protonscr

Segmentation fault when opening chat with offline contact

steamclosed reviewedSteam client
ValveSoftware/steam-for-linux#835 · opened 2013-01-25 by deadmoto · updated 2013-02-03 · 8 comments · github
Ddeadmoto 2013-01-25 github
  1. Open Steam.
  2. Start chat with online contact.
  3. Send and receive few messages,
  4. Close chat
  5. When contact became offline, open chat again
    Using these steps I'm getting segfault each time I open non-empty chat with offline contact.
    Moreover, I'm getting segfault even after restart (just open Steam, then chat).

Console output:

System startup time: 10.51 seconds
Installing breakpad exception handler for appid(steam)/version(1359078420_client)
ExecCommandLine: "/home/deadmoto/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
Installing breakpad exception handler for appid(steam)/version(1359078420_client)
Installing breakpad exception handler for appid(steam)/version(1359078420_client)
Generating new string page texture 106: 256x256, total string texture memory is 2.42 MB
ExecSteamURL: "steam://open/friends"
Generating new string page texture 117: 64x256, total string texture memory is 2.49 MB
Generating new string page texture 118: 128x256, total string texture memory is 2.62 MB
Generating new string page texture 119: 48x256, total string texture memory is 2.67 MB
/home/deadmoto/.local/share/Steam/steam.sh: line 343:  3503 Segmentation fault      (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"

My hardware info:

Processor Information:
    Vendor:  GenuineIntel
    Speed: 2399 Mhz
    4 logical processors
    2 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 12.10 (32 bit)
    Kernel Name:  Linux
    Kernel Version:  3.5.0-22-generic
    X Server vendor:  The X.Org Foundation
    X Server release:  11300000

Video Card:
    Driver:  ATI Technologies Inc. AMD Radeon HD 6300M Series 

    Driver Version:  4.2.11903 Compatibility Profile Context
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x1002
    DeviceID:  0x68e4
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 13.54" x 7.64"  (15.51" diag)
                                            34.4cm x 19.4cm  (39.4cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC270

Memory:
    RAM:  1943 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  8063 Mb
    Largest Free Hard Disk Block:  3062 Mb

Installed software:

Recent Failure Reports:
Ddavidw-valve maintainer 2013-01-25 github

I couldn't immediately reproduce this. Do you have a crash ID you get when it crashes that you can give me?

Ddeadmoto 2013-01-26 github

Sorry, but I've not found any related data in steam.log and .crash files.
In terminal I'm getting the following:

ExecSteamURL: "steam://open/friends"
Generating new string page texture 130: 48x256, total string texture memory is 2.61 MB
Generating new string page texture 131: 64x256, total string texture memory is 2.67 MB
/home/deadmoto/.local/share/Steam/steam.sh: line 343:  3042 Segmentation fault      (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"

Also, I found that Steam crashes with all friends, not only I've talked before.
After last update problem was not disappear.
So, I can upload my .steam folder content somewhere so you can try to reproduce this problem using my data.

Ddavidcroda 2013-01-28 github

I think I am experiencing this same crash?

CAPIJobRequestUserStats - Server response failed 2
System startup time: 71.20 seconds
ExecCommandLine: "/home/dave/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
Installing breakpad exception handler for appid(steam)/version(1359221069_client)
ExecSteamURL: "steam://open/friends"
/home/dave/.local/share/Steam/steam.sh: line 343: 12646 Segmentation fault      (core dumped) $STEAM_DEBUGGER     "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"

It happens every time I go double click someone on my buddy list to send a message.

I am also running an ATI card. Did you install the drivers from source or use the repository version? I am using the repository version currently.

Please let me know what additional information I can provide. I tried looking around some of the logs in ~/.local/share/Steam but couldn't find anything relevant, and I do not know how to debug the crash .dmp files. I can attach some though if that would be helpful.

Ddavidcroda 2013-01-28 github

here is my info as well

Processor Information:
Vendor:  GenuineIntel
Speed: 3201 Mhz
8 logical processors
4 physical processors
HyperThreading:  Supported
FCMOV:  Supported
SSE2:  Supported
SSE3:  Supported
SSSE3:  Supported
SSE4a:  Unsupported
SSE41:  Supported
SSE42:  Supported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 12.10 (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.5.0-22-generic
    X Server vendor:  The X.Org Foundation
    X Server release:  11300000

Video Card:
    Driver:  ATI Technologies Inc. AMD Radeon HD 6900 Series

    Driver Version:  4.2.11903 Compatibility Profile Context
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x1002
    DeviceID:  0x6719
    Number of Monitors:  2
    Number of Logical Video Cards:  2
    Primary Display Resolution:  1920 x 1080
    Desktop Resolution: 3520 x 1080
    Primary Display Size: 23.54" x 13.23"  (26.97" diag)
                                        59.8cm x 33.6cm  (68.5cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC889

Memory:
    RAM:  9992 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  20158 Mb
    Largest Free Hard Disk Block:  17075 Mb

Installed software:

Recent Failure Reports:
    Mon Jan 28 04:10:40 2013 GMT: file ''/tmp/dumps/assert_20130127231037_1.dmp'', upload yes: ''CrashID=bp-97feff74-07d1-468f-a59b-8ad2e2130127''
Ddavidcroda 2013-02-02 github

Deadmoto can you edit the issue name to remove the part about offline contacts? I think we both confirmed this is an issue for online contacts as well.

Ddavidcroda 2013-02-02 github

Not sure if this was fixed, or it was an issue with my setup. But I am not having the issue anymore (fresh install).

Ddeadmoto 2013-02-02 github

I've just installed clean Linux Mint 14 and I also can't reproduce this issue.
Maybe we can close this thread?

Jjohndrinkwater 2013-02-03 github

Will close, if either of you have the issue again, please comment.

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