protonscr

Error on video playback in trailers

steamopen Big Picture
ValveSoftware/steam-for-linux#8313 · opened 2021-12-21 by zany130 · updated 2021-12-21 · 4 comments · github
Zzany130 2021-12-21 github

Your system information

https://gist.github.com/zany130/e0d01f4a7c28ce4d138efae1a37b55da

  • Steam client version (build number or date): Dec 16
  • Distribution (e.g. Ubuntu): Garuda Linux (arch based)
  • Opted into Steam client beta?: [Yes/No] Yes
  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

Issue: Videos of game trailers sometimes fail to play with a black screen that says error occured during playback

Expected: Videos play normally

Steps for reproducing this issue:

  1. set screen saver for big picture to TrailerTV or open a game's store page
  2. try to watch video in store page or let screensaver play
  3. See error
Kkisak-valve maintainer 2021-12-21 github

Hello @zany130, can you give some examples of Steam store videos that fail to play for you?

Zzany130 2021-12-21 github

This issues has been happening to me for a while and I thought there was already an open issue but couldn't find it. Don't remember which store page videos were having issues for me. I see the issue more in the TrailerTV screensaver I'll see if I can get a name of a game that gives that error and then it might be interesting to see if i can play the same games store page trailers

Kkisak-valve maintainer 2021-12-21 github

I can reproduce this issue with The Talos Principle VR and Half-Life - The Freeman Chronicles. Store videos work in Large mode, but not Big Picture mode.

We'll need a Steam dev to take a closer look at what the difference is between those and the majority of game trailers.

Zzany130 2021-12-21 github

Yep tried those games to i get the error occured during playback on there store page

Nothing extracted yet.