protonscr

Can't login on an account with Family View active

steamclosed Steam client
ValveSoftware/steam-for-linux#5296 · opened 2017-12-20 by eksod · updated 2020-06-05 · 9 comments · github
Eeksod 2017-12-20 github

Your system information

  • Steam client version (build number or date): 1513371133
  • Distribution (e.g. Ubuntu): Ubuntu 17.10
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

Can't login on an account with Family View active. Works with accounts without Family View.

Steps for reproducing this issue:

  1. Activate Family View.
  2. Relog/reboot.
  3. If that's not enough, try activating a normal non-Family View account on the computer then login with the Family View account afterwards.

This is the output from the command line, first logging in with a normal account then Change User and trying to log with the Family View account:

Running Steam on ubuntu 17.10 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
[2017-12-20 20:18:38] Startup - updater built Dec 15 2017 11:47:44
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2017-12-20 20:18:38] Checking for update on startup
[2017-12-20 20:18:38] Checking for available updates...
[2017-12-20 20:18:38] Download skipped: /client/steam_client_ubuntu12 version 1513371133, installed version 1513371133
[2017-12-20 20:18:38] Nothing to do
[2017-12-20 20:18:38] Verifying installation...
[2017-12-20 20:18:38] Performing checksum verification of executable files
[2017-12-20 20:18:38] Verification complete
Fatal : VkResult is "ERROR_INITIALIZATION_FAILED" in /home/pgriffais/src/Vulkan/base/vulkanexamplebase.cpp at line 823
Refresh rate: 0
[...]
Refresh rate: 15
Refresh rate: 60
[...]
Refresh rate: 60
Refresh rate: 15
[2017-12-20 20:24:09] Background update loop checking for update. . .
[2017-12-20 20:24:09] Checking for available updates...
[2017-12-20 20:24:10] Download skipped: /client/steam_client_ubuntu12 version 1513371133, installed version 1513371133
[2017-12-20 20:24:10] Nothing to do
Refresh rate: 60
Refresh rate: 60
Refresh rate: 1
Refresh rate: 1
[2017-12-20 20:29:24] Shutdown
Restarting Steam by request...
Running Steam on ubuntu 17.10 64-bit
STEAM_RUNTIME has been set by the user to: /home/asdf/.steam/ubuntu12_32/steam-runtime
Pins up-to-date!
[2017-12-20 20:29:24] Startup - updater built Dec 15 2017 11:47:44
[2017-12-20 20:29:25] Verifying installation...
[2017-12-20 20:29:25] Verification complete
Fatal : VkResult is "ERROR_INITIALIZATION_FAILED" in /home/pgriffais/src/Vulkan/base/vulkanexamplebase.cpp at line 823
Refresh rate: 0
[...]
Refresh rate: 0
Refresh rate: 1
[...]
Refresh rate: 1
Eeksod 2017-12-20 github

Tried on Ubuntu 17.04 and same thing happens. Command line log is different, but non-Family View account works fine.

Gggoebel 2018-02-01 github

experiencing same problem on ubuntu 16.04

Ggustavi 2018-03-26 github

I have similar bug : I cant launch the client without right-click on GNOME menu -> Library. The client is full bug with Family View activated.

Archlinux up to date/64 bits/GNOME

image

TTamasSzerb 2018-05-18 github

Is there any news on this?

Eeksod 2018-05-18 github

I haven't tested extensively, but I noticed that on both Linux and Windows, if you login with an account that had Family View active the last time you logged out from it, Steam starts minimized and the icon is only present in the notification area. On vanilla Ubuntu 16.04 it's on the top right, besides the clock. I don't know if that's by design or not though, and you can't alt tab to it, you need to click on the notification icon (or whatever is the right name for those).

Kkisak-valve maintainer 2019-11-29 github

Looks like running steam with steam -bigpicture can workaround this issue (from #6726).

Kkisak-valve maintainer 2020-05-01 github

Hello, is anyone still experiencing this issue on an up to date system? (excluding the newer variant at #6849)

TTamasSzerb 2020-05-01 github

I don't know, this is quite old, Can't remember.

VWOL
Tamas SZERB [email protected]

On Fri, May 1, 2020 at 3:25 PM kisak-valve [email protected] wrote:

Hello, is anyone still experiencing this issue on an up to date system?
(excluding the newer variant at #6849
https://github.com/ValveSoftware/steam-for-linux/issues/6849)

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Kkisak-valve maintainer 2020-06-05 github

Closing pending feedback.

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