protonscr

Cannot install games. Stuck at "Creating local game files..."

steamclosed Steam client
ValveSoftware/steam-for-linux#5289 · opened 2017-12-17 by monkeyBonkey · updated 2020-05-12 · 8 comments · github
MmonkeyBonkey 2017-12-17 github

My system information

  • Steam client version (build number or date): Dec 15, 2017
  • Distribution (e.g. Ubuntu): Arch, Budgie DE
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes
Computer Information:
    Manufacturer:  Unknown
    Model:  Unknown
    Form Factor: Laptop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:         Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz
    CPU Family:  0x6
    CPU Model:  0x3a
    CPU Stepping:  0x9
    CPU Type:  0x0
    Speed:  3000 Mhz
    4 logical processors
    2 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Linux 4.x (64 bit)
    Kernel Name:  Linux
    Kernel Version:  4.14.4-1-ARCH
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11905000
    X Window Manager:  GNOME Shell
    Steam Runtime Version:  steam-runtime-beta-release_2017-10-05

Video Card:
    Driver:  Intel Open Source Technology Center Mesa DRI Intel(R) Ivybridge Mobile x86/MMX/SSE2
    Driver Version:  3.0 Mesa 17.2.6
    OpenGL Version: 3.0
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x8086
    DeviceID:  0x166
    Revision Not Detected
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 11.02" x 6.30" (12.68" diag)
                                            28.0cm x 16.0cm (32.2cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC269VB

Memory:
    RAM:  9887 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_GB.UTF-8
    Total Hard Disk Space Available:  132582 Mb
    Largest Free Hard Disk Block:  130130 Mb
    VR Headset: None detected

Recent Failure Reports:

The issue:

When Installing a game (trying) it becomes marked ... - Install... in the left pane, the blue INSTALL-button instantly changes into "PLAY" and the dialogue gets stuck at Creating local game files... w the dots rolling, 1-2-3 for Preparing [game]... Nothing else happens. Clicking CANCEL closes the dialogue, the game is still marked ... - Install... and the blue button still PLAY.

Clicking PLAY goes to Updating [game], PLAY GAME never gets lit. X out of dialogue.

Trying to Uninstall the game gives the dialogue Delete Game Files?, clicking DELETE shows the little infosquare Steam - Uninstall, Uninstalling %game%... frozen and the client is unresponsive. Have to monkeyBonkey@banana ~> kill -SIGKILL steam

Making a try to install other games puts the game in que in the left pane and same as above - it gets stuck at Creating local game files... . Click CANCEL and PLAY changes to INSTALL.

Steps for reproducing this issue:

  1. Start client
  2. Install game
  3. Profit

NB

A - This is the first time in years I install steam again, Ubuntu and win back in the days.
B - I have found remedies on ze interwebz and I have acted accordingly: reinstall Steam, move gamefolder to different disk (partition in my case), restart computer, changing regions for download and some more I cannot rememeber - no avail.
C - In some logs I find signs of connection to servers not working well. See below.
D - In stdout there is sometimes a cascade of lines but apparently this belongs to another issue at github, unrelated to this matter and the phenomena being all harmless according to issue.
E - In some occasions behaviour is irratic. One time, all in a sudden, a game was installed (!) Not able to reproduce.
F - I have been fiddling w this now for a few days and AFAIHM I have not found anything mapping my problem in full. Just partially and what remedies those suggest has not helped my case.

Steam stdout
Steam stats_log
Steam site license log

Kkisak-valve maintainer 2017-12-17 github

Hello @monkeyBonkey, what filesystem is the game library using?

MmonkeyBonkey 2017-12-17 github

Games are kept on a btrfs partition.

MmonkeyBonkey 2017-12-20 github

Now I have moved the games to an Ext4 partition after reading about some people having trouble w btrfs and Steam. No change in results though. Next step is to reformat /home to Ext4 and see if that might be the solution. Seems far fetched to me but worth a try.

Kkokizzu 2019-12-22 github

happened too on windows with ntfs compression enabled

Kkisak-valve maintainer 2020-04-24 github

Hello @monkeyBonkey, are you still experiencing this issue on an up to date system?

Hello @kokizzu, troubleshooting filesystem issues with the Steam-for-Windows client is out of scope for this issue tracker. If you're still experiencing an issue on your system, please use Steam Support.

MmonkeyBonkey 2020-04-24 github

I ran a rootkit and problem was solved. Malicious install from AUR, had
Arch linux on that machine.

Den fre 24 apr. 2020 09:43kisak-valve [email protected] skrev:

Hello @monkeyBonkey https://github.com/monkeyBonkey, are you still
experiencing this issue on an up to date system?

Hello @kokizzu https://github.com/kokizzu, troubleshooting filesystem
issues with the Steam-for-Windows client is out of scope for this issue
tracker. If you're still experiencing an issue on your system, please use Steam
Support https://help.steampowered.com/.


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MMineOzelot 2020-05-11 github

I got a similar problem, but on Fedora 32. Endless "Creating local game files..." and "Stopping" on cancel. Here's my systeminfo and stdout.. The problem first appeared after update to 31.. in late January. And update to 32 didn't fix it.

TTheRay28 2020-05-12 github

I am having the same problem on a fresh install on Manjaro 20. What can I do to make Steam work?