protonscr

Team Fortress 2 Hangs, never loads

steamclosed MOVED: Team Fortress 2AMD driversreviewed
ValveSoftware/steam-for-linux#558 · opened 2013-01-06 by Reasoning-Technology · updated 2013-02-15 · 10 comments · github
RReasoning-Technology 2013-01-06 github

Something aint right, it takes a good two minutes to see the man with the valve on his head - this is on a lightly loaded DSL connection which is fast for everything else. There is no response on the menus, it is nearly impossible to change any of the settings. The game itself never loads. The progress bar goes about 3/4ths across and just hangs there.

MMrSchism 2013-01-06 github

https://github.com/ValveSoftware/steam-for-linux requests information we can use to help understand the issue you're having.

RReasoning-Technology 2013-01-08 github

BTW, I did send all that information to a report to support, who redirected me here, so here it is again.. This is a default Ubuntu install:

ubuntu 12.10
Aspire-7250
Memory 3.6 GiB
Processor AMD E-450 APU with Radeon(tm) HD Graphics x 2
Graphics Unknown
OS type 64-bit
Disk 433.8 GB

Mmadrang 2013-01-08 github

Same here. TF2 is very long to load. My Steam HDD can R/W at 42mbps but using TF2 it only use around 7mbps when loading.

MMrSchism 2013-01-08 github

@Antigonus : the reason we request the information in the manner we do is so we can see what graphics driver you've got loaded and whatnot.

RReasoning-Technology 2013-01-08 github

I left it run overnight, still hadn't loaded in the morning - stuck at 3/4 on the "loading" bar - is it that an unnormal load time ? A friend who plays the game came by and said something was very wrong. He couldn't even navigate the menus to turn down the resolution etc, as it was so slow. We have never gotten past the menus. (Yep, of course you need good information .. I'm concerned that it says no graphics 'Unknown', is it using the Radeon chips? That might explain it. How can I see if Ubuntu is using them? How can they be turned on if not?)

RRussianNeuroMancer 2013-01-09 github

I have same issue when I switch from iGPU to dGPU. Acer Aspire 7560G (Radeon HD 6620G+6650M) Kubuntu 12.10 x86_64, Catalyst 12.11 Beta 11.
On iGPU issue is not reproducible.

MMrSchism 2013-01-09 github

In the Steam client, go to Help, then select "System Information". Copy and paste the output from that either here or into a gist and link the gist here.

This will let us see your driver version, client version, and various other bits of information that can help troubleshoot.

RReasoning-Technology 2013-01-09 github

Processor Information:
Vendor: AuthenticAMD
Speed: 1650 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Unsupported
SSE42: Unsupported

Network Information:
Network Speed:

Operating System Version:
Ubuntu 12.10 (64 bit)
Kernel Name: Linux
Kernel Version: 3.5.0-21-generic
X Server vendor: The X.Org Foundation
X Server release: 11300000

Video Card:
Driver: X.Org Gallium 0.4 on AMD PALM

Driver Version:  2.1 Mesa 9.0
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID:  0x1002
DeviceID:  0x9806
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 15.04" x 8.43"  (17.20" diag)
                                        38.2cm x 21.4cm  (43.7cm diag)
Primary VRAM Not Detected

Sound card:
Audio device: ATI R6xx HDMI

Memory:
RAM: 3680 Mb

Miscellaneous:
UI Language: English
LANG: en_CA.UTF-8
Microphone: Not set
Total Hard Disk Space Available: 363270 Mb
Largest Free Hard Disk Block: 50991 Mb

Installed software:

Recent Failure Reports:

RReasoning-Technology 2013-01-14 github

Alright! it asked me to download a new client - and then it worked! .. first video game of this type I have ever played. ... It was a humbling experience but a lot of fun ..

Jjorgenpt 2013-02-15 github

Issue transferred to ValveSoftware/Source-1-Games#66.

This issue is closed - continue conversation there.

Nothing extracted yet.