protonscr

Steam crashes when downloading/installing game. Segmentation Fault - Lost Connection to database

steamclosed Steam clientDistro Family: Ubuntu
ValveSoftware/steam-for-linux#6472 · opened 2019-08-27 by Reichardt · updated 2023-06-02 · 4 comments · github
RReichardt 2019-08-27 github

Your system information

  • Steam client version (build number or date): 1566431379
  • Distribution (e.g. Ubuntu): PopOS 19.04
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes

System Information:

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:         Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
    CPU Family:  0x6
    CPU Model:  0x3a
    CPU Stepping:  0x9
    CPU Type:  0x0
    Speed:  3900 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Pop!_OS 19.04 (64 bit)
    Kernel Name:  Linux
    Kernel Version:  5.0.0-25-generic
    X Server Vendor:  The X.Org Foundation
    X Server Release:  12004000
    X Window Manager:  GNOME Shell
    Steam Runtime Version:  steam-runtime_0.20190711.3

Video Card:
    Driver:  NVIDIA Corporation GeForce GTX 970/PCIe/SSE2
    Driver Version:  4.6.0 NVIDIA 430.34
    OpenGL Version: 4.6
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 144 Hz
    VendorID:  0x10de
    DeviceID:  0x13c2
    Revision Not Detected
    Number of Monitors:  2
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 3840 x 1080
    Primary Display Size: 20.51" x 11.54" (23.50" diag)
                                            52.1cm x 29.3cm (59.7cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 4096 MB
    Supported MSAA Modes:  2x 4x 8x 16x 

Sound card:
    Audio device: Realtek ALC887-VD

Memory:
    RAM:  15982 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Total Hard Disk Space Available:  111116 Mb
    Largest Free Hard Disk Block:  75541 Mb
    VR Headset: None detected

Please describe your issue in as much detail as possible:

I just installed steam from the .deb linked on his github page (here).
When I try to install a game (in this case dota 2), steam crashes a few seconds after the download starts. When I re-launch steam the progress on the download is kept, but it keeps crashing.

If I don't start any game installs, steam does not crash.

Terminal output:

Installing breakpad exception handler for appid(steam)/version(1566431379)
PNG load warning Interlace handling should be turned on when using png_read_image
crash_20190827172605_1.dmp[14170]: Uploading dump (out-of-process)
/tmp/dumps/crash_20190827172605_1.dmp
crash_20190827172605_1.dmp[14170]: Finished uploading minidump (out-of-process): success = yes
crash_20190827172605_1.dmp[14170]: response: CrashID=bp-e0fcbdcd-045b-4910-b18f-21c902190827
crash_20190827172605_1.dmp[14170]: file ''/tmp/dumps/crash_20190827172605_1.dmp'', upload yes: ''CrashID=bp-e0fcbdcd-045b-4910-b18f-21c902190827''
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
Installing breakpad exception handler for appid(steam)/version(1566431379)
/home/nikolajreichardt/.local/share/Steam/steam.sh: line 720: 14009 Segmentation fault      (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
[0827/172651.093929:ERROR:local_storage_context_mojo.cc(706)] Lost connection to database

Steps for reproducing this issue:

  1. Launch Steam
  2. Start installing game
  3. Steam crashes after 5-10 seconds.
Kkisak-valve maintainer 2021-12-24 github

Hello @Reichardt, are you still experiencing this issue on an up to date system?

Kkisak-valve maintainer 2022-01-28 github

Closing pending feedback.

MMunchieman321 2023-06-02 github

Ping for read, I am having the same issue.

MMunchieman321 2023-06-02 github

Nothing extracted yet.