protonscr

Steam Crashes on Startup on Ubuntu 18.04

steamclosed runtime
ValveSoftware/steam-for-linux#5569 · opened 2018-07-13 by purplerider · updated 2018-07-20 · 4 comments · github
Ppurplerider 2018-07-13 github
  • Steam client version (build number or date): Tried to install today
  • Distribution: Ubuntu 18.04 LTS
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes

Hi there, my issue is that for some reason when I launch Steam the little window comes up that says verifying install then crashes. I tried restarting my system and nothing improved. Tried reinstalling and it does the same thing.
This is what I get when I try to run it from a command line:

Steam_command_line.txt

Kkisak-valve maintainer 2018-07-13 github

Hello @purplerider, your terminal spew reads like #5463, can you move ~/.local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs* out of the way and see if it makes a difference? If it does, please list the contents of the old and new pinned libs folders.

Ppurplerider 2018-07-13 github

Steam works now, thanks!
Here's a screencap of the old and new pinned libs folders. The old are on top and their respective new ones are below them.
Thanks again!

screenshot from 2018-07-13 18-48-33

Ddakky 2018-07-20 github

I have the same issue. removing the pinned_libs directory does not fix the issue for me.
here is my output (initial isntallation, deletion of pinned libs and another try:

# Die Option »-e« ist veraltet und wird in einer späteren Version von GNOME-Terminal entfernt.
# Verwenden Sie »-- «, um die Optionen abzubrechen. Schreiben Sie die auszuführende Befehlszeile dahinter, die ausgeführt werden soll.
Package libgl1-mesa-dri:i386 needs to be installed
Package libgl1-mesa-glx:i386 needs to be installed
Package libc6:i386 needs to be installed
Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins potentially out-of-date, rebuilding...
Found newer runtime version for 64-bit libdbusmenu-gtk.so.4. Host: 4.0.12 Runtime: 4.0.13
Found newer runtime version for 64-bit libGLU.so.1. Host: 1.3.1 Runtime: 1.3.8004
Found newer runtime version for 64-bit libdbusmenu-glib.so.4. Host: 4.0.12 Runtime: 4.0.13
Installing breakpad exception handler for appid(steam)/version(1528497815)
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast
Installing breakpad exception handler for appid(steam)/version(1528497815)
Installing breakpad exception handler for appid(steam)/version(1528497815)
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast
crash_20180720150326_1.dmp[16545]: Uploading dump (out-of-process)
/tmp/dumps/crash_20180720150326_1.dmp
/home/robert/.local/share/Steam/steam.sh: Zeile 876: 16521 Speicherzugriffsfehler  (Speicherabzug geschrieben) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
crash_20180720150326_1.dmp[16545]: Finished uploading minidump (out-of-process): success = yes
crash_20180720150326_1.dmp[16545]: response: CrashID=bp-fb94edb7-769b-4f9c-8d88-8ad2b2180720
crash_20180720150326_1.dmp[16545]: file ''/tmp/dumps/crash_20180720150326_1.dmp'', upload yes: ''CrashID=bp-fb94edb7-769b-4f9c-8d88-8ad2b2180720''

$ rm -rf .local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs*

Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Installing breakpad exception handler for appid(steam)/version(1528497815)
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast
Installing breakpad exception handler for appid(steam)/version(1528497815)
Installing breakpad exception handler for appid(steam)/version(1528497815)
Gtk-Message: Failed to load module "gail"
Gtk-Message: Failed to load module "atk-bridge"
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast
crash_20180720152031_1.dmp[27118]: Uploading dump (out-of-process)
/tmp/dumps/crash_20180720152031_1.dmp
/home/robert/.local/share/Steam/steam.sh: Zeile 876: 27095 Speicherzugriffsfehler  (Speicherabzug geschrieben) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
crash_20180720152031_1.dmp[27118]: Finished uploading minidump (out-of-process): success = yes
crash_20180720152031_1.dmp[27118]: response: CrashID=bp-ec58f3e7-f932-4450-a5eb-be1052180720
crash_20180720152031_1.dmp[27118]: file ''/tmp/dumps/crash_20180720152031_1.dmp'', upload yes: ''CrashID=bp-ec58f3e7-f932-4450-a5eb-be1052180720''
Kkisak-valve maintainer 2018-07-20 github

Hello @dakky, your issue is unrelated to the opening post.

This is the line of interest in your terminal spew:
libGL error: failed to load driver: swrast

Swrast is mesa's slower software renderer and since steam is trying to use it, that indicates you most likely do not have a sane 32 bit opengl driver installed.

Nothing extracted yet.