protonscr

Steam crash when trying login

steamclosed Steam clientDistro Family: Ubuntu
ValveSoftware/steam-for-linux#5912 · opened 2018-11-21 by Belsebot · updated 2021-04-09 · 7 comments · github
BBelsebot 2018-11-21 github

Your system information

  • Steam client version (build number or date): 1541819448
  • Distribution (e.g. Ubuntu): Ubuntu 16.04
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

I try login into client and it just shutdowns
still my friend can login to steam with same computer
I can start game and i can install game with my account if i have shortcut on my desktop
but if try to go client it will shutdowns

i have removed .steam folder which holds userdata folder
i have removed and installed whole steam
i tried steam --reset it gives me error it cant do

aki@valhala:~$ steam
Running Steam on ubuntu 16.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
[2018-11-21 18:08:37] Startup - updater built Nov 10 2018 02:44:20
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2018-11-21 18:08:37] Checking for update on startup
[2018-11-21 18:08:37] Checking for available updates...
[2018-11-21 18:08:37] Downloading manifest: client-download.steampowered.com/client/steam_client_ubuntu12
[2018-11-21 18:08:37] Download skipped: /client/steam_client_ubuntu12 version 1541819448, installed version 1541819448
[2018-11-21 18:08:37] Nothing to do
[2018-11-21 18:08:37] Verifying installation...
[2018-11-21 18:08:37] Performing checksum verification of executable files
[2018-11-21 18:08:40] Verification complete
///---this is where starting ends

aki@valhala:~$ steam --reset
Error: Couldn't find bootstrap, it's not safe to reset Steam. Please contact technical support.
aki@valhala:~$

parts from error.log
ExecCommandLine: "'/home/aki/.steam/ubuntu12_32/steam'"
terminate called after throwing an instance of 'std::runtime_error'
what(): locale::facet::_S_create_c_locale name not valid
assert_20181117223408_1.dmp[839]: Uploading dump (out-of-process)
/tmp/dumps/assert_20181117223408_1.dmp
/home/aki/.steam/steam.sh: line 889: 741 Aborted (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
[1117/223418.736967:INFO:crash_reporting.cc(239)] Crash reporting enabled for process: renderer
assert_20181117223408_1.dmp[839]: Finished uploading minidump (out-of-process): success = yes
assert_20181117223408_1.dmp[839]: response: CrashID=bp-c2970580-ba84-43b6-8fbf-a8e762181117
assert_20181117223408_1.dmp[839]: file ''/tmp/dumps/assert_20181117223408_1.dmp'', upload yes: ''CrashID=bp-c2970580-ba84-43b6-8fbf-a8e762181117''

Steps for reproducing this issue:

  1. Start steam
  2. Enter username and password
  3. Crash
Kkisak-valve maintainer 2018-11-21 github

Possibly another iteration of #5859.

BBelsebot 2018-11-22 github

Possibly another iteration of #5859.

except my friend can login with same computer

Aan0nfunc 2018-11-22 github

Possibly have the same problem on Arch, happened just today when I was in-game, steam just crashed together with the game and now it crashes every time I try to login.

Distro: Archlinux
Log: https://gist.github.com/AnonFuncsAreAwesome/f3b439cbdfe520ba982a5a6607bc69f8

Attaching the dump.
crash_20181122163251_1.zip

Kkisak-valve maintainer 2018-11-22 github

For reference, the attached minidump is a SIGABRT in linux-gate.so.

BBelsebot 2018-11-23 github

I got it working but still cant understand why my friend can login while i cant
it was locale setup
LC_ALL= was empty and i did sudo dpkg-reconfigure locales
and that worked

Ddexmorph 2018-11-24 github

same for me.

Linux version:
dexmorph@laser:$ lsb_release -a
LSB Version: core-9.20160110ubuntu5-amd64:core-9.20160110ubuntu5-noarch:security-9.20160110ubuntu5-amd64:security-9.20160110ubuntu5-noarch
Distributor ID: Ubuntu
Description: Ubuntu 17.10
Release: 17.10
Codename: artful
dexmorph@laser:$ uname -a
Linux laser 4.13.0-46-generic #51-Ubuntu SMP Tue Jun 12 12:36:29 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

Fix:
Fixing all "Cannot set" when running locale fixed the problem for me.
Followed this thread without the dpkg-reconfigure:
https://askubuntu.com/questions/710955/how-to-fix-en-de-utf-8-locales-warnings

Locale problems were there before but did not affect steam in the past. Problem occured after the last update (steam-runtime-beta-release_2018-10-24).

With kind regards
dex

Kkisak-valve maintainer 2021-04-09 github

Closing because this appears to have been a system config issue.

Nothing extracted yet.