protonscr

Tom Clancy's Splinter Cell: Conviction: Failed to request product key from Steam (appID33220)

steamclosed
ValveSoftware/steam-for-linux#5672 · opened 2018-08-24 by priand1 · updated 2018-08-24 · 2 comments · github
Ppriand1 2018-08-24 github

Your system information

  • Steam client version (build number or date): Aug 23 2018, at 19:47:27/1535062307
  • Distribution (e.g. Ubuntu): openSUSE Tumbleweed 20180820
  • Opted into Steam client beta?: [Yes/No] Yes
  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Hello All,

Tom Clancy's Splinter Cell: Conviction with DeLuxe Key bought on Steam on 11/27/2016.
(appID 33220)
Works on Windows Steam Client on Windows 7 for nearly two years now,

Installed on Linux Steam beta client with Proton enabled today.
When I start the game I only get the following message:

Failed to request product key from Steam, pleast try again in a few minutes.

After that I can only click OK and the game fails to start instead of working correctly.

There are no log files available.

Steps for reproducing this issue:

  1. Start Steam beta Client on Linux
  2. Choose "Tom Clancy's Splinter Cell: Conviction" in library
  3. Click "Play"
Kkisak-valve maintainer 2018-08-24 github

Hello @FreigeistZ, issues with games that use Proton are being tracked in its issue tracker. Let's track this issue at https://github.com/ValveSoftware/Proton/issues/456.

Ppriand1 2018-08-24 github

Alright, thanks kisak

Upstream links