protonscr

Steam (runtime) has no network; cannot update client or login

steamclosed Distro Family: Arch
ValveSoftware/steam-for-linux#7576 · opened 2020-12-29 by mlandalv · updated 2021-02-27 · 4 comments · github
Mmlandalv 2020-12-29 github

System information

  • Steam version: steam-1.0.0.68-1
  • Distro: Arch Linux (5.9.14-arch1-1)
  • Opted into Steam client beta?: No
  • Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

It all started when I was trying some games through Proton (Killing Floor 2 and GTA V), but I think the real problem is the Steam Client Runtime. Both games seemed to "start", but none of them had a network connection. Perhaps same issue as this where someone suggests that libgnutls fails to load which results in failed network attempts.

I searched around and someone suggested to use steam runtime instead of steam native which I was using, but same problem, still no network in Proton games.

Since I have the games on a separate drive I figured I might as well try a fresh install of Steam. So I deleted ~/.local/share/Steam and ~/.steam. Uninstalled steam-native-runtime and all of the dependencies that came along.

Now when I run the client it only shows a modal "Steam - Fatal Error": "Fatal Error: Steam needs to be online to update. Please confirm your network connection and try again."
image

Since Steam (runtime) worked when I had the steam-native-runtime installed, I assume some of its dependencies perhaps are required and should be bundled with the runtime? But I can't figure out which one. I'm guessing that if I get Steam Runtime to work, then perhaps the networking in Proton games will start working too.

List of my installed multilib packages 
lib32-alsa-plugins
lib32-attr
lib32-bzip2
lib32-curl
lib32-e2fsprogs
lib32-expat
lib32-icu
lib32-keyutils
lib32-krb5
lib32-libdrm
lib32-libelf
lib32-libffi
lib32-libglvnd
lib32-libgpg-error
lib32-libidn
lib32-libidn2
lib32-libldap
lib32-libpciaccess
lib32-libpsl
lib32-libssh2
lib32-libtasn1
lib32-libunistring
lib32-libunwind
lib32-libx11
lib32-libxau
lib32-libxcb
lib32-libxcrypt
lib32-libxdamage
lib32-libxdmcp
lib32-libxext
lib32-libxfixes
lib32-libxml2
lib32-libxshmfence
lib32-libxss
lib32-libxxf86vm
lib32-llvm-libs
lib32-lm_sensors
lib32-lz4
lib32-mesa
lib32-ncurses
lib32-nspr
lib32-nss
lib32-nvidia-utils
lib32-openssl
lib32-p11-kit
lib32-readline
lib32-sqlite
lib32-util-linux
lib32-vulkan-icd-loader
lib32-wayland
lib32-xz
lib32-zlib
lib32-zstd
steam

Steps for reproducing this issue

  1. Uninstall steam-native-runtime
  2. ~/.local/share/Steam and ~/.steam
  3. Run steam

What I've tried

So basically I've been trying to figure out if there is any so file missing.

Running steam and trying to figure out if something obvious is missing. No luck.

See output 
Running Steam on arch rolling 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Can't find 'steam-runtime-check-requirements', continuing anyway
/home/martin/.local/share/Steam/ubuntu12_32/steam
[2020-12-29 10:56:23] Startup - updater built Oct 28 2020 23:34:22
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
Installing breakpad exception handler for appid(steam)/version(0)
[2020-12-29 10:56:24] Loading cached metrics from disk (/home/martin/.local/share/Steam/package/steam_client_metrics.bin)
[2020-12-29 10:56:24] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2020-12-29 10:56:24] Using the following download hosts for Public, Realm steamglobal
[2020-12-29 10:56:24] 1. http://client-download.steampowered.com, /client/, Realm 'steamglobal', weight was 100, source = 'baked in'
[2020-12-29 10:56:24] 2. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
Installing breakpad exception handler for appid(steam)/version(1.0)
[2020-12-29 10:56:24] Verifying installation...
[2020-12-29 10:56:24] Unable to read and verify install manifest /home/martin/.local/share/Steam/package/steam_client_ubuntu12.installed
[2020-12-29 10:56:24] Verification complete
[2020-12-29 10:56:24] Downloading Update...
[2020-12-29 10:56:24] Checking for available update...
[2020-12-29 10:56:24] Downloading manifest: client-download.steampowered.com/client/steam_client_ubuntu12
Installing breakpad exception handler for appid(steam)/version(1.0)
[2020-12-29 10:56:24] Download failed: http error 0 (client-download.steampowered.com/client/steam_client_ubuntu12)
[2020-12-29 10:56:24] Downloading manifest: media.steampowered.com/client/steam_client_ubuntu12
[2020-12-29 10:56:24] Download failed: http error 0 (media.steampowered.com/client/steam_client_ubuntu12)
[2020-12-29 10:56:24] DownloadManifest - exhausted list of download hosts
[2020-12-29 10:56:24] failed to load manifest from buffer.
[2020-12-29 10:56:24] Failed to load manifest
[2020-12-29 10:56:24] Error: Download failed: http error 0
[2020-12-29 10:56:24] Saving metrics to disk (/home/martin/.local/share/Steam/package/steam_client_metrics.bin)
[2020-12-29 10:56:24] Error: Steam needs to be online to update.	 Please confirm your network connection and try again.
[2020-12-29 10:56:25] Shutdown
/data/src/tier0/threadtools.cpp (3658) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x58916ef0/0x0xf469ca'
/data/src/tier0/threadtools.cpp (3658) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x58916ef0/0x0xf469ca'
Installing breakpad exception handler for appid(steam)/version(1.0)
crash_20201229105626_5.dmp[15004]: Uploading dump (out-of-process)
/tmp/dumps/crash_20201229105626_5.dmp
crash_20201229105626_5.dmp[15004]: Finished uploading minidump (out-of-process): success = no
crash_20201229105626_5.dmp[15004]: error: Couldn't resolve host name
crash_20201229105626_5.dmp[15004]: file ''/tmp/dumps/crash_20201229105626_5.dmp'', upload no: ''Couldn't resolve host name''

crash_20201229105626_5.dmp.zip

Find missing runtime libraries

(As suggested in the Arch Wiki.)

cd ~/.steam/root/ubuntu12_32
file * | grep ELF | cut -d: -f1 | LD_LIBRARY_PATH=. xargs ldd | grep 'not found' | sort | uniq
[Empty result]

Running env DEBUGGER=gdb steam, then typing run

Since I have no idea how to use gdb that didn't give anything new.

See output 
Starting program: /home/martin/.local/share/Steam/ubuntu12_32/steam 
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
[2020-12-29 11:02:58] Startup - updater built Oct 28 2020 23:34:22
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
Installing breakpad exception handler for appid(steam)/version(0)
[2020-12-29 11:02:58] Loading cached metrics from disk (/home/martin/.local/share/Steam/package/steam_client_metrics.bin)
[2020-12-29 11:02:58] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2020-12-29 11:02:58] Using the following download hosts for Public, Realm steamglobal
[2020-12-29 11:02:58] 1. http://client-download.steampowered.com, /client/, Realm 'steamglobal', weight was 100, source = 'baked in'
[2020-12-29 11:02:58] 2. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[New Thread 0xf46d0ac0 (LWP 15563)]
Installing breakpad exception handler for appid(steam)/version(1.0)
[2020-12-29 11:02:58] Verifying installation...
[2020-12-29 11:02:58] Unable to read and verify install manifest /home/martin/.local/share/Steam/package/steam_client_ubuntu12.installed
[2020-12-29 11:02:58] Verification complete
[2020-12-29 11:02:58] Downloading Update...
[2020-12-29 11:02:58] Checking for available update...
[2020-12-29 11:02:58] Downloading manifest: client-download.steampowered.com/client/steam_client_ubuntu12
[New Thread 0xf43ffac0 (LWP 15564)]
Installing breakpad exception handler for appid(steam)/version(1.0)
[2020-12-29 11:02:58] Download failed: http error 0 (client-download.steampowered.com/client/steam_client_ubuntu12)
[2020-12-29 11:02:58] Downloading manifest: media.steampowered.com/client/steam_client_ubuntu12
[2020-12-29 11:02:58] Download failed: http error 0 (media.steampowered.com/client/steam_client_ubuntu12)
[2020-12-29 11:02:58] DownloadManifest - exhausted list of download hosts
[2020-12-29 11:02:58] failed to load manifest from buffer.
[2020-12-29 11:02:58] Failed to load manifest
[2020-12-29 11:02:58] Error: Download failed: http error 0
[2020-12-29 11:02:58] Saving metrics to disk (/home/martin/.local/share/Steam/package/steam_client_metrics.bin)
[2020-12-29 11:02:58] Error: Steam needs to be online to update.	 Please confirm your network connection and try again.
[Thread 0xf46d0ac0 (LWP 15563) exited]
[2020-12-29 11:03:22] Shutdown
[Thread 0xf43ffac0 (LWP 15564) exited]
/data/src/tier0/threadtools.cpp (3658) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x56a1aef0/0x0xf46d0a'
/data/src/tier0/threadtools.cpp (3658) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x56a1aef0/0x0xf46d0a'
/data/src/tier0/threadtools.cpp 3658 Assertion Failed: Illegal termination of worker thread 'Thread(0x0x56a1aef0/0x0xf46d0a'
Thread 1 "steam" received signal SIGTRAP, Trace/breakpoint trap.

I've tried the -tcp switch (#7232)

Same error; still no network.

Installing steam-native-runtime

Networking in the client and native game now works but networking in Proton doesn't.

Gist with my System Information

Mmlandalv 2020-12-31 github

I figured it out, see this thread over at the Arch Linux forum.

TL;DR;
When using systemd-networkd and systemd-resolved I had to install lib32-systemd for the Steam client to work. Still no network in Proton 5.13.
When I changed to dhcpcd, the network worked in both the Steam Client and Proton 5.13.

This issue can be closed.

Eernstp 2021-02-26 github

This looks exactly like my issue on Ubuntu. However installing libsystemd0:i386 did not solve it. What did you do afterwards exactly... ?

Mmlandalv 2021-02-27 github

I switched to dhcpcd instead. Fixed the network issues with Steam and proton.

Eernstp 2021-02-27 github

I solved my issue now, by installing nscd!
And yeah, I had the exact same thing with Steam and proton.
I have no idea why it helped, all getent hosts results look the same etc...

Proton versions

Upstream links