Hard crash, mostly on library

steamclosed AMD driversreviewed

ValveSoftware/steam-for-linux#2866 · opened 2013-09-21 by rodsur · updated 2013-10-29 · 2 comments · github

Rrodsur 2013-09-21 github

I have started experiencing some really weird hard crashes where my PC either freezes and i have to turn off the machine completely before it will boot again, or my PC just shuts down as if i pulled the power. These issues normally appear in 3 different cases:
1: Randomly whenever i look around in my library.
2: Whenever i attempt to install a title. (only attempted from library and not the store page)
3: Whenever i click a title in the library.

I dont get any recent failure reports and my system information is as follows:
Processor Information:
Vendor: AuthenticAMD
CPU Family: 0x10
CPU Model: 0x4
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3400 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Unsupported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Linux Mint 14 Nadia (64 bit)
Kernel Name: Linux
Kernel Version: 3.5.0-17-generic
X Server Vendor: The X.Org Foundation
X Server Release: 11300000
X Window Manager: Marco
Steam Runtime Version: steam-runtime-release_2013-09-05

Video Card:
Driver: ATI Technologies Inc. AMD Radeon HD 7700 Series

Driver Version:  4.2.12131 Compatibility Profile Context 12.101.2.1
OpenGL Version: 4.2
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID:  0x1002
DeviceID:  0x665c
Number of Monitors:  2
Number of Logical Video Cards:  1
Primary Display Resolution:  1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 20.91" x 11.77"  (23.98" diag)
                                        53.1cm x 29.9cm  (60.9cm diag)
Primary VRAM Not Detected

Sound card:
Audio device: Realtek ALC892

Memory:
RAM: 15968 Mb

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 261043 Mb
Largest Free Hard Disk Block: 185374 Mb

Installed software:

Recent Failure Reports:

Lot me know if theres any other information you need.

Ggdrewb-valve maintainer 2013-10-28 github

You most likely have AMD driver problems, but there's no enough information to make progress on this issue. Have you ever gotten a failure report or a crash ID?

Rrodsur 2013-10-29 github

Sorry, i was certain i had written my solution here. Anyway the problem was with the AMD 7790 perfomance driver for that specific series. When i moved over to use the normal 7700 series driver i got rid of my crashes. To answer your questions, no, i never got any crash information or failure reports, nothing in the system logs nor in steams logs.

Nothing extracted yet.