Unable to start steam client, no error output

steamclosed Distro Family: Ubuntu

ValveSoftware/steam-for-linux#8370 · opened 2022-01-30 by hnbnh · updated 2022-01-31 · 2 comments · github

Hhnbnh 2022-01-30 github

Your system information

Steam client version (build number or date):
Distribution (e.g. Ubuntu): Linux Mint 20.3
Opted into Steam client beta?: No
Have you checked for system updates?: Yes

Please describe your issue in as much detail as possible:

Steam won't start even though there's no error output, I already reinstalled it but no luck :(

Steps for reproducing this issue:

Run steam in terminal
Here is the output:

[2022-01-30 17:44:22] Startup - updater built Jan 16 2022 17:34:43
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2022-01-30 17:44:23] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2022-01-30 17:44:23] Using the following download hosts for Public, Realm steamglobal
[2022-01-30 17:44:23] 1. http://media.steampowered.com, /client/, Realm 'steamglobal', weight was 1, source = 'baked in'
[2022-01-30 17:44:23] Checking for update on startup
[2022-01-30 17:44:23] Checking for available updates...
[2022-01-30 17:44:23] Downloading manifest: http://media.steampowered.com/client/steam_client_ubuntu12
[2022-01-30 17:44:29] Download skipped: /client/steam_client_ubuntu12 version 1642451672, installed version 1642451672, existing pending version 0
[2022-01-30 17:44:29] Nothing to do
[2022-01-30 17:44:29] Verifying installation...
[2022-01-30 17:44:29] Performing checksum verification of executable files
[2022-01-30 17:44:30] Verification complete

Kkisak-valve maintainer 2022-01-30 github

Hello @hnbnh, what video driver are you using? We've seen this scenario before where an NVIDIA proprietary driver user recently updated their video driver, which caused the NVIDIA kernel module loaded into memory to not have the exact same version as the userspace libraries on disk. As a result, all OpenGL applications could hang on start waiting on the video driver. If that's the scenario you're seeing, then the easiest solution would be to restart the system.

Hhnbnh 2022-01-31 github

Hi @kisak-valve, thank you for your reply. I'm currently using Intel Graphics 5500. I previously added the following lines to /etc/X11/xorg.conf.d/20-intel.conf, which cause the error:

Section "Device"
    Identifier "Intel Graphics"
    Driver "intel"
    Option "TearFree"    "true"
EndSection

Then I updated as below:

Section "Module"
    Load "dri3"
EndSection

Section "Device"
    Identifier  "Intel Graphics"
    Driver      "intel"
    Option      "DRI"   "3"
EndSection

Now the steam client works fine, but I'm still wondering what's wrong with the old configuration?

Nothing extracted yet.