protonscr

steamwebhelper crashes with symbol lookup error

steamclosed Steam clientruntimeDistro Family: UbuntuDistro Family: DebianDistro Family: SteamOS
ValveSoftware/steam-for-linux#4965 · opened 2017-05-12 by SergeiFranco · updated 2017-05-24 · 7 comments · github
SSergeiFranco 2017-05-12 github

  • Steam client version (build number or date):
    Built: May 11 2017, at 00:07:39
    Steam API: v017
    Steam package versions: 1494464423

  • Distribution (e.g. Ubuntu): kUbuntu 14.04 LTS 64bit

  • Opted into Steam client beta?: [Yes/No] Yes

  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

The symptom:
All steamwebhelper areas are blank, eg: Store, Community, Profile, News pop-up etc.

The troubleshooting:
When launching from command line the following is spat out when trying to visit Store:
chrome_ipc_client.cpp (112) : Assertion Failed: GenerateCEFLogFileName in unknown process ./steamwebhelper: symbol lookup error: ./steamwebhelper: undefined symbol: SDL_SetWindowHitTest

Running steam --reset does not resolve the issue.

System information:
distro: kUbuntu 14.04 LTS 64bit
kernel: 3.13.0-117-generic [#164](/issue/ValveSoftware/steam-for-linux/164)-Ubuntu SMP x86_64 x86_64 x86_64 GNU/Linux
video card: GeForce GTX 1080 (nvidia driver version: 375.66)

Steps for reproducing this issue:

  1. Launch steam in Ubuntu 14.04 LTS 64bit
  2. Click on Store
  3. See a blank page
Bbrendemar 2017-05-12 github

hello. i have same exact problem on same ubuntu version.
./steamwebhelper: symbol lookup error: ./steamwebhelper: undefined symbol: SDL_SetWindowHitTest
chrome_ipc_client.cpp (112) : Assertion Failed: GenerateCEFLogFileName in unknown process

Kkisak-valve maintainer 2017-05-12 github

Hello @SergeiFranco, this issue is already being tracked at #4951. Closing as a duplicate.

Kkisak-valve maintainer 2017-05-19 github

@pclose commented on 2017-05-11T18:36:04

I have the same behavior occuring, with a different error message. steam.sh.log.zip. Just started since a build this weekend.

chrome_ipc_client.cpp (112) : Assertion Failed: GenerateCEFLogFileName in unknown process
./steamwebhelper: symbol lookup error: ./steamwebhelper: undefined symbol: SDL_SetWindowHitTest

@SergeiFranco commented on 2017-05-13T00:32:52

Just got new update and problem is still there with Build date May 12 2017, at 23:46:20...

@ardje commented on 2017-05-19T08:34:11

Since 19 may I got the SDL_SetWindowHitTest lookup error on steamos stable. I think I can leverage my problem by not using the steamos libs:
steam@steamos:~$ strings -a /usr/lib/x86_64-linux-gnu/libSDL2-2.0.so.0.2.0|grep SDL_SetWindowHit
steam@steamos:~$ strings -a .local/share/Steam/ubuntu12_32/libSDL2-2.0.so.0|grep SDL_SetWindowHit
SDL_SetWindowHitTest
SDL_SetWindowHitTest
steam@steamos:~$ dpkg -l libsdl2-2.0-0|tail -1
ii libsdl2-2.0-0:amd64 2.0.2+dfsg1-6+bsos1 amd64 Simple DirectMedia Layer

I must confess that I upgraded my system with 381.09 nvidia drivers using normal debian methods, but that should not break this.

EDIT: I meant steamos testing.

@kisak-valve commented on 2017-05-19T23:00:09

@NotMrFlibble posted on 2017-05-19T22:43:14 at #4983:

Steam client build no.: 1495155850
Running on SteamOS brewmaster + jessie-backports (for use with current Mesa)

This pair of messages is repeatedly being output on the terminal:

chrome_ipc_client.cpp (112) : Assertion Failed: GenerateCEFLogFileName in unknown process
./steamwebhelper: symbol lookup error: ./steamwebhelper: undefined symbol: SDL_SetWindowHitTest

Running with STEAM_RUNTIME=1 does not help. Moving the system libSDL2-2.0.so.0 out of the way works around the issue. Upgrading should fix it, but that would require pulling in packages from Debian stretch (which may be problematic regarding pulling in other packages) or locally recompiling.

From this hint, running steam from a terminal with STEAM_RUNTIME_PREFER_HOST_LIBRARIES=0 steam may workaround this issue

Kkisak-valve maintainer 2017-05-19 github

This issue is steam using the system variant of SDL2 and that variant being older than 2.0.4.

It should be noted that the system variant of SDL is not installed on a stock install of SteamOS, and thus not affected.

NNotMrFlibble 2017-05-19 github

Confirming that STEAM_RUNTIME_PREFER_HOST_LIBRARIES=0 steam works.

Aardje 2017-05-22 github

Hi Kisak,
Good to hear it's not a problem with a default install on steamos. But be aware that this version is the version from steamos:
*** 2.0.2+dfsg1-6+bsos1 0
900 http://repo.steampowered.com/steamos/ brewmaster/main amd64 Packages
(also for brewmaster beta). So anything an advanced user or a tinkering user installs using apt-get will pull in that version.

Kkisak-valve maintainer 2017-05-24 github

Closing per "Fixed web component not working on certain distributions if host libraries were preferred" in the 2017-05-23 steam beta client update.

Also confirmed fixed with testing @ardje's scenario.

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