Civilization 6 failed to start on Ubuntu 18.04

steamclosed 3rd party gameDistro Family: Ubuntu

ValveSoftware/steam-for-linux#5790 · opened 2018-09-27 by kirkins · updated 2021-03-19 · 8 comments · github

Kkirkins 2018-09-27 github

Your system information

Steam client version (build number or date): Sep 8th, 2018
Distribution (e.g. Ubuntu): Ubuntu 18.04
Opted into Steam client beta?: [Yes/No] No
Have you checked for system updates?: [Yes/No] Yes

I'm trying to run Civilization 6 from steam. I get a message saying "an unrecoverable error has occured, and civilization 6 cannot continue".

I'm looking through some solutions here, where I found that I could run the Civ6 executable directly from the directory ~/.steam/steam/steamapps/common/Sid Meier's Civilization VI.

When I run it from that directory in terminal I get back:

./Civ6: error while loading shared libraries: libopenal.so.1: cannot open shared object file: No such file or directory

I found some similar questions which recommend installing various packages but none of them have worked.

Kkisak-valve maintainer 2018-09-27 github

Hello @kirkins, odds are you're getting a false lead to follow because the game is not being run with the steam runtime. When run from steam, ~/.steam/error.log may collect a hint as to what has gone wrong.

Alternatively, what does ~/.steam/ubuntu12_32/steam-runtime/run.sh ./Civ6 put in the terminal spew?

Kkirkins 2018-09-27 github

@kisak-valve my steam has a different file structure. There is a log folder with a bunch of txt files but none with error in the name.

When I use ~/.steam/steam/ubuntu12_32/steam-runtime/run.sh ./Civ6 I get:

[S_API FAIL] SteamAPI_Init() failed; no appID found.
Either launch the game from Steam, or put the file steam_appid.txt containing the correct appID in your game folder.
[S_API FAIL] SteamAPI_Init() failed; no appID found.

Kkisak-valve maintainer 2018-09-28 github

Okay, then the general terminal log will be at /tmp/dumps/<username>_stdout.txt.

Kkirkins 2018-09-28 github

@kisak-valve made a mistake, I forgot I updated to 18.04.

The /tmp/dumps/<username>_stdout.txt reads:

Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!

Aairv 2018-10-04 github

It's was the same problem for me. I updated Ubuntu 16.04 to 18.04 and now I have the message ""an unrecoverable error has occured, and civilization 6 cannot continue".

Civ 6 was working perfectly in Ubuntu 16.04.

Kkisak-valve maintainer 2021-02-12 github

Hello @kirkins, @airv, are either of you still experiencing this issue on an up to date system?

Re-reading this issue report, there's no real hints to ponder on how this game failed to run. It may be worthwhile to also mention this issue to the game's dev(s) if it hasn't been already.

Aairv 2021-02-15 github

It's working now. I have no more problem with the game.

Kkisak-valve maintainer 2021-03-19 github

Thanks for retesting, closing.

Nothing extracted yet.