protonscr

Steam crashes after entering Paypal password on Intel i915

steamclosed Intel driversreviewed
ValveSoftware/steam-for-linux#290 · opened 2012-12-22 by makomk · updated 2013-03-03 · 8 comments · github
Mmakomk 2012-12-22 github

When trying to buy stuff, Steam consistently crashes after entering my Paypal password:

Generating new string page texture 565: 4096x256, total string texture memory is 9.62 MB
GL: [API][ERROR][HIGH][0]: GL_INVALID_VALUE in glTexImage2D(level=0, width=4096, height=256, depth=1)
/home/aidan/Steam/steam.sh: line 287: 27497 Trace/breakpoint trap   $DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"

Atom netbook with i915 graphics, Gentoo 32-bit, KDE. The maximum texture size on i915 is 2048 pixels, so it's not surprising that trying to create a 4096x256 texture failed and crashed Steam. I might be able to get a Ubuntu install going at some point and test this on there, but no guarantees; someone was complaining on the forums that they'd had the same problem on Ubuntu 12.04 though and it should be distro-independent. The hardware just plain doesn't support what Steam is trying to do.

Jjohnv-valve maintainer 2012-12-23 github

Please include the system information as described in the README.

Mmakomk 2012-12-23 github

Ah yes, sorry. I reckon the crash dumps this lists are probably unrelated, I don't remember it saying anything about making a crash dump. (I think the Steam client's crashing when Aquaria loses focus, haven't reported that one because it's hard to pin down.)

Processor Information:
    Vendor:  GenuineIntel
    Speed: 1595 Mhz
    2 logical processors
    1 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Unsupported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    "NAME=Gentoo" (32 bit)
    Kernel Name:  Linux
    Kernel Version:  3.6.8-gentoo
    X Server vendor:  The X.Org Foundation
    X Server release:  11300000

Video Card:
    Driver:  Intel Open Source Technology Center Mesa DRI Intel(R) 945GME x86/MMX/SSE2

    Driver Version:  1.4 Mesa 9.0.1
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID Not Detected
    DeviceID Not Detected
    Number of Monitors:  1
    Number of Video Cards Not Detected
    Primary Display Resolution:  1024 x 600
    Desktop Resolution: 1024 x 600
    Primary Display Size: 7.68" x 4.45"  (8.86" diag)
                                            19.5cm x 11.3cm  (22.5cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC268

Memory:
    RAM:  993 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_GB.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  110660 Mb
    Largest Free Hard Disk Block:  3515 Mb

Installed software:

Recent Failure Reports:
    Sat Dec 22 22:13:01 2012 GMT: file ''/tmp/dumps/crash_20121222221239_1.dmp'', upload yes: ''CrashID=bp-a35f5944-b634-4103-afdc-d2ed42121222''
    Sat Dec 22 22:13:15 2012 GMT: file ''/tmp/dumps/assert_20121222221301_1.dmp'', upload yes: ''CrashID=bp-f0c15e8f-c9ad-46d5-9e03-901222121222''
    Sat Dec 22 22:13:20 2012 GMT: file ''/tmp/dumps/assert_20121222221315_2.dmp'', upload yes: ''CrashID=bp-678bfb94-d799-4811-ad0c-89c852121222''
    Sat Dec 22 22:26:28 2012 GMT: file ''/tmp/dumps/assert_20121222222625_1.dmp'', upload yes: ''CrashID=bp-a2085443-4cd8-484a-afc7-dc4d12121222''
    Sat Dec 22 22:26:37 2012 GMT: file ''/tmp/dumps/assert_20121222222632_3.dmp'', upload yes: ''CrashID=bp-2d20d65f-6408-408a-a58f-f1e7e2121222''
    Sun Dec 23 20:44:51 2012 GMT: file ''/tmp/dumps/crash_20121223204435_1.dmp'', upload yes: ''CrashID=bp-9c688083-110c-4331-9dab-b96202121223''
    Sun Dec 23 20:45:02 2012 GMT: file ''/tmp/dumps/assert_20121223204453_1.dmp'', upload yes: ''CrashID=bp-130f1a6d-91d4-42bb-b15b-15a2d2121223''
    Sun Dec 23 20:45:06 2012 GMT: file ''/tmp/dumps/assert_20121223204502_2.dmp'', upload yes: ''CrashID=bp-e529c2f6-90bc-4b78-9721-b57112121223''
    Sun Dec 23 22:34:16 2012 GMT: file ''/tmp/dumps/assert_20121223223407_1.dmp'', upload yes: ''CrashID=bp-baf37bc4-15c4-4aa2-82b3-d11a72121223''
    Sun Dec 23 22:34:32 2012 GMT: file ''/tmp/dumps/assert_20121223223419_3.dmp'', upload yes: ''CrashID=bp-41513b16-8e30-4176-b5bc-92eae2121223''
    Sun Dec 23 22:34:38 2012 GMT: file ''/tmp/dumps/assert_20121223223432_4.dmp'', upload yes: ''CrashID=bp-be3e7224-651d-4715-be72-83ae92121223''
Bbcmedeiros 2012-12-24 github

Same problem here, Steam crashed after put my login and password on paypal page inside steam. I know I'm running on a low-spec machine, this is not my main computer, but I think it's worth reporting this anyway. Follow the logs:

Processor Information:
    Vendor:  GenuineIntel
    Speed: 1600 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Unsupported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 12.04.1 LTS (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.2.0-35-generic
    X Server vendor:  The X.Org Foundation
    X Server release:  11103000

Video Card:
    Driver:  Intel Open Source Technology Center Mesa DRI Intel(R) 945G x86/MMX/SSE2

    Driver Version:  1.4 Mesa 9.0
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x8086
    DeviceID:  0x2772
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 18,74" x 10,55"  (21,50" diag)
                                            47,6cm x 26,8cm  (54,6cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC883

Memory:
    RAM:  3129 Mb

Miscellaneous:
    UI Language:  English
    LANG:  pt_BR.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  364622 Mb
    Largest Free Hard Disk Block:  207158 Mb

Installed software:

Recent Failure Reports:

Aaasami 2012-12-29 github

I have the same problem running on Ubuntu 12.10 and HP5101 netbook.

Here are the specs:

Processor Information: Vendor: GenuineIntel Speed: 1667 Mhz 1 logical processor 1 physical processor HyperThreading: Unsupported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Unsupported SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Ubuntu 12.10 (32 bit)
Kernel Name: Linux
Kernel Version: 3.5.0-19-generic
X Server vendor: The X.Org Foundation
X Server release: 11300000

Video Card:
Driver: Intel Open Source Technology Center Mesa DRI Intel(R) 945GME x86/MMX/SSE2

Driver Version:  1.4 Mesa 9.0
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID:  0x8086
DeviceID:  0x27ae
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 8,82" x 4,96"  (10,12" diag)
                                        22,4cm x 12,6cm  (25,7cm diag)
Primary VRAM Not Detected

Sound card:
Audio device: Analog Devices AD1984A

Memory:
RAM: 2007 Mb

Miscellaneous:
UI Language: English
LANG: sk_SK.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 130048 Mb
Largest Free Hard Disk Block: 31210 Mb

Installed software:

Recent Failure Reports:

Jjljusten 2013-02-18 github

I was able to complete a Paypal transaction under Steam today using the i915 Mesa driver. (Ubuntu 12.04 + xorg-edgers)

@makomk, @brunojcm or @aasami: Does the current steam client work for any of you now?

Bbcmedeiros 2013-03-01 github

I just bought a game on Steam via PalPay, but I forgot I'd need to do it on an Intel graphics machine to validate the bug.. heee
It's working on a NVidia GTS 250, anyway.

Mmakomk 2013-03-01 github

Seems to work for me now, yeah. (I am however using a slightly newer Mesa version than before - 9.1rc2 apparently.)

Jjljusten 2013-03-03 github

@makomk: I was using something close to 9.1 last time, but I changed to a Mesa 9.0 build like you were using originally, and tested again. It still worked for me, so hopefully that means the old instability you saw was fixed in the Steam client at some point.

I'm going to close this issue for now, but please re-open it if you see it again. Thanks.

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