protonscr

Steam is having trouble connecting to the steam servers

steamclosed Distro Family: Ubuntu
ValveSoftware/steam-for-linux#7493 · opened 2020-11-28 by khouriousgeorge · updated 2020-11-28 · 2 comments · github
Kkhouriousgeorge 2020-11-28 github

Your system information

  • Steam client version (build number or date): updater built Oct 28 2020 23:34:22
  • Distribution (e.g. Ubuntu): Ubuntu 18.04
  • Opted into Steam client beta?: Yes
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Launching steam from terminal launches the expected steam login window, but upon entering login information, a secondary window appears, saying that Steam is having trouble connecting to the steam servers. I have tried rebooting, uninstalling and reinstalling steam.

Terminal info:
khourious@khopen:~$ steam
Running Steam on ubuntu 18.04 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Steam client's requirements are satisfied
/home/khourious/.steam/ubuntu12_32/steam
[2020-11-27 18:57:52] Startup - updater built Oct 28 2020 23:34:22
/data/src/common/opensslconnection.cpp (1529) : Assertion Failed: unable to load trusted SSL root certificates
[2020-11-27 18:57:52] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2020-11-27 18:57:52] Using the following download hosts for Public, Realm steamglobal
[2020-11-27 18:57:52] 1. http://client-download.steampowered.com, /client/, Realm 'steamglobal', weight was 100, source = 'baked in'
[2020-11-27 18:57:52] 2. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2020-11-27 18:57:52] Verifying installation...
[2020-11-27 18:57:52] Verification complete
STEAM_RUNTIME_HEAVY: ./steam-runtime-heavy

Steps for reproducing this issue:

  1. Install steam 'sudo apt-get install steam'
  2. Launch steam 'steam'
  3. Login to pop up window
  4. Steam is having trouble connecting to the steam servers
Kkisak-valve maintainer 2020-11-28 github

Hello @khouriousgeorge, Assertion Failed: unable to load trusted SSL root certificates sounds similar to #6745. Does sudo apt install --reinstall ca-certificates have an effect?

Kkhouriousgeorge 2020-11-28 github

Yes. I can log in normally. Thank you.

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