protonscr

Steam library blank.

steamopen Distro Family: UbuntuDistro-provided steam packageWeb Component
ValveSoftware/steam-for-linux#7732 · opened 2021-04-01 by Palomar-7478 · updated 2023-03-08 · 16 comments · github
PPalomar-7478 2021-04-01 github

Steam client version (3.23.21):
Distribution:Ubuntu(Pop Os)
Opted into Steam client beta?: No

If I start the Steam Client , all the tabs(library,store etc.) are black. After like a minute they turn grey , after that all of them start working , except the library.

Things I already tried:
-running steamwebhelper.sh | output:

STEAM_RUNTIME_HEAVY: ./steam-runtime-heavy
./steamwebhelper: error while loading shared libraries: libffi.so.6: cannot open shared object file: No such file or directory

-opting in/out of steam beta
-disabling hardware acceleration for the interaface
-just looking at the console | output: (repeating)
Forced create but already created for SharedObjectEvent

Steps for reproducing this issue:

  1. start Steam client
  2. wait a minute or two
  3. look at the library tab

Screenshot from 2021-04-01 00-35-24

Kkisak-valve maintainer 2021-04-01 github

Hello @PalomarLP, can you completely close Steam, then run steam from a terminal, and share a log of the terminal spew leading up to Forced create but already created for SharedObjectEvent in a gist?

Also, please copy your system information from Steam (Steam -> Help -> System Information) and put it in a gist, then include a link to the gist in this issue report.


[...]error while loading shared libraries: libffi.so.6 [...]

I think this is a false indicator from running steamwebhelper outside of its intended environment. This library should always be available from the LD_* Steam runtime, but that's not entirely setup when calling steamwebhelper.sh directly from a terminal.

PPalomar-7478 2021-04-01 github

Hello @PalomarLP, can you completely close Steam, then run steam from a terminal, and share a log of the terminal spew leading up to Forced create but already created for SharedObjectEvent in a gist?

Also, please copy your system information from Steam (Steam -> Help -> System Information) and put it in a gist, then include a link to the gist in this issue report.

Sure :),
https://gist.github.com/PalomarLP/4d957171e22da830d2cf42f016087131

System Information:

Computer Information:
Manufacturer: Unknown
Model: Unknown
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 3 3100 4-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4137 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Pop!_OS 20.10 (64 bit)
Kernel Name: Linux
Kernel Version: 5.11.0-7612-generic
X Server Vendor: The X.Org Foundation
X Server Release: 12009000
X Window Manager: GNOME Shell
Steam Runtime Version: steam-runtime_0.20210126.2

Video Card:
Driver: AMD AMD Radeon R7 200 Series (BONAIRE, DRM 3.40.0, 5.11.0-7612-generic, LLVM 11.0.0)
Driver Version: 4.6 (Compatibility Profile) Mesa 21.0.0
OpenGL Version: 4.6
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 143 Hz
VendorID: 0x1002
DeviceID: 0x6658
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary VRAM: 2048 MB

Sound card:
Audio device: ATI R6xx HDMI

Memory:
RAM: 15931 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
LANG: en_US.UTF-8
Total Hard Disk Space Available: 94965 Mb
Largest Free Hard Disk Block: 28138 Mb

Storage:
Number of SSDs: 0
SSD sizes: %s1
Number of HDDs: 0
HDD sizes: %s1

Kkisak-valve maintainer 2021-04-01 github

That terminal spew is shorter than I expected to read, perhaps the distro-provided Steam package is redirecting some of it to ~/.steam/error.log or maybe ~/.steam/debian-installation/error.log?

PPalomar-7478 2021-04-01 github

That terminal spew is shorter than I expected to read, perhaps the distro-provided Steam package is redirecting some of it to ~/.steam/error.log?

Dont think so ,there is no such file , there is only a text file called "bootstrap_log" in ~/.steam(logs) . In there are just entries from like 2 months ago

Kkisak-valve maintainer 2021-04-01 github

https://www.reddit.com/r/pop_os/comments/mgou2h/steam_black_screen_when_updating_kernel/ hints that this is a regression in Pop OS's kernel (or possibly their mesa 21.0.0 build) that went out yesterday (https://www.reddit.com/r/pop_os/comments/mgjlka/linux_511_and_mesa_210_released/).

PPalomar-7478 2021-04-01 github

https://www.reddit.com/r/pop_os/comments/mgou2h/steam_black_screen_when_updating_kernel/ hints that this is a regression in Pop OS's kernel (or possibly their mesa 21.0.0 build) that went out yesterday (https://www.reddit.com/r/pop_os/comments/mgjlka/linux_511_and_mesa_210_released/).

Possible , I did an Update Today. I'm not very familiar with kernel stuff though .Is there a way to resolve this without waiting for a patch?

Although this works ?:
steam -no-browser steam://open/minigameslist

Screenshot from 2021-04-01 03-30-31

PPalomar-7478 2021-04-01 github

https://www.reddit.com/r/pop_os/comments/mgou2h/steam_black_screen_when_updating_kernel/ hints that this is a regression in Pop OS's kernel (or possibly their mesa 21.0.0 build) that went out yesterday (https://www.reddit.com/r/pop_os/comments/mgjlka/linux_511_and_mesa_210_released/).

I had steam open for about half an hour now and it fixed itself???? After a restart it went back to being borked.

DDuder963 2021-04-06 github

I'm having a similar issue on Arch Linux. The description is exactly the same, but it doesn't seem to resolve itself. This issue started happening today

Steam Terminal Log: https://gist.github.com/Duder963/fa54bc1699c9361706999530e3573eb3

System Information: https://gist.github.com/Duder963/d6672229ff81045c42d38cb8086e1e89

Ccmdrogogov 2021-04-07 github

I have the same issue with Fedora for the past two weeks, 5.10 and 5.11 kernels.

I am seeing a lot of this:

.local/share/Steam/ubuntu12_64/steamwebhelper.sh: line 23: 11425 Segmentation fault (core dumped) ./steamwebhelper "$@"

Ccmdrogogov 2021-04-10 github

Fedora's Mesa update 20.3.5-2 seemed to resolve this for me.

Jjethrokuan 2021-07-06 github

Also seeing this issue, on Ubuntu 21.04. Here's a gist on the stdout running steam from the terminal.

https://gist.github.com/jethrokuan/b27022cd7c157abf581d7b54bfc5c6c6

The error message is a little misleading. the file exists, I guess it just doesn't run properly.

Aaenertia 2021-08-24 github

Confirmed happens (blank content view) on fedora 34/rawhide . Big picture mode works fine and games etc run. There are font rendering library missing symbol issues in the stdout and I have read previous reports indicating it is because the client is linked against an ancient version of said library that is now aging out from deprecation in most distros. Please fix.

Mmaclarel 2023-02-24 github

:wave: This still appears to be a problem on Arch/6.1.12-arch1-1 to some extent.

Entering and exiting Big Picture mode seems to resolve the issue temporarily, but it appears to correlate with Steam running at the time the system is put into a suspend via systemctl suspend.

The earlier mentioned log files don't seem to exist, and nothing is written to system logs.

LLuticus 2023-03-05 github

I experience this on Debian Bookworm. If a start steam up it's fine but if my computer goes to sleep it seems that when I go back to steam the library is blank. Other tabs, such as the store, seem to work.
image

LLuticus 2023-03-05 github

I disabled GPU accelerated rendering and so far my issue seems to have gone away. It may be there's an issue with that. In my case, I'm running an Nvidia 3090TI GPU so it could be an issue between interface GPU rendering and Nvidia drivers? For the record, I'm using Debian Bookworm with driver version 525.85.12 on this system.

image

We'll see if it continues to work ok or not, I suppose. So far so good.

Mmaclarel 2023-03-08 github

^ Disabling GPU accelerated rendering in web views also appears to have resolved this for me :crossed_fingers: Also on nVidia (4070Ti), and previously experienced this with a 2070 Super.

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