protonscr

I can't send a support ticket with Steam client.

steamclosed Web Component
ValveSoftware/steam-for-linux#6319 · opened 2019-06-15 by MeGA-ct · updated 2021-11-06 · 3 comments · github
MMeGA-ct 2019-06-15 github

Your system information

Versión del sistema operativo:
Ubuntu 19.04 (64 bits)
Nombre de kernel: Linux
Versión de kernel: 5.0.0-16-generic
Editor de X Server: The X.Org Foundation
Versión de X Server: 12004000
Gestor X Window: GNOME Shell
Versión del runtime de Steam: jenkins-steam-runtime-beta-release_0.20190320.2

  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

I'm trying to create a support ticket for DOTA2 in steam client, but the client always fails to create the report with this message, and I did not have any large attachment.

Steps for reproducing this issue:

  1. Go to contact support:
    https://help.steampowered.com/es/wizard/HelpContactForTechnicalIssue?appid=570&issueid=702
  2. Fill the report and click send.
  3. Get this message (i have steam in spanish):
    CONTACTAR AL EQUIPO DE SOPORTE DE STEAM
    Hubo un problema al enviar tu solicitud de ayuda al equipo de Soporte de Steam. Vuelve a intentarlo dentro de unos minutos.

Si estás intentando añadir archivos adjuntos de gran tamaño, prueba a enviar la solicitud sin ellos y a añadirlos a esta más tarde.

Kkisak-valve maintainer 2021-11-05 github

Hello @MeGA-ct, are you still experiencing this issue on an up to date system?

MMeGA-ct 2021-11-06 github

Hello, I tested this and it created this Ticket ID:
HT-FQQK-KDT4-RW4V.

But now i use
Versión del sistema operativo:
"Manjaro Linux" (64 bits)
Nombre de kernel: Linux
Versión de kernel: 5.9.16-1-MANJARO
Editor de X Server: The X.Org Foundation
Versión de X Server: 12101002
Gestor X Window: GNOME Shell
Versión del runtime de Steam: steam-runtime_0.20211102.0

If you need it, I can try it on the last Ubuntu version.

Kind regards.

Kkisak-valve maintainer 2021-11-06 github

Thanks for retesting, closing as fixed some time ago.

Nothing extracted yet.