Cannot enter library in steam app

steamclosed Distro Family: UbuntuWeb Component

ValveSoftware/steam-for-linux#8018 · opened 2021-08-25 by IrenvanderBeekPXL · updated 2021-09-13 · 9 comments · github

IIrenvanderBeekPXL 2021-08-25 github

Your system information

Steam client version (build number or date): I think I installed it 2 weeks ago as of writing
Distribution (e.g. Ubuntu): Pop OS 20.04
Opted into Steam client beta?: [Yes/No] No
Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

I cannot open my library on the steam app, it just gives me a blank window

Steps for reproducing this issue:

Install steam
install game
open game library

Kkisak-valve maintainer 2021-08-25 github

Hello @IrenvanderBeekPXL, if you completely close Steam, then run steam from a terminal, does the terminal spew give a hint? Also, please copy your system information from Steam (Steam -> Help -> System Information) and put it in a gist, then include a link to the gist in this issue report.

EeNTi 2021-09-01 github

Having a similar issue:

https://gist.github.com/eNTi/86c2579af5dc46fab40a3d447578bc1a

STEAM_RUNTIME_HEAVY: ./steam-runtime-heavy ./steamwebhelper: symbol lookup error: /usr/lib/libfreetype.so.6: undefined symbol: hb_ot_tags_from_script_and_language

Kkisak-valve maintainer 2021-09-01 github

Hello @eNTi, you've encountered #7935, and not the issue reported here.

Rrvdwalt 2021-09-03 github

I believe I'm having the same issue as above, posting here instead of creating a new ticket. This might be considered a different issue as the above poster have stated he's opted out of beta while this is a beta participation issue for myself.

System Information:
Ubuntu 20.04.2 LTS (64 bit)
Kernel Name: Linux
Kernel Version: 5.4.0-80-generic
X Server Vendor: The X.Org Foundation
X Server Release: 12011000
X Window Manager: KWin
Steam Runtime Version: steam-runtime_0.20210817.0

Issue in Detail:
Upon opening the steam client all of the 'browser' windows are left blank (No content is loaded). Impacted areas includes but is not necessarily limited to 'Store', 'Library', 'Community', 'Profiles', Sales notifications on open. Dialogues like 'Settings' and 'Server List' are not impacted. Most recent games and applications can be run.

This is specific to the current Beta option, changing settings to opt out of the beta participation resolves the issue which results in runtime Version: Steam Runtime Version: steam-runtime_0.20210630.0

wrt. the above request to the running it via console there is no console output that would give any indication what could be the impacting factor.

Steps for reproducing this issue:
Enable beta participation.

IIrenvanderBeekPXL 2021-09-03 github

Hello. A possible hint steam gives in the terminal is
`STEAM_RUNTIME_HEAVY: ./steam-runtime-heavy

Forced create but already created for SharedObjectEvent`
My system information according to steam is here: https://gist.github.com/IrenvanderBeekPXL/0b5aee69b8290600bcc330777648f2e8

IIrenvanderBeekPXL 2021-09-03 github

And a little update, it does work sometimes, not always

QQwerty-Space 2021-09-03 github

I'm also having this issue:

It's like Steam has no access to the internet. Clicking "online" does nothing, the friends list doesn't open.

Steam output in terminal
https://yaso.su/ZEk3kEh5

Kkisak-valve maintainer 2021-09-03 github

Hello @Qwerty-Space, ./steamwebhelper: symbol lookup error: /usr/lib/libfreetype.so.6: undefined symbol: hb_ot_tags_from_script_and_language in your log points towards #7935, and not this issue report. Opt into Steam's client beta in the settings.

IIrenvanderBeekPXL 2021-09-13 github

And another update, I did a system upgrade, clean install and am using a different ssd, and it seems to not appear anymore...

Nothing extracted yet.