protonscr

Steam crashes at startup - Ubuntu 18.04

steamclosed Distro Family: UbuntuDistro-provided steam package
ValveSoftware/steam-for-linux#6366 · opened 2019-07-06 by GirardR1006 · updated 2019-12-13 · 4 comments · github
GGirardR1006 2019-07-06 github

Your system information

  • Steam client version (build number or date): 06/07/2019
  • Distribution (e.g. Ubuntu): Ubuntu 18.04 LSTS
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes, updated

Please describe your issue in as much detail as possible:

Installed Steam from the official repositories, installation goes well but then the client does not display login prompt. Here is the terminal output:

$ steam
Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
[2019-07-06 20:05:59] Startup - updater built Jun 17 2019 23:31:08
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2019-07-06 20:05:59] Checking for update on startup
[2019-07-06 20:05:59] Checking for available updates...
[2019-07-06 20:05:59] Downloading manifest: client-download.steampowered.com/client/steam_client_ubuntu12
[2019-07-06 20:05:59] Download skipped: /client/steam_client_ubuntu12 version 1560817063, installed version 1560817063
[2019-07-06 20:05:59] Nothing to do
[2019-07-06 20:05:59] Verifying installation...
[2019-07-06 20:05:59] Performing checksum verification of executable files
[2019-07-06 20:06:00] Verification complete

I then tried to launch steam within the steam launch script ~./steam/steam.sh, output below

.steam/steam.sh 
Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
[2019-07-06 19:40:44] Startup - updater built Jun 17 2019 23:31:08
Installing breakpad exception handler for appid(steam)/version(1560817063)
Looks like steam didn't shutdown cleanly, scheduling immediate update check
Installing breakpad exception handler for appid(steam)/version(1560817063)
[2019-07-06 19:40:44] Checking for update on startup
[2019-07-06 19:40:44] Checking for available updates...
[2019-07-06 19:40:44] Downloading manifest: client-download.steampowered.com/client/steam_client_ubuntu12
Installing breakpad exception handler for appid(steam)/version(1560817063)
[2019-07-06 19:40:44] Download skipped: /client/steam_client_ubuntu12 version 1560817063, installed version 1560817063
[2019-07-06 19:40:44] Nothing to do
[2019-07-06 19:40:44] Verifying installation...
[2019-07-06 19:40:44] Performing checksum verification of executable files
[2019-07-06 19:40:45] Verification complete
Gtk-Message: 19:40:45.109: Failed to load module "gail"
Gtk-Message: 19:40:45.109: Failed to load module "atk-bridge"
crash_20190706194044_1.dmp[3026]: Uploading dump (out-of-process)
/tmp/dumps/crash_20190706194044_1.dmp
.steam/steam.sh : ligne 712 :  3017 Erreur de segmentation  (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"

Core dump file is here: https://framadrop.org/r/Rdl11aSrxd#H99TWTkBstpx9Bm50RNZvL4HR+YhF1Hynij8LUEd/+g=

Multiple reinstallations did not fix the issue.

I am under the Nouveau drivers, since Nvidia settings somehow break my desktop environment. CPU is an Intel Core i7 current generation, GPU is an Nvidia Quadro P1000

Steps for reproducing this issue:

  1. Install steam from the official ubuntu repositories
  2. Launch steam in the command line
Kkisak-valve maintainer 2019-07-06 github

Hello @GirardR1006, can you check if any 32 bit OpenGL application like glxinfo from mesa-utils:i386 works?

The attached minidump is a SIGSEGV in libc-2.27.so coming from i965_dri.so, when combined with your description hints that your system is an Optimus laptop.

This reads like https://github.com/ValveSoftware/steam-for-linux/issues/6298#issuecomment-497958153 and others linked to #4768.

GGirardR1006 2019-07-07 github

Hello,

I actually reinstalled the nvidia drivers ( nvidia-driver-430 on my distribution), which did not allowed me to log in on my session at first. I then used prime-select intel to see if I would at least be able to use my iGPU to run steam, and I was indeed able to login and launch steam.

I got access to a runtime (steam-runtime-heavy), and I was able to log in successfully and play for a bit.

From my side, the issue is solved. I will keep it open for one or two days if you need some additional informations, and I will close it afterwards :)

Ddror-g 2019-12-13 github

I got the same issue after updating from nvidia-driver-435 (propriety, ubuntu-updates repo) to nvidia-driver-440 (open-source, nvidia cuda repo).

Kkisak-valve maintainer 2019-12-13 github

Hello @dror-g, sounds like you've encountered #5778, not the issue reported here.

Upstream links