Crash when watching videos in the store

steamclosed Intel driversreviewed

ValveSoftware/steam-for-linux#3920 · opened 2015-07-08 by jdorn-eu · updated 2019-07-18 · 6 comments · github

Jjdorn-eu 2015-07-08 github

This is always reproducable for me, maybe someone else also has this happening? I basically just have to start up Steam, then visit about 3-4 store pages and watch the video on there. At some point during the video the client will crash. I'm not really sure that it is really because of the video player, though. This is console output from a crash:

Installing breakpad exception handler for appid(steam)/version(1433441724)
Generating new string page texture 99: 384x256, total string texture memory is 3.24 MB
CAPIJobRequestUserStats - Server response failed 2
Generating new string page texture 103: 128x256, total string texture memory is 3.38 MB
Installing breakpad exception handler for appid(steam)/version(1433441724)
Failed to open BO for returned DRI2 buffer (1359x1050, dri2 back buffer, named 7).
This is likely a bug in the X Server that will lead to a crash soon.
assert_20150708102315_1.dmp[5041]: Uploading dump (out-of-process)
/tmp/dumps/assert_20150708102315_1.dmp
/home/jei/.local/share/Steam/steam.sh: 756 行:  4724 Segmentation fault      (コアダンプ) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
[0708/102605:WARNING:content_browser_client.cc(565)] No browser info matching frame process id 2 and routing id 1
assert_20150708102315_1.dmp[5041]: Finished uploading minidump (out-of-process): success = no
assert_20150708102315_1.dmp[5041]: error: HTTP response code said error
assert_20150708102315_1.dmp[5041]: file ''/tmp/dumps/assert_20150708102315_1.dmp'', upload no: ''HTTP response code said error''

And the file which it seemed like it couldn't upload: https://d.maxfile.ro/lhjzijituv.dmp
System information: https://gist.github.com/jeifour/c73da74f42666fab29cc

Llcfg 2015-07-08 github

I know this is a place for bug reports and not really a forum for exchanging fixes... However, for the sake of finding out what's happening here, could you do the following:

Create a file /etc/X11/xorg.conf.d/20-intel.conf with the following content:

Section "Device"
    Identifier  "Intel Graphics"
    Driver      "intel"
    Option      "AccelMethod"  "sna"
    Option      "TearFree"    "false"
EndSection

Afterwards, reboot and see if the crash still happens.

Edit: if you already have the 20-intel.conf file, can you post here what it says next to "AccelMethod"? If it is not "sna", try changing it to "sna".

Jjdorn-eu 2015-07-08 github

I didn't have this file before. It seems like this change fixes my previous experience. I can't get it to crash again now.

TTele42 2015-07-08 github

Since this change fixed it, you should find which setting causes/prevents the crash and report the information to Mesa, where the intel and/or interested devs can look into this. There's also a chance that this has already been reported and fixed in mesa's git-master.

Kkisak-valve maintainer 2018-11-02 github

Hello @jeifour, are you still experiencing this issue on an up to date system?

Jjdorn-eu 2018-11-17 github

I'm not experiencing this anymore. Granted, I'm not owning the same computer hardware as in 2015 anymore.

Kkisak-valve maintainer 2018-11-17 github

Thanks for the feedback, if someone else comes across a similar issue, then there would need to be a fresh investigation anyway.

Closing.

Nothing extracted yet.