protonscr

Only sell Linux games in the store that are known to work.

steamclosed reviewed
ValveSoftware/steam-for-linux#748 · opened 2013-01-19 by MichaelJCole · updated 2013-01-24 · 11 comments · github
MMichaelJCole 2013-01-19 github

There's a list of games that are known to work. Have the "Linux" button on the bar go to that list.

https://support.steampowered.com/kb_article.php?ref=8495-OKZC-0159

If you still want to link to the store, do it from that list. It will save you all the bug reports that are obviously irritating some of your users.

Mike

see: https://github.com/ValveSoftware/steam-for-linux/issues/744#issuecomment-12454042

Rroman-bronis 2013-01-19 github

There is "Linux" tab in Steam store already and there are only supported games AFAIK.

Mmdaffin 2013-01-19 github

@roman-bronis the problem is some of the games that are listed to work on linux in steam do not actually work yet.

MMichaelJCole 2013-01-19 github

More to the point, Steam is SELLING them on it's linux store page as working on Linux, when they clearly don't.

Continuing to sell something that is known to be broken is fraud.

Rroman-bronis 2013-01-19 github

@james147 my experience: You have to knock on right doors. The Polynomial wasn't downloading/installing at day 1, I e-mailed developer and he (or Valve, not sure) fixed it in next day. Same story with Penumbra: Requiem but we had to wait a little longer.
@MichaelJCole I bought Cubemen and it's not working for me. Instead of crying around I investigated. I found out that it's working on my laptop so something was wrong on my end. I e-mailed developer and they are working on it... (it is Ati related and affecting more people)

Steam for Linux is in beta. You have to deal with that not everything will be working perfect (selling not-working games included). You can try to ask for refund, but you knew Steam for Linux is in beta, so...

Sorry for sad news. I just hope your problems will be solved soon.

Jjohndrinkwater 2013-01-19 github

@MichaelJCole this is still an open beta, and there are some issues still, please do not get unreasonable.
However, a few 3rd party games have library issues that are yet to be pushed as updates to Steam.

Polynomial - the fix is simple - http://www.reddit.com/r/linux_gaming/comments/15xz1b/the_polynomial_now_works_on_linux_and_is_75_off/c7qxcdo
Superbrothers - the fix is simple - https://github.com/ValveSoftware/steam-for-linux/issues/439#issuecomment-11862232
Hacker Evolution Duality - the fix is simple - https://github.com/ValveSoftware/steam-for-linux/issues/714#issuecomment-12298474

For the other games, if you cannot run them you need to provide: your system information, any debug/output you might get when loading the client, and we can find a resolution that results in: steam getting fixed or games getting fixed.

MMichaelJCole 2013-01-19 github

@roman-bronis I'm not crying and I didn't ask for a refund - that's in your own mind.

@johndrinkwater Thanks for the tips and the offer to help with debugging.

My request is that you show the list of working games up front before checkout.

I'm unclear as to why you're so threatened by this request that you're resorting to personal attacks: "crying", "unreasonable", "then tell me why you can't".

Rroman-bronis 2013-01-19 github

@MichaelJCole I never wanted to insult you. I'm not native speaker so I apologize if something was misunderstood. I was talking about my experience. Also, I told you can ask (no that you did) for refund, which is perfectly ok.

on-topic: the thing is, with games in Linux tab you have games which should be compatible and Valve and game developer provide support for these games. So if you have problems with supported games you are more then welcome to create issues here. However, as johndrinkwater said, please provide additional information so someone can identify problem and help.

MMrSchism 2013-01-19 github

To make a few points: The games may be in beta, but are available for the Steam for Linux client. This means you have to have beta access to their game, not just the Steam client... which is also in beta.

Furthermore, the ToS says the service is provided as-is. That means they can sell whatever they want, regardless of its quality and it is up to the consumer (people buying) to do due diligence and check to see if it works and that you meet the requirements (including any potentially necessary beta keys).

Speaking of the Steam Service Agreement, Section 2, part B says the following:

B. Beta Software Terms

Valve may from time to time make software accessible to you via Steam prior to the general commercial release
of such software ("Beta Software"). You are not required to use Beta Software, but if Valve offers it, you may elect
to use it under the following terms. Beta Software will be deemed to be Software, and each item of Beta Software
provided will be deemed a Subscription for such Beta Software, with the following provisions specific to Beta
Software:

(i) your right to use the Beta Software is effective until the earliest occurrence of one of the following events: (a)
Valve ceases to make the Beta Software accessible to you; (b) Valve or one of its affiliates issues a final release
of the Software that corresponds to the Beta Software; or (c) Valve terminates your Account or the rights to use
the Beta Software pursuant to Section 10 (Term and Termination) below;
(ii) certain Beta Software may be made available to you subject to additional Subscription Terms to which you
must agree as a condition of use of the Beta Software;
(iii) Valve or any Valve affiliate may request or require that you provide suggestions, feedback, or data regarding
your use of the Beta Software, which will be deemed User Generated Information under Section 6 (User Generated
Information) below; and
(iv) in addition to the waivers and limitations of liability for all Software under Section 7 (Disclaimers; Limitations on
Liability; No Guarantees) below, you specifically acknowledge that Beta Software is not final and may create
incompatibilities or damage to your computer, data, and/or software. If you decide to install and/or use Beta
Software, it is entirely at your own risk.

Paying attention, of course, to the fourth provision.

In addition to THAT, section 7 (referenced in provision 4), states the following:

A. DISCLAIMERS.

VALVE AND ITS AFFILIATES AND SERVICE PROVIDERS EXPRESSLY DISCLAIM (I) ANY WARRANTY FOR
STEAM, THE SOFTWARE, AND THE SUBSCRIPTIONS, AND (II) ANY COMMON LAW DUTIES WITH
REGARD TO STEAM, THE SOFTWARE, AND THE SUBSCRIPTIONS, INCLUDING DUTIES OF LACK OF
NEGLIGENCE AND LACK OF WORKMANLIKE EFFORT. STEAM, THE SOFTWARE, THE SUBSCRIPTIONS,
AND ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS, "WITH ALL FAULTS" AND WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. ANY WARRANTY
AGAINST INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312 OF THE UNIFORM COMMERCIAL
CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE IS EXPRESSLY DISCLAIMED. ALSO,
THERE IS NO WARRANTY OF TITLE, NON-INTERFERENCE WITH YOUR ENJOYMENT, OR AUTHORITY IN
CONNECTION WITH STEAM, THE SOFTWARE, THE SUBSCRIPTIONS, OR INFORMATION AVAILABLE IN
CONNECTION THEREWITH. THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW.

Meaning that you get what you get.

MMichaelJCole 2013-01-19 github

"Meaning that you get what you get". And scene!

Hey guys, have a nice Saturday and good luck with your project :-)

MMrSchism 2013-01-19 github

My point was that you called it fraud when the possibility of the game not working is mentioned in an agreement you accepted and had to accept in order to play.

If you didn't read it, that's your own doing.

Ffrankc-valve maintainer 2013-01-24 github

Closing this bug because I don't see anything new that isn't being tracked elsewhere.
As far as the initial report for this bug, the Linux tab is the complete and tested (i.e. downloads properly from the Steam store page) list of games for Linux. The content for the support article is generated from this list whenever I hear about changes to the Linux games list therefore, it would be redundant to have the Linux tab go tot hat site (and incorrect as the list is generated form the Store's Linux games list).
Existing issues include:

  • earlier purchases of Linux games incorrectly being offered for download by the client
  • some issues around activation of individual keys
  • a few individual cases of non-Linux games available for download