protonscr

Steam client losing connection in kubuntu 19.10

steamclosed Steam clientDistro Family: Ubuntu
ValveSoftware/steam-for-linux#6909 · opened 2020-02-17 by jasoncollege24 · updated 2022-07-09 · 8 comments · github
Jjasoncollege24 2020-02-17 github

Your system information

CPU - Intel core i7 4790 @3.6GHtz (4 cores, 8 threads)
RAM - 32GB Dual-Channel
Graphics - NVidia GeForce GTX 1080 (8GB) with proprietary driver 435
Network - Gigabit Ethernet port, with autonegotiaton enabled, and gigabit internet
Disk space - LOTS

  • Steam client version (build number or date): Feb 11 2020, at 19:27:00
  • Distribution (e.g. Ubuntu): Kubuntu 19.10
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes (checked daily)

Please describe your issue in as much detail as possible:

Expected behavior: Steam client remains online in friend list, store, overlay, and online games for as long as it's open, if not started in offline mode.

Actual behavior: Steam client consistently loses connection, after a time. Restarting the client restores connection temporarily.

This happens, whether installed via the apt package manager, or a .deb download from the steam website.

Steps for reproducing this issue:

  1. Install Steam
  2. Open Steam, and login
  3. Use steam for a while (includes installing/uninstalling/playing games, using the store, or friend list)

Need more info? Let me know. Thanks.

Ssharkguto 2020-02-17 github

its working fine using ubuntu 18.04.... maybe can be a networking issue from your side.

Better you provide some hardware information with dmidecode, lspci,...

try to issue netstat -s | egrep -i 'loss|retran' ... could help

Jjasoncollege24 2020-02-18 github

This is the only thing having any connection issues. All other internet software, and devices are working as intended across the entire network, including this machine. Steam connection works normally in Wine, and in Windows 10 on the same machine.

Results of dmidecode here

Results of lspci here

Results of the netstat is below
138894 segments retransmitted
TCPLostRetransmit: 92130
11 fast retransmits
TCPLossProbes: 23394
TCPLossProbeRecovery: 14
TCPSynRetrans: 428

Jjasoncollege24 2020-04-18 github

updating this issue, because it's still happening, even after changing operating systems.
this didn't happen on an install of kubuntu 19.04, or the first install of 19.10 (even when that OS crashed), but it started happening on a second install of 19.10, and now in Pop_OS 19.10.

?ghost 2020-05-06 github

Are you using wifi or ethernet? If you have a modem, see if you can check its diagnostic logs for any recent messages. For example if it renegotiates with DSLAM/CMTS/OLT regularly, could indicate Internet connection problem. Could also be overheating router or modem.

You can also check dmesg and journalctl for messages about your wifi/ethernet adapter. I imagine I217 is well supported being an Intel NIC, but sometimes Intel wifi can misbehave. For example I have had Intel 6205 lose connection but report to OS that it was connected.

journalctl -u NetworkManager -b messages since last boot
journalctl -u NetworkManager -n 100 last 100 messages

Jjasoncollege24 2020-05-06 github

it's looking like the issue resolved itself. It kept happening for a few more days, then I've seen it maybe once in the last 2 weeks. Thanks for the help.

Kkisak-valve maintainer 2022-07-08 github

Hello @jasoncollege24, have you seen this issue since your last comment?

Jjasoncollege24 2022-07-09 github

Not that I can recall, but I'm also using 22.04 now. Still want me to test, despite version change?

Kkisak-valve maintainer 2022-07-09 github

Thanks for the feedback. Since it's working for you there's no real point.

Nothing extracted yet.