handler for appid(steam)/version(1376442816_client)
Generating new string page texture 101: 128x256, total string texture memory is 2.51 MB
Generating new string page texture 102: 16x256, total string texture memory is 2.53 MB
ExecSteamURL: "steam://open/downloads"
Generating new string page texture 114: 256x256, total string texture memory is 2.79 MB
Generating new string page texture 115: 24x256, total string texture memory is 2.82 MB
Uploading dump (out-of-process) [proxy '']
/tmp/dumps/assert_20130814115450_1.dmp
/home/justas-arch/.local/share/Steam/steam.sh: line 704: 28960 Segmentation fault      (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"
Finished uploading minidump (out-of-process): success = yes
response: CrashID=bp-e3309b5c-486d-4809-aeb6-46c1a2130814

I'll be happy to provide additional information if necessary.

Ggdrewb-valve maintainer 2013-08-14 github

This happens on Windows also (and I think there are other GitHub reports here too). The larger Steam team is taking a look but there won't be direct tracking here.

Ggdrewb-valve maintainer 2013-08-15 github

Last night's Steam client beta should have fixed this, please reply as to whether you're still seeing it.

Bbucaneer 2013-08-15 github

Still had crashes after updating today, crash IDs:

''/tmp/dumps/crash_20130815173342_8.dmp'', upload yes: ''CrashID=bp-29314a42-ec54-419c-925e-cf45d2130815''
    Thu Aug 15 17:43:52 2013 GMT: file ''/tmp/dumps/assert_20130815204310_8.dmp'', upload yes: ''CrashID=bp-0bc1ad0e-bcd4-48c8-a534-1b8be2130815''
    Thu Aug 15 17:44:14 2013 GMT: file ''/tmp/dumps/assert_20130815153908_1.dmp'', upload yes: ''CrashID=bp-affb29ea-207c-4f24-97fb-9508d2130815''
    Thu Aug 15 17:45:47 2013 GMT: file ''/tmp/dumps/assert_20130815204508_1.dmp'', upload yes: ''CrashID=bp-1bd1fd1b-6dcf-4439-a6c0-550d92130815''
    Thu Aug 15 17:46:08 2013 GMT: file ''/tmp/dumps/assert_20130815204544_1.dmp'', upload yes: ''CrashID=bp-1f3f95ae-86ca-40d6-be19-6c2332130815''
Ggdrewb-valve maintainer 2013-08-15 github

Thanks for trying it, I've passed this on to the larger team.

Ggdrewb-valve maintainer 2013-08-25 github

Are you still seeing this with the latest beta client?

Bbucaneer 2013-08-26 github

I haven't had any crashes for some days now - although there hasn't been as high frequency of game updates either. I'll report if the crash reoccurs sometime later.

Ggdrewb-valve maintainer 2013-08-26 github

OK, closing for now.

Nothing extracted yet.