protonscr

Steam Client crash at the entrance to the Big Picture

steamclosed Big PictureDistro Family: Arch
ValveSoftware/steam-for-linux#5046 · opened 2017-06-27 by Wolfen113 · updated 2020-02-07 · 7 comments · github
WWolfen113 2017-06-27 github

Your system information

  • Steam client version (build number or date): 1496897923
  • Distribution: Linux 4.11.6-3-ARCH
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

Google translator
In the period from 9 to 10 June a problem arose which could not be solved until now.
  When you try to open the Big Picture or, apply the settings that require the client to reboot. Client steams hangs and throws out after a while.
During the problem, it is noted how the RAM is filled with dumps.
  If you run the settings menu of the Steam controller through the settings - controller. The opened Big Picture window works for a few minutes before hanging and crashing

Steps for reproducing this issue:

  1. Trying to launch big picture manager
  2. Attempt to apply settings that require the client to reboot. Such as, change the version to beta, change the language of the client.
  3. Trying to run the settings big picture manager or settings steam controller

How did you try to solve the problem before applying?

  1. Asked advice from friends with the same problem. No one does not have it.
  2. I deleted the steam and cleaned his catalogs, put it again. I did not go over the beta version and back
  3. I applied to technical support steam. They advised to apply here

Files that indicate an error

  1. Terminal output.
    https://www.dropbox.com/s/m0y9bomf0nk9j42/Steam Error.txt?dl=0
    https://www.dropbox.com/s/bhx5ssockc19o9b/Steam error2.txt?dl=0
  2. Pacman log. Presumably updates that the client could break
    https://www.dropbox.com/s/3ydukm5r51sdope/Pacman.txt?dl=0
  3. Picture an example of a problem
    https://www.dropbox.com/s/g2os8qt197sf3s7/St BPM Error.png?dl=0
Kkisak-valve maintainer 2017-06-27 github

Hello @Wolfen113, thanks for the detailed report. This sounds like it's the same issue as https://github.com/ValveSoftware/csgo-osx-linux/issues/1438, which is fixed in upstream openal, but the next point release of openal has not yet occurred.

Like that CS:GO issue, can you downgrade openal to 1.17.2-1 and see if that resolves your issue?

WWolfen113 2017-06-27 github

Hello @kisak-valve Thank you for responding. I downgrade openal to 1.17.2-1. But unfortunately it did not help me :(

Kkisak-valve maintainer 2017-06-27 github

Did you test downgrading both the 32 bit and 64 bit variants? (lib32-openal)

WWolfen113 2017-06-27 github

@kisak-valve No. Again downgrade openal including lib32-openal. It works now!
Thank you, thanks and thanks again :)

Gguihkx 2020-01-03 github

This has been fixed a long time ago so it can be closed now.

Gguihkx 2020-01-07 github

@kisak-valve

Wolfen113 said that downgrading both openal and lib32-openal fixed the issue for him, which matches the symptoms of issue #1438, which was fixed two years ago.

Kkisak-valve maintainer 2020-02-07 github

Closing per the last couple comments.

Upstream links