protonscr

cannot start steam after September 13 update

steamclosed Steam client
ValveSoftware/steam-for-linux#2851 · opened 2013-09-13 by ghost · updated 2013-09-17 · 20 comments · github
?ghost 2013-09-13 github

Hello, I am not able to start steam anymore since today's update.

this is the error message :

_@_:~/.local/share/Steam/debian_bin$ Running Steam on debian 7 64-bit
STEAM_RUNTIME is enabled automatically
Error: You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6
Error:
You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6

however, I have these two 32-bit libraries and tried soft linking them in the steam directory without success.

I am running on debian wheezy

EDIT : removing appcache did not fix anything
EDIT2 : steam suddenly started to work again. I have posted the terminal output if anything helps, the error is still reported.

?ghost 2013-09-13 github

extra info :

_@_*:~$ uname -a
Linux **** 3.2.0-4-amd64 #1 SMP Debian 3.2.46-1+deb7u1 x86_64 GNU/Linux

_@_*:~/.local/share/Steam/ubuntu12_32$ ldd steamui.so
linux-gate.so.1 => (0xf777e000)
libcef.so => not found
liboverride.so => not found
libsteam.so => not found
libtier0_s.so => not found
libvstdlib_s.so => not found
libSDL2-2.0.so.0 => not found
libXrandr.so.2 => /usr/lib/i386-linux-gnu/libXrandr.so.2 (0xf6317000)
libXext.so.6 => /usr/lib/i386-linux-gnu/libXext.so.6 (0xf6304000)
libX11.so.6 => /usr/lib/i386-linux-gnu/libX11.so.6 (0xf61cc000)
libGL.so.1 => /usr/lib/i386-linux-gnu/libGL.so.1 (0xf60f0000)
libpangoft2-1.0.so.0 => not found
libpango-1.0.so.0 => not found
libfreetype.so.6 => /usr/lib/i386-linux-gnu/libfreetype.so.6 (0xf6053000)
libfontconfig.so.1 => /usr/lib/i386-linux-gnu/libfontconfig.so.1 (0xf601d000)
libgobject-2.0.so.0 => /usr/lib/i386-linux-gnu/libgobject-2.0.so.0 (0xf5fcb000)
libglib-2.0.so.0 => /lib/i386-linux-gnu/libglib-2.0.so.0 (0xf5ece000)
libgio-2.0.so.0 => /usr/lib/i386-linux-gnu/libgio-2.0.so.0 (0xf5d6e000)
libgtk-x11-2.0.so.0 => not found
librt.so.1 => /lib/i386-linux-gnu/i686/cmov/librt.so.1 (0xf5d64000)
libm.so.6 => /lib/i386-linux-gnu/i686/cmov/libm.so.6 (0xf5d3e000)
libdl.so.2 => /lib/i386-linux-gnu/i686/cmov/libdl.so.2 (0xf5d3a000)
libstdc++.so.6 => /usr/lib/i386-linux-gnu/libstdc++.so.6 (0xf5c4e000)
libpthread.so.0 => /lib/i386-linux-gnu/i686/cmov/libpthread.so.0 (0xf5c34000)
/lib/ld-linux.so.2 (0xf777f000)
libc.so.6 => /lib/i386-linux-gnu/i686/cmov/libc.so.6 (0xf5ad1000)
libXrender.so.1 => /usr/lib/i386-linux-gnu/libXrender.so.1 (0xf5ac7000)
libxcb.so.1 => /usr/lib/i386-linux-gnu/libxcb.so.1 (0xf5aa4000)
libnvidia-tls.so.304.88 => /usr/lib/i386-linux-gnu/tls/libnvidia-tls.so.304.88 (0xf5aa0000)
libnvidia-glcore.so.304.88 => /usr/lib/i386-linux-gnu/libnvidia-glcore.so.304.88 (0xf3d99000)
libz.so.1 => /lib/i386-linux-gnu/libz.so.1 (0xf3d80000)
libexpat.so.1 => /lib/i386-linux-gnu/libexpat.so.1 (0xf3d56000)
libgthread-2.0.so.0 => /usr/lib/i386-linux-gnu/libgthread-2.0.so.0 (0xf3d53000)
libffi.so.5 => /usr/lib/i386-linux-gnu/libffi.so.5 (0xf3d4a000)
libpcre.so.3 => /lib/i386-linux-gnu/libpcre.so.3 (0xf3d0b000)
libgmodule-2.0.so.0 => /usr/lib/i386-linux-gnu/libgmodule-2.0.so.0 (0xf3d06000)
libselinux.so.1 => /lib/i386-linux-gnu/libselinux.so.1 (0xf3ce6000)
libresolv.so.2 => /lib/i386-linux-gnu/i686/cmov/libresolv.so.2 (0xf3cd2000)
libgcc_s.so.1 => /lib/i386-linux-gnu/libgcc_s.so.1 (0xf3cb5000)
libXau.so.6 => /usr/lib/i386-linux-gnu/libXau.so.6 (0xf3cb1000)
libXdmcp.so.6 => /usr/lib/i386-linux-gnu/libXdmcp.so.6 (0xf3cab000)

?ghost 2013-09-13 github

Did you try to remove ~/.steam/steam/appcache? Most problems caused by updates are fixed by this.

?ghost 2013-09-13 github

@Formeo I have just tried this.. but it is unsuccessful :( I still have the same error.

SSpitzkrug 2013-09-13 github

i have the same problem.. halp!

Mmike-petersen 2013-09-13 github

I had the same problem but deleting the appcache folder worked for me... thx

Lleinardi 2013-09-13 github

Deleting the appcache folder worked for me too. Tnx

CChristopotamus 2013-09-13 github

How are you launching Steam?

Steam by default includes all the libraries it uses, so it shouldn't be missing any. Have you tried reinstalling steam?

Maybe try launching it like this: STEAM_RUNTIME=1 steam

?ghost 2013-09-13 github

@Christopotamus I usually start steam from the command-line (steam&) or from the gnome menu. It used to work until today. I've tried STEAM_RUNTIME=1 steam but the error message is still the same

Nnornagest 2013-09-13 github

[edit:]
I take it all back - deleting the appcache fixed it. I'm suprised it didn't work with a clean reinstall though.

Same issue here on Arch Linux 64 (as seen below).

Uninstalling, deleting the Steam directories and reinstalling didn't help either. (It downloaded the patches and ran into the same hang)
It worked without problems before.

Running Steam on arch 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(1378500910_client)
Installing breakpad exception handler for appid(steam)/version(1378500910_client)
Installing breakpad exception handler for appid(steam)/version(1378500910_client)
unlinked 0 orphaned pipes
removing stale semaphore last operated on by process 8965 with name 0eBlobRegistryMutex_8BF8BEF40B42B1B720430FA15A9D823E
removing stale semaphore last operated on by process 8965 with name 0eBlobRegistrySignal_8BF8BEF40B42B1B720430FA15A9D823E
removing stale semaphore last operated on by process 8965 with name 0emSteamEngineInstance
removing stale semaphore last operated on by process 8965 with name 0eSteamEngineLock
Installing breakpad exception handler for appid(steam)/version(1378500910_client)
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
[0914/011313:ERROR:object_proxy.cc(239)] Failed to call method: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
[0914/011313:WARNING:proxy_service.cc(958)] PAC support disabled because there is no system implementation
Uploading dump (out-of-process) [proxy '']
/tmp/dumps/crash_20130914011311_1.dmp
/home/nornagest/.local/share/Steam/steam.sh: line 704: 9153 Segmentation fault (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"
Finished uploading minidump (out-of-process): success = yes
response: CrashID=bp-54da692d-cc2b-4dd0-9873-969762130913

Jjonataseduardo 2013-09-14 github

Worked for me!
tnks

HHirato 2013-09-14 github

Arch 64bit, Steam isn't loading properly either.
Running it in the console produces the following output.

Running Steam on arch rolling 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
unlinked 0 orphaned pipes
removing stale semaphore last operated on by process 11996 with name 0eBlobRegistryMutex_E3F77BD7D382B8C05028541B6C4996D6
removing stale semaphore last operated on by process 11996 with name 0eBlobRegistrySignal_E3F77BD7D382B8C05028541B6C4996D6
removing stale semaphore last operated on by process 11996 with name 0emSteamEngineInstance
removing stale semaphore last operated on by process 11996 with name 0eSteamEngineLock

(steam:12256): Gtk-WARNING **: Unable to locate theme engine in module_path: "oxygen-gtk",

(steam:12256): Gtk-WARNING **: Unable to locate theme engine in module_path: "oxygen-gtk",
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number
[0914/113415:ERROR:object_proxy.cc(239)] Failed to call method: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
[0914/113415:WARNING:proxy_service.cc(958)] PAC support disabled because there is no system implementation

Furthermore the process just stays in the background hogging my CPU.
Using rm -rf on ~/.local/share/steam/appcache seemed to fix the issue for me.

SSpitzkrug 2013-09-14 github

yeah, removing the appcache worked for me too.. i didn't try before because the op says it doesn't work.. thx

EDIT: hey, but this method works only once? when i restarted the computer i got the same problem again.. should i remove appcache everytime?

Tteo-sk 2013-09-14 github

Thanks, deleting appcache helped me.

?ghost 2013-09-14 github

bump: deleting appcache didn't work for me

i have some extra information when trying to launch steam.sh

_@__:~/.steam/steam$ ./steam.sh
Running Steam on debian 7 64-bit
STEAM_RUNTIME is enabled automatically
Error: You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6
Error:
You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6
Press enter to continue:
/home/__/.steam/steam/ubuntu12_32/steam: /lib/i386-linux-gnu/i686/cmov/libc.so.6: version 'GLIBC_2.15' not found (required by /home/__/.steam/steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libX11.so.6)
*_*@****:~/.steam/steam$

_@__:~/.steam/steam$ echo $PATH
/home/_**/.local/share/Steam/debian_bin:/usr/local/bin:/usr/bin:/bin:/usr/local/games:/usr/games

Ppip010 2013-09-15 github

deleting ~.steam\steam\appcache worked for me too!

ZZeXx86 2013-09-15 github

For me it does not help :(

I think my issue is little bit different:
tomas@ubuntu:~$ steam
Running Steam on ubuntu 13.04 64-bit
STEAM_RUNTIME is enabled automatically
tomas@ubuntu:~$

I can't see any error .. STEAM_RUNTIME=1 steam or STEAM_RUNTIME=0 steam does not help too.

Ooryades 2013-09-16 github

Cleaning appcache solved the issue for me. Thanks.

?ghost 2013-09-16 github

UPDATE: for a VERY strange reason, steam started to work again (I have done nothing).... The error still occured, though, this is the output i had

_@__:~$ steam
Running Steam on debian 7 64-bit
STEAM_RUNTIME is enabled automatically
Error: You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6
Error:
You are missing the following 32-bit libraries, and Steam may not run:
libc.so.6
Press enter to continue:
[2013-09-16 18:24:18] Startup - updater built Sep 12 2013 17:38:19
[2013-09-16 18:24:18] Opted in to client beta 'publicbeta' via beta file
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Looks like steam didn't shutdown cleanly, scheduling immediate update check
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
[2013-09-16 18:24:19] Checking for update on startup
[2013-09-16 18:24:19] Checking for available updates...
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
[2013-09-16 18:24:19] Download skipped by HTTP 304 Not Modified
[2013-09-16 18:24:19] Nothing to do
[2013-09-16 18:24:19] Verifying installation...
[2013-09-16 18:24:19] Performing checksum verification of executable files
[2013-09-16 18:24:21] Verification complete
unlinked 0 orphaned pipes
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
[0916/182422:WARNING:proxy_service.cc(958)] PAC support disabled because there is no system implementation
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Process 3931 created /__-ValveIPCSharedObjects5
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB
Generating new string page texture 3: 384x256, total string texture memory is 442.37 KB
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Installing breakpad exception handler for appid(steam)/version(1379035603_client)
Adding license for package 0
Adding license for package 1
Adding license for package 6
Adding license for package 10
Adding license for package 218
Adding license for package 425
Adding license for package 482
Adding license for package 518
Adding license for package 609
Adding license for package 1579
Adding license for package 1604
Adding license for package 2620
Adding license for package 6381
Adding license for package 7488
Adding license for package 7877
Adding license for package 8312
Adding license for package 13054
Adding license for package 13601
Adding license for package 16222
Adding license for package 17226
Adding license for package 27530
roaming config store loaded successfully - 3412 bytes.
migrating temporary roaming config store
ExecCommandLine: "/home/__/.local/share/Steam/ubuntu12_32/steam "
System startup time: 11.48 seconds
python: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.14' not found (required by /home/_**_/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libz.so.1) python: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.14' not found (required by /home/*_*/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libgcc_s.so.1)
Generating new string page texture 68: 256x256, total string texture memory is 704.51 KB
Generating new string page texture 69: 128x256, total string texture memory is 835.58 KB
Generating new string page texture 70: 1024x256, total string texture memory is 1.88 MB
Generating new string page texture 71: 32x256, total string texture memory is 1.92 MB
Generating new string page texture 72: 128x256, total string texture memory is 131.07 KB
CAPIJobRequestUserStats - Server response failed 2
Generating new string page texture 167: 64x256, total string texture memory is 1.98 MB

ZZeXx86 2013-09-16 github

For me it works too! I do nothing too and today it just works :)

Sscottlu 2013-09-17 github

A new Steam beta has been released today that fixes this problem. You need to be subscribed to the public beta to get it.

We also fixed some configuration information on the server side prevented new instances of this problem cropping up.

Nothing extracted yet.