protonscr

Steam sometime crashes on attempt to take a screenshot

steamclosed High priorityreviewedSteam client
ValveSoftware/steam-for-linux#392 · opened 2012-12-25 by mattyy1hp · updated 2015-05-24 · 8 comments · github
Mmattyy1hp 2012-12-25 github

Steam crashes on attempt to take a screenshot.

This happening randomly in all games - sometime yes, sometime no.


Steps to reproduce:

1/ Start game
2/ Press F12
3/ Steam sometimes crashes, if not, try start game again and take screenshot again


I have terminal output for three games:

Killing Floor: http://pastebin.com/qNtDZAJT
World of Goo: http://pastebin.com/kymQ9kPw
Trine 2: http://pastebin.com/39ikxS6i


System Specs:

AMD catalyst driver 12.11 beta11 manual install
AMD Radeon HD 6470M (beta11 shows 7400M series)

Processor Information:
Vendor: AuthenticAMD
Speed: 1400 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Linux Mint 13 Maya (64 bit)
Kernel Name: Linux
Kernel Version: 3.6.5-030605-generic
X Server vendor: The X.Org Foundation
X Server release: 11103000

Video Card:
Driver: ATI Technologies Inc. AMD Radeon HD 7400M Series

Driver Version:  4.2.11995 Compatibility Profile Context
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID:  0x1002
DeviceID:  0x6760
Number of Monitors:  1
Number of Logical Video Cards:  2
Primary Display Resolution:  1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.60"  (15.51" diag)
                                        34.4cm x 19.3cm  (39.4cm diag)
Primary VRAM Not Detected

Sound card:
Audio device: ATI R6xx HDMI

Memory:
RAM: 3418 Mb

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 593389 Mb
Largest Free Hard Disk Block: 48404 Mb

Installed software:

Recent Failure Reports:
Tue Dec 25 19:43:14 2012 GMT: file ''/tmp/dumps/assert_20121225204308_1.dmp'', upload yes: ''CrashID=bp-75667abd-7c68-4320-b50b-651b32121225''
Tue Dec 25 19:44:57 2012 GMT: file ''/tmp/dumps/crash_20121225204450_2.dmp'', upload yes: ''CrashID=bp-a67d6428-e4e4-4862-bfda-768d72121225''
Tue Dec 25 19:45:02 2012 GMT: file ''/tmp/dumps/assert_20121225204457_1.dmp'', upload yes: ''CrashID=bp-564016ac-c104-4525-be7e-29f542121225''
Tue Dec 25 19:50:01 2012 GMT: file ''/tmp/dumps/crash_20121225204956_1.dmp'', upload yes: ''CrashID=bp-9dfdbd16-ae22-4b3a-890b-5beac2121225''
Tue Dec 25 19:50:06 2012 GMT: file ''/tmp/dumps/assert_20121225205002_1.dmp'', upload yes: ''CrashID=bp-f436845c-8af2-4a64-8cf7-e37772121225''
Tue Dec 25 19:53:02 2012 GMT: file ''/tmp/dumps/assert_20121225205301_1.dmp'', upload yes: ''CrashID=bp-8b090551-60e4-4e91-95b1-d07b02121225''
Tue Dec 25 19:53:07 2012 GMT: file ''/tmp/dumps/assert_20121225205304_2.dmp'', upload yes: ''CrashID=bp-55ac2d19-e5d5-45a1-8da6-bc68a2121225''
Tue Dec 25 20:08:30 2012 GMT: file ''/tmp/dumps/crash_20121225210824_1.dmp'', upload yes: ''CrashID=bp-d6be9f3c-4d41-4505-8ee4-7a15b2121225''
Tue Dec 25 20:08:33 2012 GMT: file ''/tmp/dumps/assert_20121225210830_1.dmp'', upload yes: ''CrashID=bp-de0e8877-4d3d-4b6b-828c-de9a32121225''
Tue Dec 25 20:09:25 2012 GMT: file ''/tmp/dumps/assert_20121225210922_2.dmp'', upload yes: ''CrashID=bp-957f3bec-7190-440e-b21a-024312121225''
Tue Dec 25 20:12:07 2012 GMT: file ''/tmp/dumps/assert_20121225211159_1.dmp'', upload yes: ''CrashID=bp-0b078a05-0bc1-456d-a8b7-704be2121225''

MMrSchism 2012-12-25 github

I'm wondering if this is an issue with 64-bit systems.

I'm running Mint 13 (32-bit) myself and screenshots didn't create a problem.

Oolavd 2012-12-25 github

Thanks for the tip.
Right … Clearly some stability issues with In-Game on both 32 and 64 bit.

Hardware and software overview: https://gist.github.com/olavd

Ooden63 2013-01-04 github

Same issue - Fedora17 64-bit

The relevant part of the console output for trying to take a screenshot in the game Cogs:

Cogs: Installed in '/home/fred/Steam/SteamApps/common/Cogs'.
Cogs: Using x86 version.
Setting breakpad minidump AppID = 26500
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561198075001617 [API loaded no]
saving roaming config store to 'sharedconfig.vdf'
roaming config store 2 saved successfully
Installing breakpad exception handler for appid(gameoverlayui)/version(20121219141411_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Gtk-Message: Failed to load module "pk-gtk-module"
Gtk-Message: Failed to load module "atk-bridge"
[0103/224104:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
Uploading dump (in-process) [proxy '']
/tmp/dumps/crash_20130103224114_1.dmp
success = no
error:  HTTP response code said error
Assert( Assertion Failed: bRet ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/clientdll/../common/pipes.cpp:659

Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
/home/fred/Steam/steam.sh: line 287:  4554 Floating point exception(core dumped) $DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"
fred@FredsComputer:~$ Uploading dump (in-process) [proxy '']
/tmp/dumps/assert_20130103224116_1.dmp
success = no
error:  HTTP response code said error
Assert( Assertion Failed: pClientPipe->BWriteAndReadResult( buf, bufRet ) ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/clientdll/steamclient.cpp:522

Installing breakpad exception handler for appid(gameoverlayui)/version(1.0_client)
Uploading dump (in-process) [proxy '']
/tmp/dumps/assert_20130103224204_2.dmp
success = no
error:  HTTP response code said error
Ggdrewb-valve maintainer 2013-01-09 github

Can you retry this with the latest client? We made some fixes that would affect this, although we're not sure if we have everything fixed.

MMrSchism 2013-01-09 github

@gdrewb-valve I appreciate that honesty. Too few developers will take that responsibility up front.

Ggdrewb-valve maintainer 2013-01-09 github

We had a couple of other bugs about screenshots crashing that people have reported fixed so I'm closing this one for now.

Mmattyy1hp 2013-01-10 github

I can confirm it. Steam build Jan 8 2013 - no more issues, it works great.

RRuedii 2015-05-24 github

I'm not sure if this is the same bug, but I've been experiencing a similar issue in Borderlands 2 under Steam in Linux after the release of latest stable update of the Steam Client.

Nothing extracted yet.