protonscr

Steam loses internet connection and turns off computer while playing dying light

steamclosed 3rd party gameDistro Family: Ubuntu
ValveSoftware/steam-for-linux#6356 · opened 2019-07-02 by bearcomesout · updated 2021-12-31 · 5 comments · github
Bbearcomesout 2019-07-02 github

Your system information:

memory: 32G, Processor: Intel core i7-8750H CPU @2.2-GHz x 12, Graphics: GeForcde GTX 1050 Ti with Max-Q Design/PCIe/SSE2, GMONE: 2.28.2, OS Type: 64-bit, Disk: 1 TB

  • Steam client version (build number or date): June 17, 2019
  • Distribution (e.g. Ubuntu): Ubuntu 18.04.2 LTS
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Steps for reproducing this issue:

  1. Play Dying Light
  2. Start Campaign/Regular game
  3. Play for 3-5 minutes until a message/pop-up says steam has lost internet connection.
  4. Laptop turns off after 10-15 seconds of seeing the pop-up.

So far this is only happening on "Dying Light" while playing. I have other games that I can play and not have this issue happen.

My settings for gameplay on dying light options are for best gameplay.

Kkisak-valve maintainer 2019-07-02 github

Hello @bearcomesout, this reads like a thermal management issue. Are you able to ssh into the laptop and keep an eye on temperatures and dmesg?

Bbearcomesout 2019-07-02 github

I am a complete newbie. Would you be able to tell me how to do that? Any help is greatly appreciated.

Bbugz8unny69 2019-07-03 github

Hello there,

Do you have a second machine or a phone with SSH client app? See https://linuxize.com/post/how-to-enable-ssh-on-ubuntu-18-04/ and https://itsfoss.com/monitor-cpu-gpu-temp-linux/.

Cheers

Kkisak-valve maintainer 2021-11-26 github

Hello @bearcomesout, are you still experiencing this issue on an up to date system?

Kkisak-valve maintainer 2021-12-31 github

Closing pending feedback.

Nothing extracted yet.