protonscr

Steam cloud not syncing save data, can't upload screenshots

steamclosed Steam client
ValveSoftware/steam-for-linux#6334 · opened 2019-06-22 by langurmonkey · updated 2019-07-18 · 4 comments · github
Llangurmonkey 2019-06-22 github

Your system information

  • Steam client version (build number or date): June 17, 2019 at 23:31:27, API v018
  • Distribution (e.g. Ubuntu): Arch Linux
  • Opted into Steam client beta?: [No]
  • Have you checked for system updates?: [Yes]

Please describe your issue in as much detail as possible:

Since a few days ago I can't upload screenshots nor does steam cloud sync the game save data.

Steps for reproducing this issue:

  1. Open Steam client
  2. Try uploading screenshot
  3. Get fail message (see attached screenshot)

Screenshot of error

screenshots_error

Log

Here is an extract of ~/.local/share/Steam/log/cloud_log.txt with the relevant upload log.

[2019-06-22 16:50:04] Starting screenshot upload job.

[2019-06-22 16:50:04] [GameID 292030] Processing screenshot #1/1 - 292030/screenshots/20190621234014_1.jpg
[2019-06-22 16:50:04] [AppID 760] HTTP upload for file '292030/screenshots/20190621234014_1.jpg' beginning . . .
[2019-06-22 16:50:30] [AppID 760] HTTP upload for file '292030/screenshots/20190621234014_1.jpg' (offset=0, length=427246) to host 'steamclouduseast.blob.core.windows.net', path /cloud/53/61/CA/05/760/02B_3_1B330FD3_6C742_1.dat - timed out.
[2019-06-22 16:50:31] [GameID 292030] Uploading 292030/screenshots/20190621234014_1.jpg finished with result Failure
[2019-06-22 16:50:31] BUploadScreenshot - BYieldingUploadSingleFile failed for 292030/screenshots/20190621234014_1.jpg
[2019-06-22 16:50:31] Screenshot upload job complete - uploaded 0 of 1
Kkisak-valve maintainer 2019-06-22 github

Hello @langurmonkey, what kernel version are you using? Is the output of nstat -az | grep -i wqueue greater than zero and increasing when steam tries to sync?

Llangurmonkey 2019-06-22 github

Hi there. Kernel is 5.1.12-arch1-1-ARCH. The command

watch -n 1 "netstat -az | grep -i queue"

does indeed increase from 0 till 7. When the upload fails it looks like this:

TcpExtTCPWqueueTooBig           7                  0.0

Is this related to #6326?

Kkisak-valve maintainer 2019-06-22 github

It reads like the same issue to me, should be fixed with the 5.1.14 kernel release.

Llangurmonkey 2019-06-24 github

Confirmed, kernel 5.1.14-arch1-1-ARCH fixes the issue.

Nothing extracted yet.