steam never finishes the update for the first time

steamclosed reviewedSteam client

ValveSoftware/steam-for-linux#391 · opened 2012-12-25 by viccuad · updated 2013-11-05 · 6 comments · github

Vviccuad 2012-12-25 github

Problem

steam fails to finish the update for the first time, so I'm unable to login, see the steam client, etc.
The client starts as normal, begins to update, and when it has downloaded like 5 to 11 megas, it stops, saying it's not online anymore.

Info

console output:

`$ steam steam://open/games
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
Installing breakpad exception handler for appid(steam)/version(0_client)
Installing breakpad exception handler for appid(steam)/version(1.0_client)
Installing breakpad exception handler for appid(steam)/version(1.0_client)
SteamUpdater: Error: Download of package (public_all) failed after 0 bytes (0).
SteamUpdater: Error: Steam needs to be online to update. Please confirm your network connection and try again.``

I'm running ubuntu 12.10 64 bit, but I have installed the following packages: libjpeg-turbo8:i386 libcurl3-gnutls:i386 libogg0:i386 libpixman-1-0:i386 libsdl1.2debian:i386 libtheora0:i386 libvorbis0a:i386 libvorbisenc2:i386 libvorbisfile3:i386 libasound2:i386 libc6:i386 libgcc1:i386 libstdc++6:i386 libx11-6:i386 libxau6:i386 libxcb1:i386 libxdmcp6:i386
I have no problem with the ISP nor internet connection
I have installed the steam .deb package from
http://media.steampowered.com/client/installer/steam.deb
and also from
http://repo.steampowered.com/steam/archive/precise/steam_latest.deb
I have another working steam client with many games working in a dell 1320 laptop, with ubuntu 12.04 32 bits.
output of uname -a :
Linux sotano 3.5.0-21-generic [#32](/issue/ValveSoftware/steam-for-linux/32)-Ubuntu SMP Tue Dec 11 18:51:59 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
output of hwinfo --short:

                       AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, 2029 MHz
                       AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, 2029 MHz
keyboard:
  /dev/input/event2    AT Translated Set 2 keyboard
mouse:
  /dev/input/mice      PS2++ Logitech MX Mouse
graphics card:
                       nVidia GeForce 8800 GT
sound:
                       Creative SBLive! 5.1 Model SB0100
storage:
                       nVidia MCP65 IDE
                       nVidia MCP65 SATA Controller
network:
  eth0                 Realtek RTL8111/8168B PCI Express Gigabit Ethernet controller
  wlan0                Realtek RTL8187B_WLAN_Adapter
network interface:
  eth0                 Ethernet network interface
  lo                   Loopback network interface
  wlan0                WLAN network interface
disk:
  /dev/sda             ST3250310AS
  /dev/sdb             SAMSUNG HD501LJ
  /dev/sdc             ST340014A
  /dev/sdd             Generic USB SD Reader
  /dev/sde             Generic USB CF Reader
  /dev/sdf             Generic USB SM Reader
  /dev/sdg             Generic USB MS Reader
partition:
  /dev/sda1            Partition
  /dev/sda2            Partition
  /dev/sdb1            Partition
  /dev/sdb2            Partition
  /dev/sdb3            Partition
  /dev/sdc1            Partition
cdrom:
  /dev/sr0             HL-DT-ST DVDRAM GSA-H10N
usb controller:
                       nVidia MCP65 USB Controller
                       nVidia MCP65 USB Controller
bios:
                       BIOS
bridge:
                       nVidia MCP65 LPC Bridge
                       nVidia MCP65 PCI bridge
                       AMD K8 [Athlon64/Opteron] HyperTransport Technology Configuration
                       AMD K8 [Athlon64/Opteron] Address Map
                       AMD K8 [Athlon64/Opteron] DRAM Controller
                       AMD K8 [Athlon64/Opteron] Miscellaneous Control
                       nVidia PCI bridge
                       nVidia MCP65 PCI Express bridge
                       nVidia MCP65 PCI Express bridge
                       nVidia MCP65 PCI Express bridge
hub:
                       Linux 3.5.0-21-generic ehci_hcd EHCI Host Controller
                       Cypress CY7C65640 USB-2.0 "TetraHub"
                       Linux 3.5.0-21-generic ohci_hcd OHCI Host Controller
memory:
                       Main Memory
bluetooth:
                       Cambridge Silicon Radio Bluetooth Dongle (HCI mode)
unknown:
                       FPU
                       DMA controller
                       PIC
                       Timer
                       Keyboard controller
  /dev/lp0             Parallel controller
                       nVidia MCP65 Memory Controller
                       nVidia MCP65 SMBus
                       nVidia MCP65 Memory Controller
                       Creative Gameport Joystick
                       Serial controller
  /dev/input/event4    Alcor Micro USB 2.0 PC Camera
  /dev/input/js0       Sony PLAYSTATION(R)3 Controller```

Dderi82 2012-12-27 github

My steam has few times tried to verify the game content of TF2 and it doesn't finnish even it says it's 100%.

Ssalt86 2013-01-09 github

I had a similar issue. IIRC I changed my drivers to Catalyst 12.11 beta and completely uninstalled steam and reinstalled using gdebi.

Vviccuad 2013-01-28 github

I have uninstalled and purged steam deb, and installed the latest version from the repo: steam_1.0.0.22_i386.deb
as said here by the comunity.

Now it continues to output that error, but it also doesn't lose the data downloaded, so executing steam several times allows me to download the 101MBs of data in several chunks, and now it is properly instaled. But the issue continues.

This issue seems related to this other windows issue.

Please keep in mind that this issue leaves people without a steam client installed, so they can even give input about the beta.

Ggdrewb-valve maintainer 2013-11-04 github

Is this still happening?

Vviccuad 2013-11-05 github

I have just set up a Debian Unstable 64 bits system laptop, installed arch support and 32 libs, and installed steam from the .deb package of steampowered.com without issue. No more of those errors. Can't reproduce it anymore.

Also, in this just made install, when I saw it was going to finish the neccesary 210Mb of data, I clicked cancel. The steam client then resumed gracefully and downloaded the last chunk of 50Mbs, installing correctly.

Noteworthy is that in the meantime of all this bug report I have moved from DSL connection (200Kb/s downlink, several hours to download the client) to fiber (5Mb/s downlink, client downloaded in 1 min). So if there was some timeout from steam servers on my download connection, now there it isn't one.

Ggdrewb-valve maintainer 2013-11-05 github

Thanks, closing.

Nothing extracted yet.